Royce Hotel & Casino

Amazing

Excellent service !

Location was great, I stayed in older unit which was very spacious, clean and suitable for my needs. I appreciated the accessibility to the additional dining facilities and Casino via golf cart transport

Expensive breakfast buffet, they charge full price for kids. Stay away from this hotel.

We like the accessibility and location Although it ddnt meet our expectations as one of the expensive hotels in clark. We had to asked to change the bedsheet coz it had stain, we had to call for toilet tissues coz no back and the quality was not good very thin, servers from breakfast were slow even if theres more staffs and we had to asked a server to changed the knives and cups from a used table. Need to improve training especially regarding sanitation and cross contamination. Ac from our room was noisy like rain dtops to a tin roof. Bathroom not pleasant odor and with some mold on the caulking. It was an okay stay. Hope theyll improve.

I recently stayed at Royce hotel with my family, and overall, we enjoyed our visit. The staff were courteous, the facilities were clean, and the location was very convenient. However, I would like to share feedback regarding the breakfast pricing policy. During our stay, my 8-year-old daughter was charged the full adult breakfast price. I was surprised by this, as many hotels typically offer a reduced rate for children or complimentary breakfast for younger guests. While I understand each property has its own policy, this is a nickel and dime approach to customers. It’s very low standard for a new I recently stayed at your hotel from [dates of stay] with my family, and overall, we enjoyed our visit. The staff were courteous, the facilities were clean, and the location was very convenient. However, I would like to share feedback regarding the breakfast pricing policy. During our stay, my 8-year-old daughter was charged the full adult breakfast price. I was surprised by this, as many hotels typically offer a reduced rate for children or complimentary breakfast for younger guests. While I understand each property has its own policy, this is substandard. They nickel and dime you for a kid who eats so little. I’m very disappointed as the other room that I booked

Be careful which Royce you book, as the photos can be misleading. We ended up at the old hotel which was falling into disrepair. The rooms aren't nearly as nice as the pictures display. That being said, the staff was very nice and the beds were very comfy. The real asset of the hotel though is the breakfast buffet. It's arguably one of the nicest in the area that comes with a great selection.

Nice customer service reps!

The hotel offers airport shuttle but with a prize. The condition of the room shows the age. Considering theres a newly built beside it, should still be need maintenance..

Not happy with our stay in this hotel. The staff at the checkout counter was very rude. She made us wait for nothing when we were checking out. She told us to wait for a few minutes then entertain another couple who were also checking out. We waited for a few minutes then approached her if we are good to go and she said yes. Don’t understand why she made us wait for nothing but entertained another couple.

The staff always went above and beyond. I will always stay here visiting Mabalacat.

Over priced buffet not well train staff food is cold!

Hot water not working properly

I was arriving late from Korea. Checked my husband in at Royce since it’s close to Clark, so he can pick me up. We stayed one night in the new area of Royce. I was impressed how our room was comparable to some US hotels. Also, parking was free & easy. Was not able to try the Casino & pool. Breakfast buffet was good.

Property needs renovation. Rooms needs better cleaning ceiling has a lot of spider webs.

Very clean

Staff are very professional and they always smile

Clean safe great staff great service

The hotel is old and needs update or removations

This review is for the Royce Hotel & Casino "older" tower. There is a newer tower of the hotel that is parallel to the old hotel. At the time of booking, I did not know that I had booked a room at the older tower. The room was outdated, but clean enough if you're looking for a quick stay & aren't expecting the Four Seasons or say even a Marriott. We only stayed for one evening and it did the job. We had a terrible check-in experience, there were two female agents at the front desk. The one agent made up for it though with her customer service skills, the other one who greeted us upon check - in was rude and had a connotated notion. She made a comment and said " FOR TWO BEDS?" We're an interracial couple, why in the world would we need two beds when our reservation specifically was booked for ONE. After we told her no and to look at our reservation she did not speak after that, the other agent took over and completed our check-in. The location is convenient food wise, there are restaurants across the street, or you can also dine at the hotel or request for room service. It is also near Clark Intl. Airport, it was a 15-20 min ride. If you require transportation to the hotel, you can reach out to them ahead of time (upon booking) & let them know. We checked out the casino for fun. There were slot machines and tables ( at least what we saw). Overall, I would rate the hotel a 3.9/5. For the price that we paid for a room, I had higher expectations, not a motel like room.