Treetop Suites

2018 UPDATED CANCELLATION & RE-BOOKING POLICY Thank you for your interest in Calle Real Hotels! When you book with us, we ensure that the room(s) you booked for your indicated dates of stay are reserved and available for you. As such, we hope you understand that cancellations affect the establishment just as much as it does guests. Your booking with our hotel signifies your full knowledge and acceptance of the terms of cancellation or re-booking as stated. Should a cancellation take place, guest is committed to pay the resulting and appropriate cancellation charges. The hotel does not give full refund for any booking confirmed with a deposit. It is assumed that the guest has exercised due diligence in ensuring that all matters that may affect his/her trip has been attended to and the hotel has no responsibility for matters that are beyond its control. For a clear understanding of our cancellation policies, please read the terms and guidelines stated below: 1. Cancellations made no later than 4 months before your actual date of stay may still be cancelled but refund will be subject to a minimal processing charge of Php 500.00 for a stay of 2 nights or less, and Php 1,000.00 for a stay or 3 nights or longer. 2. Cancellations and amendments must be emailed to the official email address of Calle Real Hotels: inquiry.callerealhotels@gmail.com and must be acknowledged in writing by the hotel representative. The date emailed notification is received in the hotel’s inbox shall be the date of reference for the cancellation. Please address your letter of request to: The Management Calle Real Group of Hotels Coron, Palawan 3. Cancellations caused by force majeure events such as typhoons and grounding of flights due to severe weather conditions have the option of re-booking without charge for the same hotel within the same calendar year as the booking. Guest is requested to write a letter to management indicating reason for cancellation/re-booking with proof (Ex: Carrier’s letter of notification canceling flights) and indicating new dates of stay. The rebooking will be scheduled on mutually available dates for both guest and hotel. 4. Other cancellations and amendment/re-booking requests due to events/reasons on the guest’s side are subject to the standard charges as listed below: 0-6 days before arrival date – 100% of total booking amount charge 7-14 days before arrival date – 50% of total booking amount charge 15 days and above before arrival date - 1st night will be charged FOR ANY QUESTIONS, PLEASE CQALL YOUR ASSIGNED REPRESENTATIVES: FOR CORON BASED TRAVEL AGENCIES: Ms. Mayflor Sitchon, Hotel Supervisor 0927 077 8875 FOR NON-CORON BASED TRAVEL AGENCIES: Mr. Fausto Jusi Jr,. operations. callerealhotels@gmail.com 0927 431 9930 FOR ONLINE TRAVEL AGENCIES: Ms. Geselle Santos ota.callerealhotels@gmail,com 0955 568 1857