What do past guests say about Hotel Luena?

Traveloka users who have stayed at Hotel Luena have praised its Cleanliness, Service and Facilites, Room Comfort.

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Hotel Luena

Name: Hotel Luena
Address: Rua Pascoal de Melo, 9, São Jorge de Arroios, Lisbon, Distrito de Lisboa, Portugal, 1000-230, Rua Pascoal de Melo, 9, Distrito de Lisboa, 1000-230, Portugal
Rating: 8.4

Hotels

8.4

/10

Very Good

431 reviews

What Guests Say About Their Stay

Verified traveler

10.0

/ 10

Family of 4 - we stayed in a family suite that had 1 double bed and 2 single beds for one night. It was clean and comfortable. If you have. a car, be careful there is one side street where it may not be clear that after 7pm it is reserved for residents only. Check with the staff of the hotel when in doubt; we were glad we did and he was very nice and friendly! Lots of nice restaurants in the area, especially Nepalese restaurants.

Karmela

10.0

/ 10

Rooms were very clean and property is close to many amenities, public transportation and the airport. Had a situation where I had 2 different bookings and the staff, specifically Damián C., went above and beyond to get it sorted and ready for us. Damián even gave us tips of places we should visit and recommended us places to eat. He really provided outstanding service!! We looked forward to seeing him every evening after a long day just to chat about our day. I would stay at this hotel again.

Sarah

10.0

/ 10

Great quadruple family room with kettle and large bathroom. Safe could be larger. Included breakfast buffet was great. Near metro.

In the Area

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Rua Pascoal de Melo, 9, São Jorge de Arroios, Lisbon, Distrito de Lisboa, Portugal, 1000-230

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

Hotel Luena is a hotel in a good neighborhood, which is located at São Jorge de Arroios. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Hotel Luena

Rua Pascoal de Melo, 9, São Jorge de Arroios, Lisbon, Distrito de Lisboa, Portugal, 1000-230

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Discover More About Hotel Luena

Location

Hotel Luena is a hotel in a good neighborhood, which is located at São Jorge de Arroios.

About Hotel Luena

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Luena.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Luena is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Luena is the right place to stay.

All facilities in Hotel Luena

Others

Hotel Services

Newspaper in lobby
Tours
Luggage storage
24-hour Receptionist
Concierge

Public Facilities

Others
Smoke-free area
Safety deposit box
Elevator

Food and Drinks

Breakfast
Snack bar

Kids and Pets

Babysitting with surcharge

Things to Do

Romantic proposal packages

Connectivity

Free WiFi

General

Banquet

In-room Facilities

Accommodation Policy & General Information in Hotel Luena

Important Note

Fee for buffet breakfast: approximately EUR 10 per person
Pet deposit: EUR 100 per stay
Pet fee: EUR 15 per accommodation, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: EUR 40 per stay
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Luena	36
Number of floors in Hotel Luena	6
Another facilities in Hotel Luena	Newspaper in lobby, Tours, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked questions about Hotel Luena

What are available facilities at Hotel Luena?

There are top facilites at Hotel Luena such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Hotel Luena?

The standard check-in time at Hotel Luena is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Luena provide breakfast?

Yes, Hotel Luena provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Luena?

Hotel Luena has a 3.0-star rating.

How many floors does Hotel Luena have?

Hotel Luena has 6.

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Hotel Luena reviews and ratings

Overall Ratings & Reviews Hotel Luena

Other sources (431)

8.4

Very Good

From 431 reviews

Cleanliness

8.6

Room Comfort

8.0

Service and Facilites

8.6

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Traveller Reviews Hotel Luena

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Top reviews

chelsea

Leisure with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The place was nice but you can smell the sour from the bathroom which is the only complaint I have about the hotel except for that the staff were helpful and polite

WIOLETTA

Leisure Family

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

family of 4 ,the room super small. to top it off we had an issue with the flashing light from behind the tv all night.. it was fixed the next day and the hotel acknowledge the issue but we had a sleepless night and no discount was offer on the rate for that night.very different from Canada.we know that this was existing issue because there was a tape already that someone was trying to fix it before us. we will not return .

oscar

Leisure Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Above all the staff was excellent!

Verified traveler

Friends and Family

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Peter

Leisure Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Everything about this place was great. Will stay again

Karmela

Leisure Family

10.0

/10

Reviewed 19 week(s) ago

Property was perfect, clean and modern. Staff very nice especially Kayo (hope I spelt his name right). Would highly recommend this hotel for city travellers as the cost of uber to centre is approx €6

Jason

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Damian at the front desk who checked us in was superb as were any other staff we encountered. The hotel is updated, clean and an all around great place to stay. Obrigado, Hotel Luena!

Jeannette

Leisure Family

2.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Servicio terrible, la empleada que nos hizo el check in nos cobró un estacionamiento que no utilizamos, alegando que no la entendimos por el idioma. Escribimos a la gerencia. Al otro día una empleada nos aseguró que se resolvería y que nos reembolsarían el dinero. Al día de hoy no nos han pagado. La actitud de la empleada fue horrible, se pudo a discutirnos de forma hostil. No le recomiendo este hotel a nadie.

raymir

Leisure Family

10.0

/10

Reviewed 24 week(s) ago

The place was easy to find, and in a very accessible location. The rooms, though small, were clean and very comfortable. The breakfast was excellent and the staff were so helpful and friendly. Would stay again.

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