Mystay Porto Batalha

Cons: - The facility's sound system was not great, the floors creaked and the walls are thin so we could hear the units around us. - There was only one elevator that fits one person with a suitcase, so there could be a long wait time to use the elevators. - There's no receptionist but there's a live chat that works during certain hours. I left them a message during off hours but they didn't reply at all. - The toiletries supply was limited - they gave 2 small bottles of 2in1 Shampoo+body wash, no conditioner. You can ask for more upon request. - There's eight luggage storage space at the hotel and they're first come first serve, if its full, they recommend you to storage it lockers at the train station. Pro: - Location was good, the area is quiet at night and it's walkable to many places. - Clean - housekeeper did a good job with the cleaning.

This hotel was an absolute nightmare from start to finish. The shower was broken—water was leaking from the showerhead, and the drain was completely clogged, causing the shower to flood the bathroom floor every time we tried to use it. The sink barely worked for washing hands, but the main problem was the shower flooding the entire floor. The toilet seat was broken, and when we tried to reach out to customer service (which is only available on WhatsApp due to virtual check-in), no one responded for the entire 48 hours we were there. There is literally no one at a front desk ever. After hours of begging, the cleaning lady finally let us use her phone to contact someone—but then took her phone away, leaving us stranded again. Only after we became extremely angry did she contact her boss. After endless negotiation, we were allowed to shower in another room, but were never given a new room. They promised to send a technician to unclog the shower, but nothing was actually done during our stay. The room itself was tiny, cramped, and poorly maintained. It was not fully clean, with toilet paper leftover from previous guests, dirt, and general neglect. Overall, this was the worst hotel experience I have ever had. Customer service was nonexistent, the rooms are ridiculously small, and the facilities are in terrible condition. Do yourself a favor and avoid this hotel at all costs. Horrible experience.

water was not draining properly in the bathroom. so, we would need to close the shower while taking shower for water to go.

Perfect for parking your bags and travelling around Porto. Maybe not the best hotel if you don’t know Portugal well as youll need a hotel staff to guide you and this is an automated hotel. But if you seen other cities and get the gist of Portugal then this is perfect. Walk down the river, nod and smile at random British people youll see just to see if they are cool about the whole Boston tea party thing and just go chill.

The room itself was quite large and spacious, which was a nice surprise, and it included a generously sized closet. One of the windows offered a lovely view, which we appreciated during our stay. A major downside, however, was the bathroom sink — it was badly clogged from the start. Despite reaching out via the WhatsApp contact posted in the room, we received no response during our entire four-day stay. The sink would overflow quickly, making basic tasks like shaving, brushing teeth, or even washing hands for more than 20 seconds frustrating and messy. The shallow basin and poor drainage significantly impacted our overall experience. There was spackling visible on nearly every wall, which made the room feel a bit unfinished. On a positive note, we were able to store our bags in a secure locker upon arrival before check-in, which was convenient. The location was also quite good — about a 5–10 minute walk to the nearest subway station and close to the train station. It was easy to get to the water and walk around the city from there, making it a great base for exploring Porto.

Location location location - the property is ideally situated to access all of porto. As a solo traveller the room was brilliant, the balcony being oerfect to watch Porto pass by.

Very clean. Nice bathroom. Good for the price. Really easy to check in. Lockers available to leave luggage which is really appreciated. Only thing is we had a problem with the electricity and the staff were no help at all, telling us that it wasn’t their problem. So the costumer service is not good. They answered quickly on WhatsApp tho.

Nice room, clean.

Very clean and very good location! We also had a cute balcony. Would definitely recommend.

No check in staff. So make sure you have email availability on arrival. Room was compact. But had a balcony's with 2 chairs. Adequate bathroom. Hotel was clean and tidy. Is on a steep hill. So definately no good for lesser abled people. Good value for money. Good location.

Location of the accomodation was good, near to metro and train station and food choices. Room was adequate with sink, kettle etc. Check in was simple, using numeric code, and there was no reception counter. However the check in timing was very strict at 4pm. In addition, there was not enough lockers to be used in the event you need to use one to temporarily store your luggages.

Horrible

Location is great, just close to Sao Bento Station, but you have to walk up a very steep hill to get to the main door.

Absolutely terrible stay! This property is all virtual and which caused for lack of communication. Not helpful and would not assist us in any issues that arose. Took three days to hear back once we checked out. Our power went out in our room and we had no electricity, lights, and AC. They could not offer us another room but then at 11pm at night offered to move us hotels even though we contacted them in the morning and were checking out at 7am the next morning. Our shower head was broken and shower pressure was super poor! Then the drains weren’t working causing floods. Once I got ahold of them today they stated that we did not reach out, however Expedia reached out on our behalf several times and they denied refunds.

The location was great. It had the smallest lift I have ever seen, but I was glad to have it. I appreciated the fridge. The room was small, but fine. They didn’t clean it the first day and checking in was a bit unsettling with no person there to assist. I didn’t understand that everything was done on line. The price was good.

Very close to Ribeira district. Check in online which was easy. Cleaning staff on site helpful on arrival. Place to store luggage until room was ready. Quiet side street. Very clean.

Checking in was a nightmare. There is no front desk person and we arrived early. The phone number didn’t work, all messages we sent had an AI response telling us incessantly to check in online (which we did days before arrival). We finally received a text with our room info but the codes did not work for 3 more hours. When we got to our room, it was under construction and there was no wifi code. So we had to go back and message them again and were told “they already sent it to us” but they did not. Argh.

A little hard to get to hotel as it is located downhill. Struggled with luggage

The location is great but the communication is poor. We never received lock code to get in. I had to call their customer service and then they informed it’s because we booked from Expedia that’s why we didn’t receive an email. But this should not be on the guest, its owners responsibility. Secondly, there is no front desk. They give you WhatsApp number to contact for help. We reached out to them but never got any response ever. The rooms are tiny, the closet was broken so we couldn’t use it. The bathroom was small and in poor condition. The place is inexpensive so you get what you pay. I won’t book it again though.

Good location