MADEN Hotel-مادن

I would have given 5 stars just because the staff are incredible, excellent service throughout the hotel, they’re very friendly and accommodating. The only reason I have given 4 stars is because the showers would overflow every time they were used, we had two rooms and both showers were the same.

Everything was exceptional

The stay was PERFECT! Super close to Masjid Nabawi. The moment we walked in, Ahmed at check in treated us so nicely and knew exactly who we were. He was super accommodating. The housekeeping staff was very kind and cooperative. The restaurant Manager Omar treated us like royalty. We would stay here for all of our future stays!

Staff and location

Great customer service newly renovated hotel great location

Excellent service good breakfast and location was perfect! Highly recommended!!

We had a pleasant stay at Maden Hotel, rooms were very clean and hotel environment was very good.

Nice room. Very clean. Good breakfast. Good location next to haram.

Staff were kind and courteous

Clean room Excellent service

Location

It’s my second time at Maden Hotel and I love everything about it — great location and service! At check-in, Abdullah (same name as me!) was super kind and smiling. He even gave us a room with four beds instead of two! Funny part — next day our key didn’t work because we were checked in under someone else’s name, so we had breakfast for free haha. Still, amazing stay and I’ll definitely come back!

Very nice clean they were able to get me checked in and checked out little earlier so happy me and my family I will definitely recommend this hotel to friends and family

Good

Floors 11 and 12 are exclusive for those who book through another website. Other rooms (which were given to us at first) were of a much lower quality in terms of room size, bed quality and size, and no coffee machine. We had to wait for the manager for a couple of hours to change our rooms to any in the 11th or 12th floor which eventually happened. I'm contacting Expedia customer support regarding this discrimination.

Room was clean and comfortable Staff are friendly Location was near the mosque Parking was unfortunately paid

Beds were uncomfortable. Room was extremely noisy, street construction can be heard inside the room, neighbors noise (Even their door bell) can be also heard, definitely rooms are not well sealed. Housekeeping response is very slow, we called for room cleaning and they didn’t come. We requested extra towels several times but they never brought them. Called for concierge to pick up our luggage for check out they said it will take them some time to come, so I had to carry the bags myself. Breakfast variety is excellent, but food quality is average. ventilation in the restaurant is extremely bad, so every time we went there our cloths catch the smell. No wifi was working in the hotel, not in the room- not in the reception... very annoying! The mattresses and pillows were extremely uncomfortable. Furniture and toilets extremely outdated. It gets very messy when you take a shower. Front office staff can disappear sometimes. Good things: location is 5 minutes walk to Haram and to ladies entry to mosque. 4 beds in the room was very nice. Room A/C was very nice. Water pressure in shower is good. The minibar fridge Cooling is extremely good. Elevator staff are very nice and helpful. Baskin Robins is available in the lower floor (though it was closed most of the time).

The parking of cars is expensive and not included in reservation, although its included in the application of expedia !!

When I come to first time and It’s was so dirty, and so rude !!

Noisy neighbors Most rooms has more people from its capacity