The Edinburgh Grand, a Luxury Collection Hotel, Edinburgh

Extremely central to everything in Old Town and fast connect to the airport. In an old RBS building and apts are well appointed. Cheerful and amazing staff!

Fabulous property. Friendliest staff ever!!

Very friendly and helpful reception and housekeeping staff. Sublime apartment. Odd breakfast experience for such a prestigious establishment. Advised that there was no fried eggs but could have scrambled? Extra cost for a second cup of coffee. Had an issue with being charged for our stay on my Debit card on arrival without my knowledge although I had already paid for it prior to arrival through a third party. However when this came to light the issue was dealt with quickly and efficiently. Regardless of issues experienced would certainly return but without the breakfast.

Great stay. Very convenient to many restaurants and park across the street has a Pattington Bear statue. Easy to get to the castle via city link bus.

Excellent apartment in a great location.

Great location and apartment!

Our stay at Cheval The Edinburgh Grand exceeded all expectations. Nestled on St Andrew Square in Edinburgh’s elegant New Town, it’s just a three-minute walk from Waverley Station and within easy strolling distance of Princes Street, George Street, and countless dining and shopping options . Housed in a beautifully restored bank, the luxury apartments feature fully equipped kitchens, premium bedding, and modern comforts, while on-site amenities—like the fitness centre, bar/lounge, daily breakfast at The Register Club, 24-hour front desk, and complimentary Wi-Fi—add an extra layer of convenience and style . Most memorable of all was the genuinely warm hospitality: every team member went above and beyond to ensure our comfort, always with a friendly smile and prompt assistance . We can’t wait to return for another exceptional experience.

I booked this hotel well in advance and provided my contact details — yet no one informed me of ongoing renovation work. Upon arrival, we were guided through an inconvenient and frankly unacceptable route to our room: a standard elevator to the second floor, a walk down a hallway, then a service elevator back down to the first floor. I was traveling with my 67-year-old father. Despite being told guests shouldn’t use the service elevator, it was our only option — shared constantly with contractors and staff, often smelling unpleasant. At a five-star hotel, guest experience should be the priority. Here, we waited through multiple elevator rounds as staff used them freely, even with trolleys. On our last day, one elevator was broken — yet staff still moved carts, further limiting access for guests. I raised concerns immediately — no follow-up. Only after posting a public review did the hotel respond, offering a room move (on our final night) and later a small refund. Too little, too late. This stay fell far below five-star standards. Communication, courtesy, and common sense were all lacking. The overall message was clear: guest comfort was secondary to logistics. A disappointing experience I wouldn’t expect from any reputable hotel — let alone one with this rating.

Super friendly and helpful staff. Room large and well appointed. Steps from the central train station and literally across the street is the tr to the airport. Plenty of shops and restaurant options nearby. Walkable to historical sites. Couldn’t have asked for a better spot

Wonderful place and great spot.

The hotel's breakfast was average and not hot.

We absolutely loved our stay at Cheval The Edinburgh Grand! I can’t recommend it enough. It was a beautiful space with lovely and high quality furnishings. It felt modern and updated while still being classy, elegant, and fitting with the older architecture in the city. We had a great view of St. Andrew Square. The living and dining area was extremely spacious. Having a washer and dryer in the room was so convenient, and the small jug of milk in the fridge was an added touch, great with shortbread cookies! Fully stocked with kitchen utensils and tableware, detergent, soap, even a cookbook. We enjoyed breakfast and drinks at the upstairs lounge and dinner in the restaurant downstairs. The staff was kind, helpful, and very accommodating. The location was great if you don’t want to be right in the center of loud old town, but still walkable to all the sights. We will definitely be back the next time we visit Edinburgh!

Upon arriving to The Cheval, we were greeted by the hotel staff and notified that they were upgrading us to a Deluxe Suite! We were so delighted and the hotel was amazingly clean, comfortable and our suite was beautiful! We had everything including a washer/dryer in suite. I could go on and on about how wonderful our stay was in Edinburgh at the Cheval Grand. We will definitely miss the hospitality but will be back in the future!! 10/10 stars!!!

The staff on the front desk really do make this property… Thanks guys! See you all again at some point! J&R

Wonderful location, amenities, and very comfortable room. Plus the staff was super nice!

I stayed at this hotel for a business trip and was thoroughly impressed! The hotel is absolutely gorgeous, exceptionally clean, and located in a fantastic area. The staff were amazing, friendly, attentive and communicated so well throughout my stay. One night was not enough, so I will definitely be coming back for a leisure trip next time. Highly recommend!

Beautiful room with great view. Service 1st class, friendly and helpful. Perfect position

We very much enjoyed our stay, the staff were excellent and the rooms a good size for a family. Perfect location for exploring Edinburgh. Highly recommend.

Beautiful hotel excellent location, friendly and prompt service

Would stay again! Very nice and clean and good area overall!