Holiday Inn & Suites ALPENSIA PYEONGCHANG by IHG, an IHG Hotel

Beautiful views great stay Lots of snow ❄️

After a long day of skiing, we returned to the hotel and found a mysterious strand of a short and permed hair or what I can assume as a pubic hair stuck to the blanket. To spice things up further, we managed to find no less than 3 separate stains on the same blanket and we really didn’t want to guess the nature of these marks. Our 12 year old boy inquisitively asked “Did someone have sex here?”. We tried get our well-deserved rest, trying hard to not imagine who and what happened before our check-in. May our soul rest in peace.

me and my family had a very very bad experience, we booked two queen beds but only given one queen bed for 3 adults and 2 children. 3 other family members had to sleep on the floor with an inch thick matress.We asked them to change to another room with 2 queen beds as booked, we were told that they never have room with two queenbeds.We have to drag 4 big luggage and 4 small luggage by ourselves in the slippery snow ground with two young travellers. My daughter and her two young children age 4 & 7 was falling ill due to sleeping on an uncomfortable thin matress in a (-7degrees Celsius) temperature, suffering from sleepness night. no one come in to clean the rubbish., we have to clear the rubbish bin upon check out if not we have pay a heavy fine. upon checking out i was talking to the manager (Mr Kwan Yong Sam ) about the situation of our stay and our experience, he shows no mercy and refused to listen and said that Hotels.com booked for us a deluxe room with only one bed for 3 adutls only., i showed him the printed confirmation of 2 queen beds he said it means to bed rooms not 2 queen beds, he refused to understand and not interested to read or understand. He kept twisting his words to protect himselves. His was very rude and he spoke loudly and he was shouting at me. I have been in the travel industry for 25 years and this is the 1st time i lost my cool and he crated a scene and cause embarasement. Mr Kwan told me that this is Hotles.com mistake. Can some one explain.

Idéal location for skiing ,but old resort with limited f&b option. Also, bring your own bath towel, only hand towel provided

Good

The suites are not the same Holiday Inn that is advertised on Hotels.com. The Holiday Inn hotel is a separate entity The photos are of the hotel. The suites have a different check in. They are very basic. Our suite was large but paint and wallpaper was peeling with stains and a burn in the couch. Other than that the room was clean with The water park/pool is near the ski area but not part of the hotel, it is not included in the price. There are many good restaurants in the Alpensia village. The closest supermarket is in Pyeongchang.

Its quite disappointing that no bath towels are provided even when requested. Was expecting a certain amenities standards under IHG Hotels. Overall its was a lovely stay and would come back again.

Twas like a swiss mountain resort Very convienient and lots of restaurants

We stayed in a 2 BR deluxe apartment facing the ski slopes. The apartment is very clean, bright and spacious. We initially wanted to stay in Yongpyong but not easy to book as non-Korean visitors. We are glad that we stayed in Alpensia. The village has a nicer feel and less busy than Yongpyong. The hotel provides a free shuttle to Yongpyong but it is not that frequent. We planned ahead and it worked out alright.

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Alpensia has 3 properties - Suites, Resort and the Intecontinental Hotel. The main difference is the type of room you can have. The Suites are also in different buildings depending on whether you want 2BR or 3BR. Eg Block 301 is all 3BR, and 203 is all 2BR. The Suites are fairly basic but adequate. Heated floors are nice to have in winter but there is a lack of hooks to hang things, especially in the bathroom. You have to request for bath towels although they give you plenty of hand towels. There is some policy of charging you $1 for a bath towel but it wasn't applied when booking through an agent such as Expedia... don't really understand but that's our experience. The blocks all have easy access to the village and to the ski hill. Plenty of restaurants in the village from Korean BBQ to Japanese, burgers to pizzas etc. There are also 3 minimarts which have all the basics... but hard to find butter and fruits are expensive. We skied at both Alpensia and neighbouring Yong Pyeong. Snow and weather was better at Yong Pyeong for us when we were there. YP is a larger and perhaps better designed ski resort but more expensive as a result. The only problem skiing at Alpensia is that you need to hire your ski equipment every day... there is no long term rental, which means you need to queue for your lift tickets and then queue for your equipment daily. No problem if you want to ski for a day or two, but a hassle if you're here for a week.

Rooms are looking tired with small tears in the wallpaper, uncomfortable couches and a bit grimy kitchen. Overall, bed was comfortable and there was hot water. In-room phone would not work - so had to call using my own phone for towels. Linens and towels were clean. Resort is a bit empty toward the end of the ski season. Would stay again for a better price.

We received a free upgrade to a larger room, which was unexpected. The staff was very friendly and helpful. The hotel room was spacious, but some of the furniture was a little worn down. Additionally, the door bell was alarmingly loud-- we thought there was a fire alarm going off.

Excellent roomy apartments which allow the family to function in a home like environment. Easy access to amenities and facilities. Ski slopes, lockers, rentals, shops, restaurants literally within stones throw. Excellent, convenient basement parking. Access to other resorts nearby. The common areas of the building are starting to look quite worn. The ski lift prices are horrendously expensive. There are no packages for more than 1 day. It’s more expensive than Western Europe to ski but that’s the entire Pyeongchang area. Rent a car from the airport and it will give you access to ski rentals, restaurants around town etc. major convenience.

Great place! Love it! The staff was great and friendly!

It’s just in front of the slope. Extremely convenient for skiers. Small restaurants are close by. But don’t expect much services.

My kid loves both the ocean park and the ski slopes of the resort. Easy access from hotel to these places. Many choices of restaurants.

They are not foreigner friendly! Even though I booked a double bed they gave us a thin mattress on the floor and then made us pay to have towels

Amazing

Room is big and comfortable, but the hot water is not hot enough. Hotel said it is because many people take the shower at the same time and the hot water is not quite enough!!!