What do past guests say about BLUESEA Puerto Resort?

Traveloka users who have stayed at BLUESEA Puerto Resort have praised its Cleanliness, Location, Service and Facilites.

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BLUESEA Puerto Resort

Name: BLUESEA Puerto Resort
Address: C/ Acevino, 8, Puerto de la Cruz, Santa Cruz de Tenerife, Canary Islands, Spain, 38400, C/ Acevino, 8, Canary Islands, 38400, Spain
Rating: 6.8

Hotels

6.8

/10

Pleasant

292 reviews

What Guests Say About Their Stay

Ewelina

10.0

/ 10

We had a very pleasant stay at the Puerto Resort. The rooms may be a bit old-fashioned, but they were clean and well-maintained. I noticed that they were refurbishing the fifth floor, which suggests that they have plans to update the decor in the future. If you'd like, you can request daily cleaning and towel changes. The rooms are spacious, with plenty of room, a large wardrobe, and a generous terrace. The food was excellent, offering a variety of options for both vegetarians and meat eaters. There was always something new to try. The drinks were also great. The swimming pool area was not crowded, perhaps due to the time of year, and the indoor pool and gym were similarly peaceful. You can use the gym and join water fitness classes, as long as you sign up in advance – and these are all free of charge. The resort consists of three hotels, and meals are served at two of them. This was not an issue for us, and we appreciated the ability to use the facilities at all three hotels. You don’t have to stay at a specific hotel to enjoy a drink; you can visit any of the other hotels. The resort is conveniently located near shops and offers beautiful views of the ocean. They also organize evening entertainment after 9 PM, which added to the enjoyable atmosphere. Overall, we were very happy with our stay and have no complaints. However, if you're particularly picky or enjoy complaining, you may find some things that aren't to your liking. But in general, it’s important to relax a

Stuart

10.0

/ 10

Fantastic staff and meals [not so much the snacks] lovely building, a few signs of age in places. Gym is just good enough, activities and pools are great.

Simon

10.0

/ 10

Only one issue, pillows are really small, but to be fair, i am sure they would have given me extra pillows, I just didn't ask as was not that bothered about it

In the Area

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C/ Acevino, 8, Puerto de la Cruz, Santa Cruz de Tenerife, Canary Islands, Spain, 38400

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

BLUESEA Puerto Resort is a hotel is located at Puerto de la Cruz. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in BLUESEA Puerto Resort

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What's around BLUESEA Puerto Resort

C/ Acevino, 8, Puerto de la Cruz, Santa Cruz de Tenerife, Canary Islands, Spain, 38400

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Location

BLUESEA Puerto Resort is a hotel is located at Puerto de la Cruz.

About BLUESEA Puerto Resort

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from BLUESEA Puerto Resort exclusively for you.

Get precious and unforgettable moment during your stay at BLUESEA Puerto Resort.

All facilities in BLUESEA Puerto Resort

Others

Things to Do

Hot tub
Spa
Outdoor pool
Indoor pool
Garden
Sauna

Public Facilities

Others
Restaurant
Smoke-free area
Coffee shop
Elevator

Hotel Services

Laundry service
Tours
Luggage storage
Multilingual staff
24-hour Receptionist

Sports and Recreations

Game room
Outdoor tennis court
Billiard
Fitness center
Tennis court

General

Banquet
Parking
Parking (surcharge)
Terrace

Family-friendly Facilities

Kids club
Children pool

Food and Drinks

Bar
Snack bar

Nearby Facilities

Hair salon
ATM/Banking

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Business Facilities

Meeting rooms

Accommodation Policy & General Information in BLUESEA Puerto Resort

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Airport shuttle fee: EUR 35
Self parking fee: EUR 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cash deposit: EUR 15.00 per stay for guests staying between 1 January - 31 December

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:

14:00 - 00:00

Check-out:

Before 11:30

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - 00:00 - to 11:30
Available rooms at BLUESEA Puerto Resort	390
Number of floors in BLUESEA Puerto Resort	7
Another facilities in BLUESEA Puerto Resort	Hot tub, Spa, Outdoor pool, Indoor pool, Garden

Frequently asked questions about BLUESEA Puerto Resort

What are available facilities at BLUESEA Puerto Resort?

There are top facilites at BLUESEA Puerto Resort such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at BLUESEA Puerto Resort?

The standard check-in time at BLUESEA Puerto Resort is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:30

What is the star rating of BLUESEA Puerto Resort?

BLUESEA Puerto Resort has a 4.0-star rating.

How many floors does BLUESEA Puerto Resort have?

BLUESEA Puerto Resort has 7.

How many rooms are available at BLUESEA Puerto Resort?

BLUESEA Puerto Resort has 390.

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BLUESEA Puerto Resort reviews and ratings

Overall Ratings & Reviews BLUESEA Puerto Resort

Other sources (292)

6.8

Pleasant

From 292 reviews

Cleanliness

7.4

Room Comfort

6.8

Location

7.4

Service and Facilites

7.4

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Traveller Reviews BLUESEA Puerto Resort

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Top reviews

Roger

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Thing is.. They give you room 1154 and you are directly above the huge outdoor party club, which runs music over big time surround sound systems until 2 am. Honestly, you could feel the music flowing through the hotel walls. In my opinion, this is unacceptable. Food was so-so. Acceptable for a shortterm stay (5 days max). Location is good, if you can walk down and up the hill to reach the city. Staff are mostly friendly.

Scott

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Great

Ewelina

Friends and Family

10.0

/10

Reviewed 54 week(s) ago

Hotels.com verified review

Stuart

Leisure with Partner

10.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

Fantastic staff and meals [not so much the snacks] lovely building, a few signs of age in places. Gym is just good enough, activities and pools are great.

Scott

Friends and Family

10.0

/10

Reviewed 63 week(s) ago

Hotels.com verified review

Great clean hotel

Selwyn

Leisure with Partner

4.0

/10

Reviewed 81 week(s) ago

Expedia Group verified review

When arriving at the hotel, the reception area was well cleaned and smelt really nice. However, when I got to the room it smelt like old flour. After going to bed I was awakened by things crawling over me. I brushed them off, not knowing what they were. I was later awakened again by things crawling over me. Shortly after my travelling companion called to say she was having a similar experience in her room. Upon further investigation we discovered that both rooms were infested by bed bugs, some of them big from feeding on us. This was reported to the staff who arranged another room for us. Unfortunately that room was also infested so we had to leave that room as well. It was not until around 2pm that we were allocated new rooms. It was a really poor experience and I will be raising a formal complaint.

Mark

Leisure Family

8.0

/10

Reviewed 112 week(s) ago

Expedia Group verified review

Amenities were good. food for full board was really good and good variety. The rooms themselves were good but definitely could do with a modern refresh.

Lynn

8.0

/10

Reviewed 118 week(s) ago

Hotels.com verified review

We stayed for 3 nights to celebrate the New year, very few British mainly French and German so leftout with the activities due to no translation. New years eve was a let down again no atmosphere. Food was basic and cold, staff were wonderful and hotel clean.

John Edward

Leisure with Partner

8.0

/10

Reviewed 130 week(s) ago

Expedia Group verified review

Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.

Natasha

Leisure Family

4.0

/10

Reviewed 177 week(s) ago

Expedia Group verified review

You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.

Verified traveler

Leisure

4.0

/10

Reviewed 332 week(s) ago

Expedia Group verified review

The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!

Verified traveler

Leisure with Partner

10.0

/10

Reviewed 370 week(s) ago

Expedia Group verified review

Lovey spacious room and views of both the sea and mountains.

Aidan

8.0

/10

Reviewed 392 week(s) ago

Hotels.com verified review

Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!

Jennifer

10.0

/10

Reviewed 399 week(s) ago

Expedia Group verified review

Friendly polite staff. Excellent night entertainment

David

2.0

/10

Reviewed 404 week(s) ago

Hotels.com verified review

I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE

Agnie

4.0

/10

Reviewed 427 week(s) ago

Expedia Group verified review

Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.

KJ27

2.0

/10

Reviewed 427 week(s) ago

Expedia Group verified review

This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?

Carol

8.0

/10

Reviewed 436 week(s) ago

Hotels.com verified review

Room was spacious, clean and comfortable. Entertainment was average, bar could be noisy. Good facilities and nice gardens for relaxing. Plenty of sun beds.

Anna

8.0

/10

Reviewed 467 week(s) ago

Hotels.com verified review

Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.

Lauren

4.0

/10

Reviewed 473 week(s) ago

Expedia Group verified review

We stayed at the Bonanza Palace for a week. For starters we arrived and we were sent around all 3 hotels before we could check in which was annoying. Staff were nice and friendly. Room very dated but clean, the worst part was the bed, which was literally that uncomfortable I had to take pain killers every morning for my aching joints, apart from that and the TV been something from the 1990s our towels were fresh everyday and bed made everyday. Food was very disappointing, cant say I had one nice meal, I survived on chips and pasta all week, puddings were more or less the same every night. Pool area was nice and clean and always enough sunbeds available. Entertainment staff were annoying one decided to splash me as I was getting into the pool which was not heated and freezing cold which I thought was rude and uncalled for. Good location and plenty to do outside of hotel. This hotel could of been a 4* 10 years plus ago, not anymore.

Number of reviews per page

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