Hotel Ercilla de Bilbao, Autograph Collection

Not everything was really bad.

NICE PROPERTY

We really enjoyed this hotel. Great location, great rooftop bar. Only downside was the wifi--terrible service. In our five day stay, we were only able to get wifi service one of the days. They really need to upgrade it as I'm sure it's frustrating for business travelers (we were touring most of the time so it was an inconvenience while we were in the room.) Otherwise, friendly front desk staff, great service in the bar/restaurant. All in all, a good experience, but fix the wifi.

It is in a central part of the city not far fron the plazza moyuo. Easy to get to off the bus from the airport. Also a short 15 min walk to the old town.

Everyone we have met at the property is friendly and helpful!

The rooms are quite nice, they have a really nice terrace and the location is just right around all the shops and restaurants. The only bad thing I can say is the shower head was a little outdated.

Service was great and room was clean, nice and comfortable.

Wifi in bedrooms extremely poor or none existent. Reported three times on consecutive days, on each occasion I was informed it would be addressed and a signal booster would be installed in room. Sadly this was not the case.

Great location for many of Bilbao's main attractions. Staff was friendly and helpful.

Really nice room, lovely rooftop terrace bar (reserve a table in advance), very good breakfast buffet. Very good service. Only gripe was that the WiFi in the room wasn’t very strong - they did sort it but made video calls tricky.

We had good rooms on the first floor that were quiet and spacious and well-equipped. The rooftop bar was a great place to meet and relax. The hotel was in a good position for exploring the city. The breakfasts were good and the staff were very helpful.

Great hotel in an excellent location. Concierge Julia was very knowledgeable and helpful

Very good location and comfortable

Fantastic property!

First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.

Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.

The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you

AC did no work even though we paid a premium for it

For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.

Location is wonderful. Worth it for the rooftop restaurant.