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MUR Hotel Neptuno Gran Canaria - Adults Only
Hotels
8.4
/10
Very Good
487 reviews
What Guests Say About Their Stay
Michael
10.0
/ 10
Convenient to all amenities such as the Yumbo centre, the beach and the Dunes.
Quiet hotel and friendly staff.
Brian
10.0
/ 10
Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Daniel
10.0
/ 10
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
In the Area
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Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Las Palmas, Canary Islands, Spain, 35100
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in MUR Hotel Neptuno Gran Canaria - Adults Only
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What's around MUR Hotel Neptuno Gran Canaria - Adults Only
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Las Palmas, Canary Islands, Spain, 35100
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Discover More About MUR Hotel Neptuno Gran Canaria - Adults Only
Location
Staying at MUR Hotel Neptuno Gran Canaria - Adults Only is a good choice when you are visiting San Bartolomé de Tirajana.
About MUR Hotel Neptuno Gran Canaria - Adults Only
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from MUR Hotel Neptuno Gran Canaria - Adults Only exclusively for you.
MUR Hotel Neptuno Gran Canaria - Adults Only is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at MUR Hotel Neptuno Gran Canaria - Adults Only.
All facilities in MUR Hotel Neptuno Gran Canaria - Adults Only
Others
Things to Do
- Shops
- Outdoor pool
- Spa
- Garden
- Library
- Sauna
- Steam room
Hotel Services
- Laundry service
- Tours
- Newspaper in lobby
- Luggage storage
- 24-hour Receptionist
General
- Parking
- Smoking area
- Banquet
- Terrace
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Snack bar
Sports and Recreations
- Fitness center
- Game room
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Business Facilities
- Meeting facilities
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in MUR Hotel Neptuno Gran Canaria - Adults Only
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- In-room safe fee: EUR 2 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 23:30
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 23:30 - to 12:00 |
Available rooms at MUR Hotel Neptuno Gran Canaria - Adults Only | 166 |
Number of floors in MUR Hotel Neptuno Gran Canaria - Adults Only | 5 |
Another facilities in MUR Hotel Neptuno Gran Canaria - Adults Only | Shops, Outdoor pool, Spa, Garden, Library |
Frequently asked questions about MUR Hotel Neptuno Gran Canaria - Adults Only
What are available facilities at MUR Hotel Neptuno Gran Canaria - Adults Only?
There are top facilites at MUR Hotel Neptuno Gran Canaria - Adults Only such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at MUR Hotel Neptuno Gran Canaria - Adults Only?
The standard check-in time at MUR Hotel Neptuno Gran Canaria - Adults Only is starting from 15:00 - 23:30 while the latest check-out time is at Before 12:00
What is the star rating of MUR Hotel Neptuno Gran Canaria - Adults Only?
MUR Hotel Neptuno Gran Canaria - Adults Only has a 4.0-star rating.
How many floors does MUR Hotel Neptuno Gran Canaria - Adults Only have?
MUR Hotel Neptuno Gran Canaria - Adults Only has 5.
How many rooms are available at MUR Hotel Neptuno Gran Canaria - Adults Only?
MUR Hotel Neptuno Gran Canaria - Adults Only has 166.
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More Reviews from Other Guests in MUR Hotel Neptuno Gran Canaria - Adults Only
Overall Ratings & Reviews MUR Hotel Neptuno Gran Canaria - Adults Only
Other sources (487)
8.4
Very Good
From 487 reviews
Cleanliness
8.8
Room Comfort
8.2
Location
8.6
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
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Traveller Reviews MUR Hotel Neptuno Gran Canaria - Adults Only
Number of reviews per page
20
40
Top reviews
Verified traveler
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.
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Michael
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Convenient to all amenities such as the Yumbo centre, the beach and the Dunes.
Quiet hotel and friendly staff.
Maxime
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Very nice hotel, amazing location
Breakfast very good
Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly
Mattress on the bed was over soft which can cause back pain
Really appreciated the robes and sleepers in the bedroom and the big balcony
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Brian
Business and Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Daniel
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Darren
4.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Was in awful room but couldn't move on arrival or next day
I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned
Rea
Richard
Leisure
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
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Richard
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre.
It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
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Alan
8.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Wonderful staff and nice location for exploring the town.
Michael
Leisure
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Roy
8.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
Stephen
8.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4* rating is pushing it.
Callum
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
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Neil Thomas
Leisure with Partner
4.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
The hotel is dated, needs revamping. Room was ok, west side room overlooking a garden. Shower terrible, no control of temperature, freezing cold to dangerously hot within a heartbeat. Shower hose split, front door lock failed, pool area small, entertainment poor. The hotel is right behind a huge tourist centre called Yumbo, shops, restaurants and bars, which was nice, some great food here. The beach area is about 15 to 20 minutes away.
I would not consider staying here again.
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Kenneth
Leisure
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
All the staff throughout the stay were excellent and very friendly
Enjoyed it immensely
Benjamin Michael
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Karl
Leisure
6.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Stay at this property was good overall- the only issues I had is that the water was running hot and cold and the air conditioner was not working properly. Extremely close to all the queer nightlife and dining options. Can be a bit noisy.
Ricky
Leisure with Partner
4.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
The hotel could easily have got a five star review but there are many downsides which for a four star hotel I would expect much better from. The major negative is the noise from the downstairs restaurant and pool area. The music is extremely loud and uncomfortable in any room you stay in and the resonance from the microphone on karaoke nights will make you want to scream. Fine if you like cheesy classic karaoke but the sound proofing needs to be hundred times better in the rooms. If you’re a guest who likes peace and quiet this place is not for you. Complaining won’t get you anywhere. The shower temperature is very intermittent from boiling to cool. Very annoying. The kettle is nowhere near a plug. The breakfast is good, the pool, also has sauna and steam rooms which is a nice touch. TV is a smartTV which not many places have in my experience. However I did fork out a bit more than usual to have little luxuries and better attention to detail however I would not stay here again.
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Jorge
8.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.
David
Leisure
10.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay.
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Number of reviews per page
20
40
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Overall Ratings & Reviews MUR Hotel Neptuno Gran Canaria - Adults Only
Other sources (487)
8.4
Very Good
From 487 reviews
Cleanliness
8.8
Room Comfort
8.2
Location
8.6
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveller Reviews MUR Hotel Neptuno Gran Canaria - Adults Only
Number of reviews per page
20
40
Top reviews
Verified traveler
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.
Read More
Michael
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Convenient to all amenities such as the Yumbo centre, the beach and the Dunes.
Quiet hotel and friendly staff.
Maxime
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Very nice hotel, amazing location
Breakfast very good
Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly
Mattress on the bed was over soft which can cause back pain
Really appreciated the robes and sleepers in the bedroom and the big balcony
Read More
Brian
Business and Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Daniel
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Darren
4.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Was in awful room but couldn't move on arrival or next day
I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned
Rea
Richard
Leisure
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
Read More
Richard
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre.
It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
Read More
Alan
8.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Wonderful staff and nice location for exploring the town.
Michael
Leisure
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Roy
8.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
Stephen
8.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4* rating is pushing it.
Callum
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Read More
Neil Thomas
Leisure with Partner
4.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
The hotel is dated, needs revamping. Room was ok, west side room overlooking a garden. Shower terrible, no control of temperature, freezing cold to dangerously hot within a heartbeat. Shower hose split, front door lock failed, pool area small, entertainment poor. The hotel is right behind a huge tourist centre called Yumbo, shops, restaurants and bars, which was nice, some great food here. The beach area is about 15 to 20 minutes away.
I would not consider staying here again.
Read More
Kenneth
Leisure
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
All the staff throughout the stay were excellent and very friendly
Enjoyed it immensely
Benjamin Michael
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Karl
Leisure
6.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Stay at this property was good overall- the only issues I had is that the water was running hot and cold and the air conditioner was not working properly. Extremely close to all the queer nightlife and dining options. Can be a bit noisy.
Ricky
Leisure with Partner
4.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
The hotel could easily have got a five star review but there are many downsides which for a four star hotel I would expect much better from. The major negative is the noise from the downstairs restaurant and pool area. The music is extremely loud and uncomfortable in any room you stay in and the resonance from the microphone on karaoke nights will make you want to scream. Fine if you like cheesy classic karaoke but the sound proofing needs to be hundred times better in the rooms. If you’re a guest who likes peace and quiet this place is not for you. Complaining won’t get you anywhere. The shower temperature is very intermittent from boiling to cool. Very annoying. The kettle is nowhere near a plug. The breakfast is good, the pool, also has sauna and steam rooms which is a nice touch. TV is a smartTV which not many places have in my experience. However I did fork out a bit more than usual to have little luxuries and better attention to detail however I would not stay here again.
Read More
Jorge
8.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.
David
Leisure
10.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay.
Read More
Number of reviews per page
20
40