Shangri-La Colombo

We were a family of 4 stayed at Shangri-La Colombo for 2 nights 3 days.

Excellent

Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.

Amazing service, breakfast buffet and the Shang Palace is definitely worth a visit! A perfect place to unwind and get over jet lag.

Not what I expected from Shangri la brand but it’s okay ! There are many areas where they can improve one of them is service staff near the smoking zone cafe. Either they are super busy or they won’t bother about guests at all. You keep asking for coffee or something and they will make sure you have to ask a couple of time before they serve you one

We recently stayed at the Shangri-La Hotel in Colombo and had an overall excellent experience. The hotel itself is beautiful, impeccably clean, and the service throughout was professional and warm. Our room was spacious, comfortable, and well-maintained, and the facilities throughout the hotel were of a very high standard. The only reason I am not giving a full five-star rating is due to the breakfast experience on our first morning, which unfortunately did not meet the expectations one would have of a hotel of this calibre. We were seated in a far section not typically used for breakfast, which was quite far from the food stations and had no staff presence to assist us. The egg station was understaffed, with only one chef and limited service plates, and basic condiments like salt and pepper were missing from the tables. Additionally, only instant oats were available rather than cooked oats, and there was no hot milk jug provided—something we've found standard at other five-star hotels. That said, we are pleased to note that these issues were addressed in the following days, and the breakfast experience significantly improved, reflecting the service standard we expected from Shangri-La. Despite the rocky start to our mornings, we thoroughly enjoyed our stay and would happily return. Thank you to the staff for making the rest of our visit so enjoyable.

Best recommendation to use this hotel and save time to walk around mall and good tasty.

Excellent service by all departments. I enjoyed my stay which was over a week and definitely looking forward for my next stay.

Great breakfast, loved the pettah tea! Excellent location. Nice rooms, great spa, friendly service. Will definitely stay again.

Stay was amazing very beautiful hotel with awesome amenities. Was upgraded for honeymoon. On site coffee shop baker and capital bar were great stops and meals

I liked the customer service, room maintenance. All over we liked the hotel

amazing stay. best of the best in-terms of hospitality in Colombo.

Good location of hotel. Clean and friendly service. Only issue was check in was very slow even though there was no rush.

The hotel, location and staff are absolutely amazing. We loved our stay and will be retuning back in a weeks time to continue our stay.

The hotel was safe clean. Great breakfast

The hotel was very nice and clean. The rooms were decent in size, and the bathroom was bigger than usual. The service was excellent from the breakfast staff to the pool area staff.

Beautiful perfect hotel. Staff excellent friendly and helpful . Breakfast amazing. Will definitely return

Absolutely amazing stay at Shangri-La Colombo! The hotel is stunning and super comfortable, but what really stood out was the incredible service. Special thanks to Nisal at the front desk—so professional and helpful—and Ishani in the lobby lounge, who was warm, friendly, and made us feel truly welcome. Everything from check-in to check-out was seamless. Highly recommend and can’t wait to come back!

So so nice hotel I recommend for all

Had three night stay while on personal visit to the ISLAND. It was very pleasant stay. Everything was very close to where we wanted to be.centre of town with the view to the INDIAN OCEAN.