Holiday Inn Express LUZERN - NEUENKIRCH by IHG, an IHG Hotel

Very clean, friendly staff, quiet and convenient location

The tv remote did not work. The shower was cold due to are large group of bus tour guests. The electronic door locks kept failing to work.

Great value for money.

Clean and comfortable. Grocery store, gas station, Burger King on site.

Great and convenient place to overnight on our way to Italy. Comfortable beds, crisp linen, breakfast that offered anything you‘d want including potent coffee. It is literally on the motorway, with easy parking just outside the door. Accessible building and showers. Very clean. Staff was super nice.

Ligt naast Burger King op afslag snelweg, goede prijs voor Zwitserse begrippen. Inclusief ontbijt maar dat was een chaos, te veel mensen met te weinig eten en personeel. Al met al, prima prijs kwaliteit verhouding.

Hotel with a good location for a car trip. Easy to access Lucern and also have very nice options to charge your EV car in the surrounding area, together with diner and shopping options.

Handy hotel directly on the motorway with plenty of parking & large rooms. Well maintained & clean with nice bathroom. Burger king & self service buffet restaurant on site. Very good breakfast with the added bonus that our 2no dogs were allowed at the hotel for an extra cost & nice countryside walks nearby

Location

The property was overall okay to stay in and the breakfast was fine too. However, the rooms were dirty and all linen covers, bedsheets had marks and stains. The rooms don’t have the AC in them so they are quite hot and difficult to stay in for longer. Also, the phone charging stations in the hotel lobby area do not work at all so we had to buy a new adaptor for our iphones.

Good parking and quiet

I think we were expecting all of the modern amenities of a N. American Holiday Inn, but the space was extraordinarily tight, very small bathroom/shower, no a/c and just a desktop fan to move air. The beds and pillows were quite uncomfortable. I do feel like the space was clean, and the breakfast was nice. The staff was friendly, and it wasn’t their fault that there was a very loud tour group also staying. The location is a convenient stop off the highway, where there are several food options. Across from the hotel there is a farm/park with a lot of nice walking paths. So, overall, some pros, some cons—just depends on what you are expecting.

Hotel room was very clean. Loved their services.

Breakfast choices were very good. This hotel is at a “travel plaza”, what US residents would call a “truck stop”. The restaurant at the plaza, Marche, offers a wide range of fresh cooked food, salads, etc. There is also a small Co-op grocery. We chose this hotel because it was on the route of a walking trail we wished to explore, and were pleased with the accommodations and the ease of walking to Sempach. It is not on public transportation but we easily got car service from the train station at Emmenbrucke.

Somwhat affordable near Lucerne, about CHF40 if you take an Uber each way to get to the Lucerne city center. I loved having a Coop next door, as well as a dining option. You can also order food in, and the staff will help you with utensils. Ice machine in the lobby free for use was a bonus. The bad: not very clean. There was mildew by the bathroom sink and around the shower glass doors. The bathroom also had a faint smell of urine, which you could also smell from the room. The bedroom is also very small for 3 people. Ok for a night ot two, I guess.

When booked I did not realise that the hotel was in a service station and not where I would normally choose to stay. However, the reception staff really made it a pleasure to stay. Although the services facilities did look that it had good food and drink, we had been driving for 6 hours and wanted to be somewhere quite, the reception girls let us out of the back gate and we drove 10 mi s to the nearest village where we found a lovely wee bistro. The hotel was clean and well maintained and well worth the money.

Location was not good and they offer no shuttle. It cost us a taxi ride when we went into Luzern. The rooms have no temperature control. It was so hot. They had put a fan in the room but it was too loud for sleeping.

It is good for transit

Rooms are very small and no air condition ,

We needed to stay at a good hotel with easy travel time to Lucerne and Interlaken. This hotel was very ideal for our needs. Highly recommended for those wanting to stay at a quiet place.