Mövenpick Hotel Egerkingen

Room is quite small, dated. However, it has a large carpark and charged CHF 15 per 24 hours

Upon arrival, I was informed by your staff that my booking was on a bed and breakfast basis only, despite my Hotels.com confirmation clearly stating that half board was included. I was asked to provide proof, which I did by forwarding my booking confirmation email showing that half board was paid for in advance. Notwithstanding this, the dining experience fell significantly short of what was contractually agreed: 1. Dinner Restrictions: On the first evening, I was told there was no menu or choice and that only breaded pork with chips was available. Due to religious dietary restrictions, I could not consume pork. No alternative was offered except on the following night, when I was served a small portion of chicken and jacket potatoes. This is wholly inadequate for a hotel offering half board service. both nights, we were charged separately for all drinks, including water and soft drinks, without prior notice. In total, we incurred additional charges of CHF 60 for soft drinks alone. This was unexpected and contrary to our reasonable expectation of a standard half board package. Distress: On more than one occasion, I was told in front of other guests that my meals had not been paid for, which caused significant embarrassment. I felt humiliated and, frankly, treated as though I was asking for something to which I was not entitled, despite having paid in full prior to arrival.

Very cool

nice

Hotel was OK. Nothing special, but clean. Bedding awful. Food was good for breakfast but average for dinner - i used the "spaghetti Restaurant" once and the "Carbonara" was truly awful. Staff were OK.

We stay here on our way back to the U.K. from Italy. Overnight stay. Perfect hotel and really great restaurants too. We have stayed here numerous times and will stay here again next time. Highly recommended.

During our stay the AC isnt working,we basically have a fan on which didnt really cool the room so we have to open our windows

Paid parking, tiny rooms, no working a/c but a portable unit that didn't cool at all, empty shampoo dispensers... This is an overrated chain!

Comfortable room in a good location. Shame that you are charged extra for parking,

The

In general nice hotel with convenient commute to Bern or Zurich. Need some interior upgrades

Lobby was clean but room was dirty. Air conditioning fan was constantly blowing dust. Dust would accumulate within few hours which was really unhealthy for us, I had two children. I reported this to receptionist but nothing was done about it. Blankets weren’t changed at all throughout my 6 night stay. Customer service was extremely poor, had two staffs who were extremely polite, but the rest were horrible, has zero customer service skills.

We've stayed at this hotel a number of times now and it never disappoints. The hotel is well appointed and in great condition and the staff are fantastic friendly and helpful.

Just a fantastic place, absolutely nothing to criticise. We've stayed here a few times and it's always made the trip. The staff are a pleasure. Highly recommended.

Excellent hotel. Perfect for an overnight stop on way thru Switzerland. Easy location just off motorway, comfy beds, great burger!

Another night at the Movenpick. Sadly we got a smaller bed than normal, so night’s sleep not as good as normal. Hotel was very quiet but as good as normal. The car park charges have rocketed from last stay. Will use the hotel again, but may book direct rather than go through Hotels.com. We are Accor members, but doesn’t help unless you book direct.

Will certainly be back again. Perfect stop

Hotel

Everything worked fine as always. Good service and comfort, excellent food. Ideal location between Bern, Basel und Zurich.

Exceptional quality and value for money in a surprise stop when we couldn't make it home in one day and looked for the nearest hotel to the service station we had stopped at. Excellent quality hotel, with a great view over the central Swiss alps and top quality facilities.