The Pollux

Hotels
9.4
/10
Exceptional
231 reviews

What Guests Say About Their Stay

Jacqueline
10.0
/ 10
The Pollux boutique hotel is right on the Main Street so walking distance from the train station and all the shops. Our room has a balcony with a great view of the Matterhorn. The breakfast buffet is delicious with fresh made juices and lots of food choices. We enjoyed our time and definitely would stay here again next time.
Brian
10.0
/ 10
The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Loh
10.0
/ 10
Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too. We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
In the Area
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Bahnhofstrasse 28, Postfach 182, Zermatt, Visp District, Canton du Valais, Switzerland, 3920

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
The Pollux is located in area / city Zermatt. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Pollux

Bahnhofstrasse 28, Postfach 182, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
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Location


The Pollux is located in area / city Zermatt.

About The Pollux

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Pollux exclusively for you.

The Pollux is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Pollux.

All facilities in The Pollux

Others The Pollux
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Garden
  • Spa
  • Sauna
  • Steam room

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

General

  • Fireplace in lobby
  • Banquet
  • Terrace

Sports and Recreations

  • Ski storage
  • Fitness center
  • Game room

Business Facilities

  • Meeting facilities
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in The Pollux

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

The property is closed between October 11 and November 14.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Pollux
35
Another facilities in The Pollux
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Luggage storage

Frequently asked questions about The Pollux

What are available facilities at The Pollux?
There are top facilites at The Pollux such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Pollux?
The standard check-in time at The Pollux is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
Does The Pollux provide breakfast?
Yes, The Pollux provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Pollux?
The Pollux has a 4.0-star rating.
How many rooms are available at The Pollux?
The Pollux has 35.
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More Reviews from Other Guests in The Pollux

9.4
Exceptional
From 231 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

9.8

Service and Facilites

9.4

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Most Relevant
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Traveller Reviews The Pollux

Number of reviews per page
20
40
Top reviews
Elizabeth
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Definitely I don’t recommend it over price hotel and terrible customer service , the lady at the reception very mean,
Jacqueline
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Pollux boutique hotel is right on the Main Street so walking distance from the train station and all the shops. Our room has a balcony with a great view of the Matterhorn. The breakfast buffet is delicious with fresh made juices and lots of food choices. We enjoyed our time and definitely would stay here again next time.
Biraju
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Super place to even stay with kids.
Therese
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very convenient
Desiree
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent location. Great breakfast. Friendly staff.
Brian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Chac
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I love this hotel style it was really welcoming
Loh
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too. We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
Mike
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Yubao
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent location,
Kee Ling
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Fantastic Staff. Friendly and helpfull. Pack your breakfast if you need to take an early train. Even help us to celebrate our birthday by giving us a birthday cakes and card. Very convenient . Walking distance to the train station.
Rocio
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains. The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
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Charles
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great hotel. Friendly staff. Great location for a ski trip.
Debra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Martin
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Read More
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Mary
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Elizabeth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Matt
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Si Jia Jessica
icon-Leisure
Leisure
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item. Location is close to the main station as well as the gornergret station making it pretty convenient. They are several shops as well as a supermarket nearby too. Overall room and bathroom are nice, spacious and clean.
Read More
Number of reviews per page
20
40

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Others 4 The Pollux

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 231 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

9.8

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Pollux

Number of reviews per page
20
40
Top reviews
Elizabeth
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Definitely I don’t recommend it over price hotel and terrible customer service , the lady at the reception very mean,
Jacqueline
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Pollux boutique hotel is right on the Main Street so walking distance from the train station and all the shops. Our room has a balcony with a great view of the Matterhorn. The breakfast buffet is delicious with fresh made juices and lots of food choices. We enjoyed our time and definitely would stay here again next time.
Biraju
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Super place to even stay with kids.
Therese
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very convenient
Desiree
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent location. Great breakfast. Friendly staff.
Brian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Chac
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I love this hotel style it was really welcoming
Loh
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too. We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
Mike
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Yubao
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent location,
Kee Ling
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Fantastic Staff. Friendly and helpfull. Pack your breakfast if you need to take an early train. Even help us to celebrate our birthday by giving us a birthday cakes and card. Very convenient . Walking distance to the train station.
Rocio
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains. The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
Read More
Charles
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great hotel. Friendly staff. Great location for a ski trip.
Debra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Martin
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Read More
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Mary
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Elizabeth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Matt
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Si Jia Jessica
icon-Leisure
Leisure
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item. Location is close to the main station as well as the gornergret station making it pretty convenient. They are several shops as well as a supermarket nearby too. Overall room and bathroom are nice, spacious and clean.
Read More
Number of reviews per page
20
40