Hilton Garden Inn Bangkok Silom

Bad manners with me in the reception.

The breakfastwas very good

The hotel and the staff are very friendly helpful nice and will do anything for you. But the taxi men outside the hotel are a bit to much there vere pushie.

The hotel is in need of touch, love and care. On the surface it's fine, but when you start looking at the details you'll the the finishes are of poor quality and quite worn. When you enter the reception area there's quite a strong smell of sewer. That said I visited a friend in at least one other hotel and they had the same problem. I was first placed on the twelve floor which had a super strong smell of mildew, and perhaps.even stronger in the room. I did complain and they offered me to check an alternative room to make that I was okay with it, and ultimately moved me, which was great. The breakfast buffet is really good with a wide variety of options.

Our floor smelled like mold.

The hotel is in an excellent location close to canal. They gave us an early morning check in which served us well after a long flight. The staff is very friendly.

Location worked well for river and BTS access. 20th floor west view was awesome. Breakfast was excellent. Staff was friendly, professional and helpful, especially Nok and Kwan at the Stone Bar Restaurant in lobby. The reservation staff was kind and thoughtful to place us on top floor to answer my request for a high floor. Room was well laid out, appointed, and organized. Only problem was a thermostat we could not figure out. The A/C seemed to want us to freeze. We coped fine, short stay, so did not ask for assistance. We would stay here again and recommend it to friends. Economical room cost.

A lot rooms have defects. Need renovation. Again my room sink not draining, bedside lamps SS cable holder defected swinging. Now no international TV Channels. Stupid decision to save cost . International tourists like to see BBC, DW, CNN , international sports, boxing and so on. Front desk staff were not informed and asked me to wait for 1/2 hour to have Engineering to fix the TV channels Only Thai channels, it becomes a local hotels. With the changing world nowadays, people like to know what is going particularly businessmen. Staff training needed. They are lack of staff. No cooked fired eggs on the breakfast buffet station, long cub for fired egg. It is to save cost again ? All these dissatisfactions nobody want to come back . Front Desk supervisor Ms Saranya Yeram is very friendly and professional staff in handling complaints. Don’t loose her. she could a good manager.

Many thanks to Mr Au for friendly and helpful advice. Excellent service makes all the difference

5 minute walk to 7Eleven. We were in Silom district, and a 5 minute Tuk Tuk ride to the heart of the bars and clubs and food! The hotel was good, not great. Not sure if it is the chemical they use in Southeast Asia but a lot of hotel has the same smell - like a cheap Lysol lemon scent (mixed with like the humidity). Otherwise, clean rooms, and nice staff.

Very helpful staff. Good restaurant food.

cleanin must be improved

The bathroom area need to fix it’s leaking

Great service

It was very good experience while I'm staying the hotel. However, the light was too dark for me.

I would stay again.

Very courteous & professional staff

Just fine

Concierge was not that helpful given English language barrier but front desk staff was good about early check in.

- very Noisy -booking via Expedia means No HHonor benefits for gold or Diamond Status - at the Pool site only 3! Sun loungers.😯👎