Kata Garden Resort

Terrible customer service, still waiting on a response on if they will refund our money. We had no showers, bathroom was full of bugs when we arrived. No response to our complaints. We found the staff rude and unhelpful. We ended up having to find a different place to stay so we could finally take a shower

You can see thar this was once a classy resort, however it has been let slip. Upon my arival i complained that i had very very poor water pressure and no hot water. After seven days, the water pressure was still little more than a dribble and still no hot water. Sure, its in a great location and some of the rooms/ bungalows were great in a backpacker way, but for the money asked, there are many better places within one minute walk.

Another enjoyable stay at this friendly hotel, always enjoy the gardens.

The first room assigned was way in back and up numerous stairs and inclines. I am not a young man anymore. It was like a gym workout to get to my room. Internet was troublesome at times. Phone in room did not work. TV extremely limited. A/C in room went out took entire day to fix. Place could use a facelift. Spent a decent amount of my time there a bit frustrated.

Location is good . It is near the main street but rooms are not by the street . Like a bangarow in the garden. Swimming pools sre cozy but they have 2 pools for kids. Suit for long stayer. Staff are friendly. No any lift. Shoud walking from reception to room in the garden.It seems lttle bit difficult for old person.

Excellent position- short walk to beaches. Clean and well presented rooms

Position between Karon and kata beaches good. Cultural gardens. Ditty sun loungers and mistresses with dirt and grime in them, tv not working and room not always serviced. They charge for pool towels and only have reception deposit boxes rather than safe in room Restricted breakfast choice.

Enjoyed the garden setting and koi ponds. Very relaxing.

We had a lovely week here, staff so very helpful and welcoming, room spotless, facilities excellent. A truly great place to stay. Thank you.

Overall, service was very good. Commendation to General Manager Mr Duke m frontcounter staff. They remembered my birthday. And i got a piece of cake, a big surprise. Also got upgrade Foc. Only problem was no Tv n wifi/internet was not working n intermittent respectively due to thunder storm b4 our chk in. Facilities under repair. KGR was centre between Kata n Karon beaches both 10mins walk. Garden surrounding was v good for morning exercise. Breakfast ok.

I would absolutely stay here again. The location is perfectly placed between the busy city streets and the less populated and just as beautiful beaches!!

We had a wonderful stay at Kata Gardens. Despite having visited Phuket numerous times over the past 20 years we had never stayed at this hotel before. It was so quiet and peaceful with accommodation in individual cottages nestled within traditional gardens on a hillside - you would never know that you were in the Centre of Kata, within a stone's throw of all the shops, restaurant, and beach. The staff were smiling and helpful and cleaning staff went about their work quietly without shouting to each other from a distance as experienced in many hotels in the past. The manager was also particularly thoughtful and supportive when helping us deal with an issue unrelated to the hotel. Wifi was included free and was surprisingly good especially compared to other hotels that we have stayed in in the past. The gardens were so well maintained; they were a delight to walk through and the pool was secluded, was nicely set among the trees. Rooms were spacious, cheerfully and tastefully decorated; we had a lovely surprise when we discovered a second bedroom! The glass cubical showers were so clean that I had to touch the panel to see the glass! Buffet breakfasts were adequate especially considering value for money.Altogether the hotel was a wonderful experience; we will definitely be back.

First impression on busy road, restaurants, bars, music but rooms are chalet style set in lovely gardens with winding paths some with a distant sea view well back off the road. The staff, every one so polite and helpful. Good internet connection in reception and restaurant. Free safety box at reception, Free beach towels, beach mats and some sun umbrellas.

Great service, shops and restaurants across the road and beach walking distance

Nice place with simple standard but that was ok, We liked the old Thai style, a garden oasis in the middle of town.

Nous avons adoré le cadre, la végétation, authentique. si vous voulez un resort passez votre chemin. Proche de tout magasin resto plage. Le petit dej nous a un peu déçu. Mais sinon très bien

Billigt, men meget slidt. Frygtelig hårde senge, kedelig morgenmad. Medarbejdere der ikke forstod engelsk. Der er ingen spa mere. Ligger ved tæt på strand. Fin have som de holder lidt.

Die Hotelanlage ist sehr schön in einen Garten gelegen, dadurch ist es sehr ruhig und man hört die Straße nicht. Das Personal, insbesondere die Roomboys waren sehr bemüht und stets freundlich. Ebenso die Nähe zu beiden Stränden, Karon und Kata, sind ideal. Was den Aufenthalt leider nicht so schön gestaltet hat, waren einige andere Punkte. Die Deluxe-Zimmer verdienen nicht wirklich diese Bezeichnung. Deluxe bedeutet in diesem Hotel lediglich 5qm mehr Fläche in den Zimmern. Es gibt keinen Safe in den Zimmern und die Sauberkeit läßt stark zu wünschen übrig, bei Einzug mußte die Toilette von "Resten" gereinigt werden. Bei einer Störung der Klimaanlage waren nur 3 Tage Wartezeit von Nöten, bis es behoben wurde. Das Frühstück ist als solches nicht zu benennen. Man halt die Wahl zwischen 2 Obstsorten, 1 Saftsorte, Müsli, Toastbrot oder einem Omelett. Es ist also mehr als überschaubar. Wir haben unser Frühstück in einem anderen Hotel eingenommen und waren beileibe nicht die Einzigen. Das übrige Personal, besonders am Frühstück und dem Restaurant, waren der englischen Sprache teilweise nicht mächtig, so das ständig ein Übersetzer von Nöten war, was teilweise das Bestellen sehr behindert hat. Schluß endlich sind wir auch da dann anderweitig ausgewichen. Meine Reisebegleiter und ich waren schon sehr oft in Thailand, besonders in der Region Kata. Daher kennen wir einige der ansässigen Hotels. Das Kata Garden Resort können wir aber leider nicht wirklich weiter empfehlen.

L’hôtel est un peu excentré du centre ville et de la plage mais ce n’est pas plus mal. Confort très sommaire et hôtel vieillissant.

Väldigt serviceminded personal som verkligen gjorde vistelsen trevlig.