Krabi Resort

Resorts
8.1
/10
Very Good
1,026 reviews

What Guests Say About Their Stay

Akararuck T.
9.4
/ 10
Good location and beautiful retort. Friendly staff and nice beach view.
Thanya K.
10.0
/ 10
Delicious food Staff very good. More than five star hotels.
See original
Ratchanou
10.0
/ 10
Beach private Very upscale room. Staff very good.
See original
Nattapong P.
9.7
/ 10
Beautiful hotel, very clean, good service staff.
See original
LUKKANA C.
8.5
/ 10
Good convenient parking lot.
See original
In the Area
See Map
232 Moo.2, Ao Nang, Ao Nang, Mueang Krabi District, Krabi, Thailand, 81180

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Krabi Resort is a resort in a good neighborhood, which is located at Ao Nang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Krabi Resort

232 Moo.2, Ao Nang, Ao Nang, Mueang Krabi District, Krabi, Thailand, 81180
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Lobby Krabi Resort
Exterior 2 Krabi Resort

Discover More About Krabi Resort

Krabi Resort is a stunning getaway nestled in the heart of Thailand's beautiful Krabi province. With its pristine beaches and lush landscapes, it's the perfect spot for a relaxing holiday.

Room types available at Krabi Resort

Krabi Resort offers a variety of room types to suit every traveller's needs. From the cosy Deluxe Rooms, perfect for couples, to the spacious Family Rooms that can accommodate the whole crew, there's something for everyone. For those seeking a touch of luxury, the Pool Villas provide a private oasis with direct pool access. The Beachfront Rooms offer stunning views of the Andaman Sea, making them ideal for those who want to wake up to the sound of waves. Each room is equipped with modern amenities, ensuring a comfortable stay.

How to get to Krabi Resort

Getting to Krabi Resort is a breeze. Fly into Krabi International Airport, which is about a 30-minute drive from the resort. You can easily grab a taxi or arrange for a private transfer through the resort. If you're coming from Phuket, a scenic ferry ride will get you to Krabi in a couple of hours.

Facilities and services at Krabi Resort

The resort boasts a range of facilities to enhance your stay. Dive into the outdoor swimming pool, work up a sweat at the fitness centre, or unwind with a massage at the spa. The resort also offers a tour desk to help you plan your adventures around Krabi. Free Wi-Fi is available throughout the property, keeping you connected during your stay.

Food and drink available at Krabi Resort

While Krabi Resort has its own restaurant serving delicious Thai and international cuisine, the area is also dotted with local eateries and beachside bars. Head to Ao Nang Beach for a variety of dining options, from fresh seafood to authentic Thai street food. Don't miss the chance to try some local delicacies!

Accessibility features at Krabi Resort

Krabi Resort is committed to providing a comfortable stay for all guests. The property includes accessible rooms and facilities, ensuring ease of movement for those with mobility challenges. Ramps and elevators are available, and the staff is always ready to assist with any special requirements.

Pet and service animal policy at Krabi Resort

Pets are not allowed at Krabi Resort, but service animals are welcome. Be sure to inform the resort in advance if you're bringing a service animal, so they can make the necessary arrangements for your stay. Krabi Resort is a fantastic choice for your next holiday. Book your stay through Traveloka for a seamless experience. If you're considering other destinations, check out hotel options in Bali by visiting this link or book flights to Bali using this link.

All facilities in Krabi Resort

Swimming Pool Krabi Resort
Swimming Pool
Fitness Center Krabi Resort
Fitness Center
Lobby Krabi Resort
Lobby
Exterior Krabi Resort
Exterior
Bedroom Krabi Resort
Bedroom

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Parking
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Money changer
  • Laundry service
  • Luggage storage
  • Tours
  • 24-hour Receptionist

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Bicycle rental
  • Car rental

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Things to Do

  • Massage
  • Outdoor pool

Food and Drinks

  • Bar

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Krabi Resort

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges THB 600.00/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:30 - 10:00.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Krabi Resort
218
Number of floors in Krabi Resort
4
Another facilities in Krabi Resort
Cable TV, Desk, In-room safe, Refrigerator, Shower

Frequently asked questions about Krabi Resort

What are available facilities at Krabi Resort?
There are top facilites at Krabi Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Krabi Resort?
The standard check-in time at Krabi Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Krabi Resort?
Krabi Resort has a 4.0-star rating.
How many floors does Krabi Resort have?
Krabi Resort has 4.
How many rooms are available at Krabi Resort?
Krabi Resort has 218.
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More Reviews from Other Guests in Krabi Resort

Overall Ratings & Reviews Krabi Resort

Traveloka (71)
Other sources (955)
8.2
Very Good
From 955 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

9.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Krabi Resort

Number of reviews per page
20
40
Top reviews
anna
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel resort looks nice from the outside. But inside our room, you can tell it’s been used up and needed some TLC. The bathroom towels that we had on the first day had dirt on it. Also the towels were old and faded. Please replace it. The room was big and spacious. On one of the days we had our room made, we got into our room and it smelled like poop. We assumed the house keeper took a poop in our toilet because the lid was down and the smell came from the toilet. Also, our toilet flooded so we had to tell the front desk who apologized. We will not be staying here again even though the beach front view was beautiful.
Read More
Alan
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

this is the only hotel with beachfront and easy beach access. You can walk on the beach to get back to your room from downtown or you can take the city streets and come in the main gate. You are centrally located with convenient access to everything. The only thing I can say about the hotel that is not be positive is the pools were green and pool water was not clear. The location, the landscaping and the beach access overcame this one issue.
Read More
Alan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The pictures make the rooms look bigger than they really but acceptable. they are actively working on upkeep of the property. We saw rooms being refinished and painting done all over the property. The landscaping is impeccable and the breakfast was very delicious every day. It's the only hotel on the beach with beach access and the views are beautiful. One of the reasons we booked this stay was for the swimming pools. The pools water color was green every day not clear water we hoped. We did not swim in the green water. The staff were wonderful. It is a wonderful hotel and a wonderful location.
Read More
Bryce
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff were super nice and helpful. The resort itself was sort of secluded and quiet. Walking distance to all the great restaurants.
Liza
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I love where this resort is situated. Super walkable to Aonang strips and it has private access to the beach.
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

amazing breakfast buffet, great staff, great location. our room had terrible wifi if at all, and no hot/warm water, we had cold showers. we complained once but not much changed. the resort is quite big and maintained well.
John
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great location , but the in room safe did not work in both of the adjoining rooms. Very friendly staff. Our original rooms smelled so badly they graciously offered us another set of adjoining rooms. The swimming pools needed repairs and have seen better days. Overall we were satisfied with the experience.
Edward Simon
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location and amenities generally pretty good. Staff were nice enough and helpful. Some language barriers. Check-in not handled that well and room configuration not correct (or as requested when booked). Basic/standard rooms are very basic and feel old and tired. Beds are very firm (and in our case - broken). Maintenance works should be advised beforehand (eg. cutting off hot water for 3 days) and not after the fact. At least they provided a free upgrade to a better room (after we insisted).
Read More
Verified traveler
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

On the whole all of my issues with this place we're small and didn't take away from my stay, especially if you're out and about, but if you're thinking of this as a 'resort stay' then I would say it's not the best option. When I consider a resort, I imagine that everything I could need would be on site, but I was ignored at the bar both times I went and phoning / asking reception for anything was impossible. Things like tea and coffee being replaced was an issue and reception was not helpful even after a visit to them in person and 2 phone calls! There was hair in the shower when I got there, but I just chucked a cup of water on it so that's fine. I also found someone else's medication under the bed and their food/drink was left in the fridge. My bed also wasn't made after the room had been cleaned so I doubt their attention to detail. Like I say, all tiny things but it does add up. For me, the private beach was the real draw to booking here and I did love it! But I never once saw someone rearrange beds, pick up glasses (how they got served, I don't know!) and access down onto the beach itself is limited with just one set of stone steps. The location is fab, there's so much around! Every staff member I interacted with was smiley and friendly. The deluxe hotel has a weird downstairs with lots of dust covered ornaments but rooms themselves are nice!
Read More
Maynor
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Location was excellent!!!
Roger Agustin
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The highlights of the resort are the private beach access and the location right on the main street with plenty of shopping and food options. Downsides were that unfortunately one of the rooms we booked was full of mosquitos and had a sewage smell. It was quite challenging getting the staff to change our room but we were eventually changed to a very nice and clean room. Additionally we had scheduled a private pickup shuttle from the airport which they forgot to send. Overall service wasn’t great but if you’re going to Krabi for the beach and beach town then this place is worth it.
Read More
Mara
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice room and location. However the rooms were not clean and the shower and sink did not drain. when we arrived the towels smelled like feet and had to call multiple times to get new towels.
Dao
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

What is shown in the pictures is very different from reality. The staff is unprofessional and unfriendly. Rooms are not clean, and fixtures are broken. Phone calls are not returned, and there are no amenities at the resort.
tracey
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Seemed to me like the staff just didn't want to be there. Restaurant and beach bar was deserted most of the time and when we did manage to spot the odd elusive member of staff, they almost always pretended not to understand or pointed to light fittings saying 'no electric'. Very disappointed.
Muskan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

We had a truly wonderful stay at Krabi Resort! The property is absolutely beautiful and exceeded our expectations in many ways. The location is unbeatable—nestled right on Ao Nang Beach with its own private beach access, which made our experience feel exclusive and peaceful. Our room had a stunning view, and both the swimming pools were clean, well-maintained, and perfect for a relaxing dip. Whether it was lounging by the pool, walking along the beach, or simply soaking in the scenic beauty, the resort had everything to offer for a perfect tropical getaway. The only minor downside was the limited variety of vegetarian options in the food menu. However, everything else—from the hospitality to the cleanliness and ambiance—was top-notch. I would absolutely recommend staying here, whether you’re traveling solo, as a couple, or with friends and family. It’s the kind of place that leaves you with beautiful memories and makes you want to return. 🌴✨
Read More
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful grounds and rooms. There were several things that weren’t as they should be (digital safe wasn’t working…had to ask for the key, AC was making an awful sound when we checked in. Had to ask 3 times to get it corrected. When maintenance arrived, he fixed in 10 mins. He to always push a bit to get anything done.
Jenn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The resort is amazing! Close to all the bars and restaurants and nightlife Ao Nang has to offer, yet far enough away (set back from the main road) that it’s peaceful. The private beach is a huge bonus as the beach line gets quite busy there. The breakfast buffet was great! The rooms were wonderful and clean. Excellent resort with a great price!
Read More
Elizabeth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location
John
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Our experience was not that great at all. We arrived a couple hours early because of our flight to Krabi. Our room was not ready until 2:20, check in is at 2pm. Once we were FINALLY able to get to our room it was a complete disappointment. I booked the luxury grand room and the room we got was anything but that. The pictures online do not match the actual rooms at all. I went to the front desk to complain about this and the ladies told me the resort was fully booked but after I told them this was unacceptable that I booked the room based on the pictures that are posted online both on Expedia and on their actual website. They switched us to a different room but it was the exact same except it was an upstairs room. Upon getting into our new room we had to have staff come unlock and reset our room safe. Apparently this resort has a policy where you only get 1 room key which is a huge pain. We also had to go back to the front desk to get a special card that keeps the a/c and electricity in the room on while we are out and about. The housekeeping and maintenance staff were super nice and friendly but in all honesty all the ladies at the front desk should be fired. They all have attitudes and act as if any request is an inconvenience for them. If I was the owner I would fire them and hire much nicer more accommodating front desk people. I will be reaching out to Expedia personally and asking for a partial refund since the room I booked was not the actual room that we got.
Read More
Sarah
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Abysmal avoid at all costs
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Krabi Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Krabi Resort

Traveloka (71)
Other sources (955)
8.2
Very Good
From 955 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

9.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Krabi Resort

Number of reviews per page
20
40
Top reviews
anna
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel resort looks nice from the outside. But inside our room, you can tell it’s been used up and needed some TLC. The bathroom towels that we had on the first day had dirt on it. Also the towels were old and faded. Please replace it. The room was big and spacious. On one of the days we had our room made, we got into our room and it smelled like poop. We assumed the house keeper took a poop in our toilet because the lid was down and the smell came from the toilet. Also, our toilet flooded so we had to tell the front desk who apologized. We will not be staying here again even though the beach front view was beautiful.
Read More
Alan
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

this is the only hotel with beachfront and easy beach access. You can walk on the beach to get back to your room from downtown or you can take the city streets and come in the main gate. You are centrally located with convenient access to everything. The only thing I can say about the hotel that is not be positive is the pools were green and pool water was not clear. The location, the landscaping and the beach access overcame this one issue.
Read More
Alan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The pictures make the rooms look bigger than they really but acceptable. they are actively working on upkeep of the property. We saw rooms being refinished and painting done all over the property. The landscaping is impeccable and the breakfast was very delicious every day. It's the only hotel on the beach with beach access and the views are beautiful. One of the reasons we booked this stay was for the swimming pools. The pools water color was green every day not clear water we hoped. We did not swim in the green water. The staff were wonderful. It is a wonderful hotel and a wonderful location.
Read More
Bryce
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff were super nice and helpful. The resort itself was sort of secluded and quiet. Walking distance to all the great restaurants.
Liza
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I love where this resort is situated. Super walkable to Aonang strips and it has private access to the beach.
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

amazing breakfast buffet, great staff, great location. our room had terrible wifi if at all, and no hot/warm water, we had cold showers. we complained once but not much changed. the resort is quite big and maintained well.
John
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great location , but the in room safe did not work in both of the adjoining rooms. Very friendly staff. Our original rooms smelled so badly they graciously offered us another set of adjoining rooms. The swimming pools needed repairs and have seen better days. Overall we were satisfied with the experience.
Edward Simon
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location and amenities generally pretty good. Staff were nice enough and helpful. Some language barriers. Check-in not handled that well and room configuration not correct (or as requested when booked). Basic/standard rooms are very basic and feel old and tired. Beds are very firm (and in our case - broken). Maintenance works should be advised beforehand (eg. cutting off hot water for 3 days) and not after the fact. At least they provided a free upgrade to a better room (after we insisted).
Read More
Verified traveler
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

On the whole all of my issues with this place we're small and didn't take away from my stay, especially if you're out and about, but if you're thinking of this as a 'resort stay' then I would say it's not the best option. When I consider a resort, I imagine that everything I could need would be on site, but I was ignored at the bar both times I went and phoning / asking reception for anything was impossible. Things like tea and coffee being replaced was an issue and reception was not helpful even after a visit to them in person and 2 phone calls! There was hair in the shower when I got there, but I just chucked a cup of water on it so that's fine. I also found someone else's medication under the bed and their food/drink was left in the fridge. My bed also wasn't made after the room had been cleaned so I doubt their attention to detail. Like I say, all tiny things but it does add up. For me, the private beach was the real draw to booking here and I did love it! But I never once saw someone rearrange beds, pick up glasses (how they got served, I don't know!) and access down onto the beach itself is limited with just one set of stone steps. The location is fab, there's so much around! Every staff member I interacted with was smiley and friendly. The deluxe hotel has a weird downstairs with lots of dust covered ornaments but rooms themselves are nice!
Read More
Maynor
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Location was excellent!!!
Roger Agustin
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The highlights of the resort are the private beach access and the location right on the main street with plenty of shopping and food options. Downsides were that unfortunately one of the rooms we booked was full of mosquitos and had a sewage smell. It was quite challenging getting the staff to change our room but we were eventually changed to a very nice and clean room. Additionally we had scheduled a private pickup shuttle from the airport which they forgot to send. Overall service wasn’t great but if you’re going to Krabi for the beach and beach town then this place is worth it.
Read More
Mara
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice room and location. However the rooms were not clean and the shower and sink did not drain. when we arrived the towels smelled like feet and had to call multiple times to get new towels.
Dao
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

What is shown in the pictures is very different from reality. The staff is unprofessional and unfriendly. Rooms are not clean, and fixtures are broken. Phone calls are not returned, and there are no amenities at the resort.
tracey
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Seemed to me like the staff just didn't want to be there. Restaurant and beach bar was deserted most of the time and when we did manage to spot the odd elusive member of staff, they almost always pretended not to understand or pointed to light fittings saying 'no electric'. Very disappointed.
Muskan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

We had a truly wonderful stay at Krabi Resort! The property is absolutely beautiful and exceeded our expectations in many ways. The location is unbeatable—nestled right on Ao Nang Beach with its own private beach access, which made our experience feel exclusive and peaceful. Our room had a stunning view, and both the swimming pools were clean, well-maintained, and perfect for a relaxing dip. Whether it was lounging by the pool, walking along the beach, or simply soaking in the scenic beauty, the resort had everything to offer for a perfect tropical getaway. The only minor downside was the limited variety of vegetarian options in the food menu. However, everything else—from the hospitality to the cleanliness and ambiance—was top-notch. I would absolutely recommend staying here, whether you’re traveling solo, as a couple, or with friends and family. It’s the kind of place that leaves you with beautiful memories and makes you want to return. 🌴✨
Read More
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful grounds and rooms. There were several things that weren’t as they should be (digital safe wasn’t working…had to ask for the key, AC was making an awful sound when we checked in. Had to ask 3 times to get it corrected. When maintenance arrived, he fixed in 10 mins. He to always push a bit to get anything done.
Jenn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The resort is amazing! Close to all the bars and restaurants and nightlife Ao Nang has to offer, yet far enough away (set back from the main road) that it’s peaceful. The private beach is a huge bonus as the beach line gets quite busy there. The breakfast buffet was great! The rooms were wonderful and clean. Excellent resort with a great price!
Read More
Elizabeth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location
John
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Our experience was not that great at all. We arrived a couple hours early because of our flight to Krabi. Our room was not ready until 2:20, check in is at 2pm. Once we were FINALLY able to get to our room it was a complete disappointment. I booked the luxury grand room and the room we got was anything but that. The pictures online do not match the actual rooms at all. I went to the front desk to complain about this and the ladies told me the resort was fully booked but after I told them this was unacceptable that I booked the room based on the pictures that are posted online both on Expedia and on their actual website. They switched us to a different room but it was the exact same except it was an upstairs room. Upon getting into our new room we had to have staff come unlock and reset our room safe. Apparently this resort has a policy where you only get 1 room key which is a huge pain. We also had to go back to the front desk to get a special card that keeps the a/c and electricity in the room on while we are out and about. The housekeeping and maintenance staff were super nice and friendly but in all honesty all the ladies at the front desk should be fired. They all have attitudes and act as if any request is an inconvenience for them. If I was the owner I would fire them and hire much nicer more accommodating front desk people. I will be reaching out to Expedia personally and asking for a partial refund since the room I booked was not the actual room that we got.
Read More
Sarah
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Abysmal avoid at all costs
Number of reviews per page
20
40