Railay Village Resort and Spa

Good location and good food. Staff need to be more attentive as we were in the pool all day and not once did someone come past and clean all the leaves and flowers out the pool. We made a big pile by the end of the day. Also we had a massive dirt patch right out the front out our room which we couldn’t avoid and always brought dirty in the room which could have been cleaned up and we asked several times and we always got it will get done and never did. Room was good but the staff let it down.

Staff was very nice, but the jacuzzi tub did not work (1012), bed was too hard, electricity was spotty (cutoff during afternoon hours a few times, despite us not running anything except the A/C), and it smelled terribly the final night. It had that stagnant/sewage water smell coming from outside the room.

Dated resort in a great location on Railay beach. We were offered an early checkin (about 2 hours) which was greatly appreciated. We stayed in the jacuzzi villa type room which was nice and spacious. Despite this, the rooms and very clearly dated and had wear and tear throughout. The AC worked well and the day bed was a nice place to relax while in the room. The resort grounds were lush and there are two pools available to swim. Railay beach is separated in two parts: west side which has the beach and east side which is mangrove. This hotel is located on the west side which was perfect for beach access. The biggest disappointment was the restaurant staff who are very unenthusiastic about their roles and don’t care to provide good customer service. The restaurant is empty while others along the beach were full - it was obvious why this is the case. The resort arranged airport transfers for us, though it was expensive, it was a very seamless experience.

I stayed here with my 2 children aged 13yrs & 10yrs. It was lovely, the pool is very pretty and clean and I felt safe for the entire stay. It is peaceful and tucked away but yet you are right on the beach in the prime location of Railay. There are lots of options for food places and drinks along the beach and down the connecting strip only 5 minutes walk away. The room was a little bit tired which is why I gave a 4 instead of a 5 but everything was clean and the staff were so helpful throughout our stay. I would definitely recommend Railay Village and would happily stay here again. We all loved it.

Absolutely beautiful! Gorgeous grounds and fantastic pool. Friendly staff. The room is a little outdated, but you’re in a beach town and with views like these who wants to spend all the time in the room? Highly recommend, will be back.

Great location and excellent service.

This property is a great value for the money and has an amazing location. It's right next to the longtail boat/water taxi area for Railay beach and a 10 minute walk or less to everywhere else in the area. The rooms could use updating/upgrades, but they are in a gorgeous botanical garden-like setting with multiple pools. Amazing wildlife and ponds can be found around every corner. The grounds stretch almost to the east side of the peninsula and are accessible only to guests. There are many spacious villas with beautiful whirlpool tubs in separate bathing rooms. The air conditioning works well, and there are free beach towels and beach bags for use. The breakfast buffet is about at the standard for Thailand with several decent options. You can sit and eat right on the edge of the beach. Right around the corner is the main walking street with many other food options and shopping.

I would recommend Railay Village. Rooms are spacious and nicely set up and appointed. Location is beside walking street. The breakfast isn’t bad but could be better…

We liked our stay, rooms were comfortable

The property was beautiful and in a great location for access to everything as well as beachfront. The front desk staff and the bell boys and cleaning staff were very friendly and helpful. My only complaints are that some of the dining area staff were not friendly and the chairs in front of our pool front room were always taken so we did not get a chance to enjoy sitting in them.

The area of rooms by the pool were awesome. Very quiet. The only issue not enough lounge chairs. There could be more for people to lay out by the pool. The walk back to the room was beautiful. The people are very friendly. The breakfast in the morning was average. Not a lot of selection. There should have been more fresh fruit. Rooms were very clean. The grounds were also very clean. If staying here, it’s worth paying for the pool rooms.

Very happy with motel

Lovely stay in a lovely Hotel that feels like a secret garden of Railay. Nice pool with many trees around and a rich life of nature. Close to the beach and the street with restaurants and also for an affordable price

They say they are handicap friendly and equipped and I stated I had mobility issues and to put me in a room closest to the beach and restaurant so I don’t have to walk far and instead I arrived and not only did they not have any type of golf cart to take guests from the pier to the hotel so I had to walk really really far which was so hard for me but when we got to the hotel they had put me in a room at the complete opposite end of the beach which was excruciating to walk so I spent half my time stuck in my room. To add insult to injury my room was the second floor with steep stairs!!! They did nothing to assist in this matter. I had also told them I was there celebrating my birthday and yet they were the ONLY resort during my trip who said nothing and did nothing for my birthday and my actual birthday and as while I was there. Even the airlines saw my passport and said something. My first night I spent it killing cockroaches and spiders so they need better pest control. The location has nothing. A small beach bombarded with long boats and two restaurants. Thumping music all night & loud parties at the pool. It was a lot of money spent for this type of experience. On a positive note the bed was very comfortable and the property was pretty. While this was my favorite part of Thailand, this resort was not my favorite experience. I would not stay here again.

Lack of maintenance. The hotel is very neglected. They don’t clean the room and bathroom properly; the shower box is dirty every day and never washed. They don’t replenish soap, shampoo, and other items that are the hotel’s responsibility. The bed is poorly made. Lack of attention to detail. Breakfast is not replenished. Towels are dirty. Poor and dirty presentation of the breakfast area. Breakfast is scarce. The hotel falls short in several aspects. It’s not good value for money. The hotel is old, and broken items are not repaired. Lack of maintenance. Breakfast area with dirty tablecloths. They don’t clean up what guests drop. Only the location is good, and the bed is comfortable.

Nice looking villa but it was NOT clean. We had to clean the mirrors and windows ourselves. Sand on the sofa and floor. Also we had money stolen, It was our own fault for not putting it away, but still not a good feeling. Funny thing is they took the USD and left the Euros and CAD.

Clean and spacious rooms, great location, and superb service and staff!

Everything about this place is great. The property, the staff, the rooms and especially the location are 1st rate. The only complaints are that the jacuzzi did not work and the shower head is our room #1033 was old & broken; it had very little pressure and just dripped like a leaky garden hose

We stayed in a Jacuzzi Villa, excellent facilities, room cleaned and made daily. Restaurant is straight of the beach giving excellent views at breakfast. Staff are friendly and polite and quick to react to any requests. Right next to the walking street and a good base to explore nearby islands.

The maid service is so nad that i purposeful left dort amd she didnt clean. We had to complain constantly about the dirty room. Very outdated and will not stay again.