Tanya Place

The new room is good. Fix the parking

The arrival date is around 01.00 approximately. Inform the staff in front of the counter that you have stared at the room through this app, but the staff spoke back as if they were unknown. Responding that only OYO has submitted the reservation to the staff in front of the counter The staff then called and asked another person, presumably the owner of the hotel or someone with more power. After that, the staff in front of the counter replied that Will have to go to another hotel because the room that I booked has a problem with the bathroom. At that time around 01.00, there was no public transport. And there are no private cars Therefore asked to go back to the front staff of the counter about how to go. Since there is no car The staff then made a new phone call and probably the same person who was talking earlier. Then hang up, the employee gave the key card. And tell the room number And walk up to the 4th floor from floor 1-4 without turning on the light Even one Meaning if your room is not ready in the first place Why do you sell online? And when the room that has been booked has a problem, cannot stay even if the customer has booked and already paid. What you will do is Change to a new room or upgrade to a free room as it's your fault, not your guests. Not a problem by responding to asking guests to sleep at another hotel. And problems You should fix this before guests arrive, not waiting until check-in time. Or call to inform the guest in advance about any problems including the lights. You don't have any lights on the hallway. And the stairway area