Sheraton Istanbul Atakoy Hotel

The room was small for 3 people but beautiful with a great view. Was not impressed with manager offering a suite on the first floor with no view as an alternative without being asked and it was unacceptable. Then I was charged twice for the room.

The hotel is a well kept upscale property reasonably priced with many amenities. It is located near the a marina, access to the subway and local shops and restaurants. Access to popular sites (Blue mosque, Hagia Sophia…) can be accessed within 30 minutes via subway.

We had a few problems during our stay; -The shower was broken and the hose burst. It is sad for a 5-star hotel. Fortunately, it was changed. -The pillows and quilts were not cotton. (Probably a fiber-nylon mixture) For this reason, the whole family stayed in bed until the morning covered in sweat/water. Since my little son is allergic, his whole body turned red. -Although I mentioned it before coming to the hotel and asked the reception, we repeatedly asked for an extra child bed for my 8-year-old son. (I had also mentioned this before coming to the hotel) Although the reception said they would send it, it did not arrive until 12 at night. We slept 3 people in the same bed. Also; We experienced a minibar shock before leaving the hotel.. We did not expect it to be this expensive. And we didn't see a list of prices for chocolate snacks and drinks in the minibar in the room. At least this should have been given as a list in a visible place, as it is done in every hotel. Other problems; We went down to the pool and they said that swimming caps are mandatory and charged 200 TL each. We had to swim with difficulty fitting a small swimming cap made only for children, made in China, in a simple single type (there is no big choice). We couldn't swim much because of the strong smell. Also, the pool was extremely chlorinated.. Our eyes burned for hours.we decided to have tea in the lobby and they charged 105 TL each. While drinks are free in many 5-star hotels,

During our first visit, we had to sleep on a rusty and dirty surface due to the change of direction of our pillow at night, and despite reporting the situation in the lobby, no response was received. The photo of the relevant pillow is attached. During our last stay, as soon as we checked in late, we encountered unacceptable cleaning deficiencies such as sticky marks in the room, dried urine marks in the toilet and used cigarette butts in the shower. Although these issues were reported to you, only temporary and inadequate cleaning was provided and the problems were not completely resolved. As a result, my girlfriend avoided using the toilet, it was not possible to move comfortably in the room without shoes and we could not benefit from your shower. (The butt was not taken despite the cleaning lady taking a photo of it) Considering that we stayed in a good room in a 5-star hotel, we cannot accept this decrease in standards. Accordingly, I request a refund for our accommodation.

The location is a bit isolated. Not much dining options. Will have to use taxi to go out anywhere.

Beautiful hotel, gorgeous rooms with stunning views and absolutely fabulous staff and guest relations. We will absolutely be staying here on our next trip to Turkey!

Çok memnun kaldım, özellikle resepsiyondaki ceren hanımın ilgi alakası çok iyiydi. konaklama sonrası deneyimlerimi soran sertaç beyin kibarlığı içinde ayrıca teşekkür ederim.

Easy check in and check out

Oda temizliği genel olarak güzeldi manzara güzeldi kahvaltı tatmin ediciydi biz çift olarak ziyaretimizden memnun kaldık. Teşekkür ederiz

Öncelikle şunu demek istiyorum ki başlangıçta çok da iyi başlamamış olan resepsiyondaki kalışımız daha sonra ipek hanımın sayesindedeki kendisi misafir ilişkilerinde çalışıyor gayet güzel geçti. Aynı zamanda 24. kattaki Yağmur Hanım bizlere gayet güzel ilgi gösterdi. Aynı zamanda birinci kattaki tüm kat görevlilerine temizlikte gösterdikleri ilgi ve emekten dolayı çok teşekkür ederiz

Everything was perfect. Staff were so kind and helpful

You feel the value of money, starting from luxury style, staff communication, service they offer, a lot facilities, dining areas, all was amazing

Great hotel in a nice quiet area but easy access to different areas of Istanbul. Confortable room, very comfy bed and the view was brilliant. Loved the sofa bext to the vig windows to sit and enjoy the Bosohorus view

المنظر من داخل الغرفه لطيف جدا على البحر. يسرح الصدر المكان نظيف لكن الاثاث مستهلك. الكادر متواضع في التعامل

The hotel has a bad smell, the staff is uncooperative, and room services are very slow.

it was good and comfortable

The hotel is on the older side. I had a problem with my curtain. It did not close. Even after the staff came to fix it I have a problem with it. Besides that the view is nice.

Not bad

Je vous conseil vraiment pas cet hôtel si vous ne voulez pas être arnaqué. On ne voulait pas me rendre ma caution car soit disant au début c’était parce que je n’avais pas réglé mes nuits d’hôtels alors que vous payez à l’arrivé puis on me demande le reçu de la caution pour le remboursement alors qu’ils ont tous dans les reçus informatiques. Si je n’avais pas quelqu’un qui parlait turc, je n’aurai jamais pu récupérer ma caution puis m’auront refacturer mes nuits. Je vais le faire remonter à la direction. Attention !

Girişte kapora istemek nedir kardeşim