Sorriso Hotel

Overall nice stay

The room is two small for 2 people

I booked this hotel thinking it is a 4 stars hotel, but it was not. The room was dusty, AC did not work, safe was broken, bathroom had mold in the shower and wash table. In addition, we were not informed of the construction that is being done outside the hotel. Therefore, we had to drag our bags, and no one helped us to take the bags upstairs. Guests were too noisy and no one asked me to respect others' requirement to have a peaceful breakfast. I decided to checkout two nights after (original booked for 4 nights) and sadly I forgot my Airpods Pro in the room. I called the hotel and I informed them that I forgot the airpods in the room and they should call me if they find it or not. That did not happen, The lady responded "ok ok" and hung up right away. This was the worst experience I had in istanbul and never again. Shame to call yourself 4 stars hotel.

The staff was very helpful, but the facility part like the sauna and jacuzzi has a misleading information, you have to booked and paid to use these facilities.

An excellent place to stay. Easy to reach all historic areas. The staff is professional, helpful and speaks English.

Very good and helpful the personal.

This hotel is one of the worst hotels I have ever seen in my life. We stayed there for one week me and my friends. My friend left her purse in the closet and went down to the breakfast for 20 minutes. They stole 4000 from her purse and left the Turkish money and the credit card and the passport which were there. We complained to the front desk and ask for the manager to speak to. For three days asking for the manager and never showed up. Bad attitudes and no respect to people at all.

The hotel staff are so rude. The food was dirty abs had insects and flies. Customer services is Zero, the cleaning staff stole 4000$ from my purse while I went down to take my breakfast. I asked for the manager for three days no manager came to file a complaint. English skills is zero. No way to communicate with anyone. Definitely NO

Nothing like on pictures. No pool no terrace very bed breakfast

Breakfast was not great, lift stopped working briefly, only one key card although we were two occupants in the room.

Staff very helpful Honest and. Adorable food was good just can't complain well done 😍

It's in a good area, has a swimming pool upside, good hotel in general

Easy placement , clean , nice staff and friendly , the mine rooms noisy ,,

It wasn’t a very pleasant stay especially after we moved in from a 5 stars hotel with all facilities. We won’t to be closer to downtown with easier access to local transportations and memorials. The hotel was over priced based on the location, I had no other choice but to stay. On the other hand staff was very nice and Curtis

Great hotel for the price you pay and great location, helpful having a great restaraunt attached. Only Downside rooms are crammed and breakfast selection is poor. But you get what you pay for worth staying in and recommend the hotel

The staff were not friendly or helpful at all and the cleanliness level was very poor.

It was a great stay . The staff was so friendly and helpful ful. The hotel was very comfortable. However, the area was very bad ! I don’t recommend anyone to stay in aksaray ! Because infront of the hotel someone stole the phone of my friend!

It was a nice comfortable stay, rooms a bit noisy.

Good nice hotel, familial one, friendly staff, good area

Good nice hotel, familial one, friendly staff, good area