Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Hotel is generally OK for a short stay. Restaurant and lounge empty in evening, which feels weird. Pool is very small so if there are a few screaming kids it is not very inviting. Breakfast is very good. Room clean and has enough amenities, but no decent coffee (just necasfe instant)

I wouldn't recommend the hotel as it is pretty dated and doesnt have great air circulation.

Nothing

I would definitely recommend staying at this hotel. It is quiet at night but close to the station and across to the marina.

During our stay, the AC didn't work. We got it fixed but it still didn't work! That was unacceptable in the Dubai heat, not something you would expect from a 5 star hotel! Our "king" bed was 2 twin beds combined which completely threw me off. Not just the bedframes, but the mattresses too were 2 twin ones. Thus, feeling like 2 completely separate beds joined together!

The check in was at 2 pm and u reached at 2:45 pm but was made to wait till 3:15 before I got the room. This is a VIP property but no room upgrade was offered. The kids stayed back one of the evenings and when they ordered food, the hotel staff refused to tab it on the room. We ate at the hotel a few times and they made us pay every time instead of putting on the room and clearing the bill on check out. Very poor experience.

Its a good hotel but the staff need alot of training especially in the area of how they can be demanding about paying for things that you have put against the room charges. I had on a few occasions been called by reception downatairs to come and settle a breakfast or meal bill Can you not wait till the guest is checking out to close this? one other really bad experience..got woken up at 2am in the night for a wrong in room dining delivery and they didnt wven apologise. please learn from other hotels nearby like Taj

good stay, clean and friendly staff.

WiFi needs improvement. I did not know any VIP access in this hotel.

This hotel was absolutely amazing. Everyone is so helpful and the breakfast was so delicious with many option to chose from.

Our stay was okay. Unfortunately our room looked extremely clean but really smelt of cigarettes from a previous guest. The location of the hotel was amazing in proximity to the tram and metro. The surround area was so quiet and nice for a walk. Staff for friendly. The gym was great feature. We were disappointed by the pool. The pictures make it look bigger than it is and work was being done at one end meaning the space for sunbeds was limited at the other end.

First time staying in this area, and it was a perfect location for what I needed. Staff were great and very helpful with anything I needed. Managed to check in early due to arriving early that day. This is right next to a Metro station so you can use this or the Tram to get into the Marina & JBR, or walk across the Bridge and into the Marina & JBR by foot. Was a short trip so didn’t get to use the facilities but will stay again as reasonably priced with great facilities and transport links.

Good hotel

Very convenient close to the subway

Great location for Marina, JBR beach and other attractions. Staff were helpful and hotel immaculate. Would visit again.

It wonderful hotel ,food was great the only thing that bother me was the light of the AC control.

I visit this hotel every time I'm in Dubai. It’s easy to get to JBR by taking the tram or by walking through the mall across the street and along the marina. If you prefer the train, the station is just a two-minute walk away then you can go to the Emirates Mall, Dubai Mall, Downtown, and other stations.

Hotel was near metro station so it was convenient as we took the metro from the airport to hotel. There's Starbucks in the lobby. Hotel breakfast was good with many choices. There's also some eateries near the hotel within walking distance.

When we arrived the hotel in early morning. Front desk male staff tried his best to get a room for us. The price to upgrade to an apartment was reasonable. We could take a rest in the room after the long flight. The house keeping staff gave us a comfortable environment for us to sleep. Moreover, the breakfast was very good and delicious. We highly recommend.

My recent stay at the Pullman Hotel in Jumeirah Lake Towers, Dubai, was a nightmare. For six days, the washroom in my room was constantly clogged, unusable forcing me to take my kids to an adjacent building to use the facilities. Daily calls to maintenance, with plumbers visiting three times a day, did not resolve the issue, causing significant inconvenience and disrupting our trip. The check-in process was equally terrible. I was met with an unwelcoming attitude and initially given the wrong room, only corrected after I posted a Google review. Despite arriving a day late due to flight interruptions, the hotel refused to adjust my dates, and the receptionist struggled to find a room, finally assigning me a room with only one bed, contrary to my booking. I made a huge mistake booking this hotel. We booked 5 rooms in this hotel for our annual family vacation. Once they have your money they dont care. I paid $250/room per night, totaling almost $1600/room for six nights , for a substandard experience. I strongly advise against booking this hotel. There are many better options available, as this hotel lacks basic customer service and is not worth the high cost. They dont offer fair compensation for the inconvenience cause by their negligence and poor upper management.