Candlewood Suites DFW WEST - HURST by IHG

It was spacious and comfortable.

Wonderful hotel in walking distance from TCC.

Great room, comfortable bed, and very clean.

Very nice staff close to shopping restaurants etc

Hotel and property well kept, staff very friendly, location was excellent for my needs.

I had to wait 10 minutes until someone showed up to check us in, otherwise it was a nice stay.

I stayed here in 2024 with no issue but my last stay in June 2025 was one of my worse experiences. Room 417 is infested with bedbugs and spiders. I had several bites, so bad I woke up at 3am with a severe allergic reaction (swollen tongue, red all over and trouble breathing). Had to use and epi-pen so I did not die and was transported to the emergency room. I had bites on my legs, arms, right hand and a large spider bite behind my left ear. I have never had an issue before and have travelled worldwide. I average 50+ nights a year in hotels for my business travels. Thankfully I was okay but I haven’t received my bill for medical services. I think that was my last stay ever at an IHG property. I would stay clear of this property. On the positive side the onsite staff and management was very friendly and concerned about the situation. Corporate replied with some generic “stay with us again” email when I messaged them about my experience.

The stay was okay. We had a suite and is comfortable. Goods things: the room, its pleasant with a kitchenette and full size fridge that made ice. Cleanness: it could have been better. They is noone serving the room unless your staying more than seven days. There is no complimentary breakfast but because ofcthe style of the room I would stay again so over all its worth your money to stay at this hotel.

They didn’t have clean towels when I asked for more, when I got there I paid for the all days I reserved plus the deposit that is normal in any hotel but before I left they charge me more money. I gave two stars because the place was clean and is new.

Clean. Good location. Quiet. Great staff.

Decent place. Plenty of parking. Good service. Room had a funny smell.

Used to stay at this hotel once a month and with the people they are allowing to stay there now will never stay there again. Place is a mess people outside doing drugs. Beer cans and bottles everywhere. Felt so unsafe.

clean , nice staff.

Staff is awesome, very friendly. Door lock to laundry has not been opening with our room keys for 2 months or more and still not fixed, so we have to bug front desk staff to open it for us. Staff is very willing to do it, which is nice.

No staff there to check us in. Multiple families were also waiting when we arrived. We had to leave and find a different hotel and it ended up costing more and further from where we needed to be.

Clean, friendly service.

The hotel was good and the service was the same. My only complaint was that when we checked in on our first night the were some sketchy people there that were obviously intoxicated and wreaked like Marijuana, these same people had the police there the following morning it appeared that those same people were being arrested. It constantly smelled like marijuana inside and outside the hotel for the 7 days that we were there as if every person they rented rooms to came there to get high. It left the place stinky and the people staying there made it feel unsafe for my family

Nice comfortable stay

Great place for families

First they told us they only clean every 7 days. So we had to get new towels due to being there more than 1 day. As soon as we got to our room our door was opened by maintenance who claimed he was changing a battery. The front desk just said.. nobody would be in the room. Then no knock before entry. Nothing. Will not stay here again.