Comfort Suites DFW North/Grapevine

Everything was great. our room was huge and very comfortable

Very musty smelling. Manager did give us a new room. No hot tub as advertised. Pictures look nicer than actual room. Would not stay there again

I'm still let down by the management / ownership of this particular property. I booked this hotel based on amenities mentioned on Expedia 3 weeks prior to my arrival for what included with the stay on Expedia … "shuttle service to the Gaylord Texan & back and surrounding areas within a 5 mile distance". You've made updates to expedia NOW, but when I booked my reservations it was advertised and upon arrival it was stil advertised on Expedia that your property offered complimentary shuttle service to these certain locations. When I arrived and asked for the shuttle, you deny the service! Then after I bring it to your attention, you remove it from Expedia... It was and is the entire reason I selected your property. I could have and would have Chosen to Stay at the HAMPTON INN Property directly next door & only 20 STEPS for only a few dollars more, a clearly superior property and experience which includes the complemetary shuttle services aforementioned included in their nitely rates. If you’re gonna NOT accept or change YOUR OWN policies then you’ve got to change it everywhere you advertise and accept responsibility for what you've advertised when it is asked for for those folks that based thier decision to select your property ask for it at their stay! IT IS the DEFINITION OF INTEGRITY Not cool & disrespectful to deny people what they thought they bought based upon your own advertisments. Say what you will do, then do what you say! Nope, Not coming back-INTEGRITY MATTERS

Some minor inconveniences, like a broken shower rod, missing coffee on days housekeeping didn’t do the room, but decent breakfast and nice to have a little fitness room and pool.

We have stayed here multiple times over the past couple of years and have always enjoyed our stay. The staff is very accommodating when we ask to stay in our "usual" room 116.

We had to switch rooms because the door frame was broken on our room…. The room we switched to was OK but asked her was not very clean. Cheap hotel… Got the job done as we just needed a place to sleep.

Love the front desk friendliness

Really appreciated the early check-in and amazing hospitality!

The bath tub is enormous!

Nice room for price point. Convenient to DFW and Bass Pro Shop. Nice breakfast and great coffee. Place was clean. Couple of lights out in room and carpet a little worn and stained but clean. Love the big tub and shower and great water pressure and temp.

For what it is it’s a decent hotel. We were in town for a sports tournament so didn’t spend much time there. It was clean and comfortable - just what we needed.

It was very friendly environment

Good location near the airport, mall & restaurants. Spacious room & bathroom.

Great size room and clean.

Pool was a letdown, it was only cleaned of all the trash the day before we left.

A very nice hotel for getting some rest.

As a family when we travel, we always stay at this hotel. They recently did an upgrade/renovation and is wonderful. It is quite and safe location. Very closed by the Grapevine Outlet and other shopping areas. Room was very clean and comfortable bed. I will always go to this hotel we love it.

Room had a weird smell. Bathroom shower curtain rod was falling off the wall so could not shut the shower curtains. Rust around the tub, furniture was old.

It was good

coffee on wall in room. phone didnt work. fridge didn't work. Told front desk he kept saying it takes time. gave it a long time. He came up and checked it and said he would tell maintenance in the morning I explained we had just bought alot of cold groceries that would ruin. But nothing was done! We paid too much for all our food to ruin! He first said all rooms were full but then said if a reservation didn't show we could have their fridge. Why couldn't he switch them? Why do they get a working one and we don't when we have kids alot of food and we're here first? It's just not ok and I do not feel that we were treated like valued customers. Our cold food totalled $62!.we leave tomorrow and we needed that food for our kids to be able to have food for our long trip tomorrow! Now they have nothing and we have to put out even more money! I'm extremely upset about it! And even if management were to offer us a deduction on the room, which we expect at this point, it will take several days to reappear on our card! This is just NOT ok!