Comfort Suites Northwest - Cy - Fair

The room was very clean and nice for the affordable price. The breakfast and breakfast area was very nice as well. The only downfall was no pool, which I should have paid better attention to when booking online. We only were in the area for one night though, so overall it wasn’t a big deal.

Parking

The staff were great - all friendly and helpful. Our room was musty and running the air did not help. The carpet was stained, a light was out in the bathroom, but the beds were FANTASTIC! I suggest imposing the “No shirt, No shoes, No service” rule as there was a guest who walked about And ate breakfast barefoot. Ick!

Great location and good property

My room was clean, but I wouldn’t choose to stay there again. There was a hole in the wall by the door, and I noticed three small roaches in the bathroom. On a positive note, the breakfast was quite good, and the staff was helpful and accommodating. Although the hotel seems a bit dated, the room rate was reasonable overall.

Great stay!

Our bathroom didn’t flush they sent house keeping and they

Very clean

Stayed here regularly but the quality of the stay is changing. The check in clerk is friendly and she has been there for the last 3 stays. This visit the room seem to not be as clean. Meaning some small items like tags around the room. And there was mold on the head of the sink faucet, I only check because black debris keep falling in the sink. I used bottle water i brought to brush my teeth. The tub was ok, but not sure if I'll be back. The elevator had issues for 2 days and had to take the stairs down but was fine going up. Breakfast was decent. My pictures won't load but are on google.

The elevator doesn’t work so if you need a bottom floor it’s impossible to get one. Overall it’s a nice hotel, very clean, and great staff. They should tell you the elevator is out of service because this was a major inconvenience for my mother with her bad knees.

Awesome

Elevator was not working. No front desk worker in the morning

I hate to complain or write a bad review. I booked 2 nights. Didnt sleep well and woke up in pain. Took a shower to work the kinks out and there was a hairball on the inside curtain. Fast forward i spoke to the front desk to see if I could cancel the 2nd night. I was refered to the 3rd party i booked thru, so i chatted with Hotels.com. Rep was nice and called the manager of the hotel who said no refund. The front desk told me they would clean the bathrrom very well. We left in the morning for the day. The couch and ottoman were very worn out and looked like it should be set out on the curb. The elevator was broken and the ice machine didnt work. The breakfast was meh. My husband and i stayed the second night since we were out late, and we slept in the other bed. That one was so bad, my husband and i had to go get massages when we got home. Before heading out i took a shower and the hairball was still there!

Things was broken elevator, ice machine, back door

The elevator was broken upon arrival, but we were not offered a room on a lower floor. Instead, we had to haul four suitcases up four flights of stairs.

Clean and quiet

My room was on the third floor and the elevator was not working 😡

Overall stay was good. Room did have a weird smell and the towels had a odor as if left wet too long. Breakfast options were good for my needs.

Room suited our needs. Staff friendly.

checking was the worst they have a stupid policy no one checks in before 3 pm so u have 20 people at the lobby waiting till 3pm