Country Inn & Suites by Radisson, Rochester, MN

First they gave us the key to someone else's room. The beds were hard as a rock. You only get two towels in a double queen room that sleeps four. When I asked for extra towels the front desk gave me a hard time to get the towels. Overall it was a terrible experience.

Upon arrival, we noticed limited lighting in the lobby area. We have stayed at CIS for years and this was not like any place we have ever stayed. The staff wouldn’t look at us and that was weird. Got to our room, checked the bed for bugs and found dirty sheets, cigarette burns on a pillowcase and sheets that didn’t even fit the bed. The lampshade was stained, the carpet was dirty and the entire room smelled foul. We immediately left and found another hotel.

By far the worst hotel I’ve ever stayed at. Both beds had stain on the bedding, ripped curtains, dirty shower pool closed

The room was disgusting and the doors didnt work. No usb plugs for modern devices

We were very frustrated to arrive and find out that the pool was closed for reservations. And since I booked online I couldn’t get out of the booking. There were very few choices in the vending machine. The ac unit didn’t work properly. Kept shutting off. The bathroom had a bug and black hair on the floor. The vent to the room was very dusty and to top it all of are lock on the door was broken and I feel like all someone would have to do to get in the room is throw their hip into it. But we were exhausted and had no other options. I would appreciate a refund even if its just points. Thanks

I rarely leave negative reviews, but my experience at this hotel was far from what was advertised. From the moment I arrived, the staff felt unfriendly and unhelpful. Any questions or concerns I brought up were met with short, dismissive answers, and I never felt genuinely welcomed. One of the main reasons I booked this hotel was because their website clearly listed a pool as one of the amenities. After checking in, I discovered there was no pool at all— closed for maintenance. That felt misleading and frustrating. The breakfast was also a big letdown. The items that were out did not seem fresh at all; some pastries were stale, and the fruit looked like it had been sitting out for days. It definitely wasn’t the “fresh breakfast” they claimed online. Overall, between the poor customer service, misleading amenities, and subpar breakfast, I would not recommend staying here. There are plenty of other options nearby that actually deliver on what they promise.

I specifically chose this hotel because it advertised a pool. My daughter was having surgery the next day & wouldn't be able to swim for up to 6 weeks. I wanted her to be able to enjoy a pool right before surgery. Does a pool really count when there's not water in it??? And when I complained, the front desk had nothing to say. Extremely disappointing and sad. And the eggs on the breakfast buffet looked disgusting.

The room was clean and looked like it was recently updated. Six pillows!

The hotel was nice and clean, breakfast was good. Downside was the pool was shut down due to a health and safety violation, but the hotel was still advertised as having a pool.

No one to meet you at the desk, NO pool ( it was empty) lock on door was falling off, room didnt feel clean and it had a bad smell. Very poor management.

Staff was great. Property and room were ok for a night and the price was good.

I had a roof over my head. No consideration for the state of patients or medical or lack of amenities and no smiles.

The bed sheets and cover were

Worst customer service wver! Called the hotel the day before while on chat with expedia requesting permission to cancel the reservation. Jeff Garza from the hotel said no they cannot cancel. We show up today at the hotel and Jeff Garza says the resevation was cancelked but refuses to give us a cancellation confirmation. It is a pay at the hotel reservation and i fully expect they are going to try to bill my credit card

It is pretty run down. Beds well used. Just barely minimal for one night. Paid for a cold bottle of water and it was very hot, not just warm.

Good: bed was comfortable and room was quiet. Bad:water and ice tasted terrible No staff at front desk. Had to call them. Strong curry Oder, tattered and worn. Breakfast was marginal. The price was good, but I would not stay here again.

Nice flowers out front. Room was nice, clean, fairly updated. On the down side: showed up and found that the pool was closed. The hallway carpet is pretty worn and stained. And the tv satellite probably needs service or adjusting, since several times it was very broken up or choppy.

Pleasant staff, easy to park

This property definitely needs to be cleaner and modernized. The bathrooms are not clean, the showers are not clean and the shower curtains are filthy. Just a one star is all about one can muster.

First room had blood spots on the sheets, immediately got another room. Bed was very uncomfortable and was short on pillows, which were hard to sleep on. 5 nights and they only changed towels once, not touching the bed at all.