Embassy Suites by Hilton Los Angeles Downey

Roaches and the front desk couldn’t care less this hotel has fallen far from the high graces it use to be at and I have stayed here multiple occasions and this time it might be my last

Stayed at this hotel many of times this time was different. The wifi didn't work with the information they gave us. Second there was no ironing board. Third bathtub spicket leaked really bad for the shower so not a lot of pressure going to shower head only into tub. If your going to stay at a decent place you'd expect things to be in order. Let the front desk know everything was the same except wifi no ironing board and bad spicket in the tub. Stay there multiple times this was a disappointment and bad customer service. Never a follow up form front desk to see if things were better.

Clean

Bad experience from the get go, I tried to check in on my stay which I've booked about 2 hours prior, and got their and wasn't able to pull up, after 30 minutes Expedia called them to advise that they had the reservation was good and is Valid, so they had to resend to the Hotel. Something was wrong with their system, as another customer was going through the same issue but with another 3rd party booking. There were several kids looks to be a birthday party coming in out of the pool with no keycards, loud and Ghetto, I had to leave with my niece and nephews to go back to the room. The bathroom, had rotten moldings, bathorrom is smaller then normal Hotels. I've been to Motels with bigger bathrooms. I went to check out the next day, and asked for a printed receipt, and the guy said just drop the key and i should get a receipt by 8am. It is now 3:12 as I write this message . smh

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NA

Perfect for a family of 5, very spacious.

Our stay was great! Loved this hotel. Only downfall would be the shower had a strong stench and AC wasn’t that great

Location

We checked in Saturday afternoon and check out that following Tuesday. Not once did we have our room cleaned. Carpet was full of crumbs upon arrival. The pull out bed in the living room had dirty sheets. I had to call front desk after arriving at 10pm to my room on Monday to get clean towels. Elevator had only one working on our side of the building and multiple times took us a good 10 min to get a ride down which many times we used the stairs because we knew it would be redundant to continue waiting.

The breakfast was amazing

They kept taking money out of my account after paying my room. Had to call bank the cancel my debit card which I needed for vacation

So pretty and I love my stay

The hotel had water damage on ceilings. The room also contained mildew on curtains as well as the interior bathroom. Paint was coming off in living space (where bed were due to water damage). During our visit we had to check out early due to noise of rioting in the area. Over all service was great but conditions of room could have been better for the price.

From checking in i was greeted by the receptionist very nice game me 2 vouchers to have a couple of drinks then next morning complimentary buffet make your own omelet bar it was sooo bomb!

Stay was comfortable, rooms could use better lighting. Front desk staff was nice and check in was fast. However, breakfast staff was quite rude, limited seating at peak time because they had just “painted tables” and had the area closed off.

Nice hotel

Excellent trip.

N/A

Slow check in. No towels for 3 people in the room. No shower curtain. But room was spacious and clean. Breakfast was included but it was terrible.