Extended Stay America Select Suites - Charleston - North Charleston - I-526

Not a thing

The in room stove didn’t work, nor did the plumbing. There was also roaches. The microwave looked like I’d need a tetanus shot if I used it.

I don’t think the room had been cleaned, the floor was dirty and sticky, There was no shower curtain, the bed was not comfortable, the ac was really loud no workers were at front desk after 6 pm there was garbage everywhere outside piled on side walk, super loud and fighting in hallways on my floor, no bfast or even a coffee machine in room elevator was broken and water puddles in hall and stairwell. No ice machine that I could find but couldn’t ask anyone. gross.

The floor was not mopped well and the TV did not work. This hotel does not provide shampoo or conditioner. Be prepared, bring entertainment and don't forget sandals if you would like to stay here.

Roach infestation of kitchen area. Terrible. No front desk after 10 pm could not refund me.

Picture on advertise hotels.com. We're not accurate. The room was dirty and had roaches. Infestation, only stayed twenty minutes and I leave and go back to my home destination because it was late

There were roaches in the room

The smell was terrible the room was very poor

Roaches. AC was off so room was hot a damp. Floor was super dirty—desperately needed to be vacuumed and mopped.

It had roaches and floor was nasty

Dirty property. Infested with cockroaches.

This is by far the worst hotel I’ve ever stayed in. From the service at check in to the state of the room I cannot recommend it less. ROACHES ON THE PILLOW

Bed was very comfortable

Elevators arent working. Outside doors are unlocked and can easily be accessed by anyone. Stairs is not gery well lit and dingy. Smoke abd loyd boise on the first floor and travels up to the 2nd floor. Room itself is durty, floor is sticky with gunk, dusty and moldy. It's very unsafe and unsanitary. Especially with kids.

Zero star. Worst lodging you'll ever visit. I got there later in the night. I noticed lots of cockroaches in the breakfast area. When I entered the room, there were at least 10 cockroaches on the floor and few on the bed. When I complained to the front desk and asked if I can get a room with no roaches, the clerk said that the entire hotel is infested. I was left with no choice but to walkout. There were hundreds outside too. I called their headquarters requesting a refund and I was told I should expect in 48 hours and never did. Do not stay here. Expedia shouldn't be listing this property. It's crazy it's listing it as 3 stars.

The receptionist was knowledgeable and very helpful. However, the facility was not clean. When i went to my room, the door was slightly ajar. Union inspection, it was revealed that the tub was dirty, the walls were thin, and i could hear ever foot step all night. The next morning, observed a roach

There are roaches every where.

I would like to refund my money when I got there late couldn’t check in there system said I wasn’t booked we end up had book a different hotel . Please inform our refund from the reservation

After a late night arrival in Charleston (11:40 PM), we arrived at the hotel after midnight. We were let into the building by a resident--the office was closed. We used the phone provided to contact the staff, and Veronica finally came down, She said we did NOT have a reservation, and after I produced the paperwork, she checked again, and told us again we did not have a reservation. When asked for an available room, we were told there were no rooms available. We went to our car, and drove to several other hotels looking for a room after 1:00 AM. After being told they were all full, I attempted to call hotels.com's customer service line UNSUCCESSFULLY, and finally reached out on the app. After an hour dealing with Khansem, who was very friendly, we were told Extended Stay said we arrived too late (5:30 am is the latest time IN THEIR EMAIL). I could call back @ 9:00 that day to hotels.com customer service number and they would try and get a refund for the PREPAID reservation. I said I would dispute with AMEX, which I did. We ended up sleeping in the car after an all-day flight the night before...VERY POOR CUSTOMER SERVICE! We were told they did not have a reservation--Hotels.com was told they cancelled it after we arrived too late (12:50 AM) We had already paid for the reservation, so, if we had one, they had no right to cancel it. And there were no rooms left at the inn...I think I had the before somewhere else...

My room wasn’t cleaned when I arrived. There was used soap on the sink and no staff to report my problems. The window was closed and no answer at the front desk