Extended Stay America Suites Kansas City Overland Park Quivi

Very sterile looking rooms. Shower curtain had mold. Halls smelled bad. Not a comfortable room.

I had 2 rooms reserved and when I arrived I was told that only 1 room was ready. the clerk explained the second room had been damaged and they were cleaning another for me. 45 minutes later I finally got the room.

The hallways and room smelled terrible! The room was very dirty

The property cancelled my first 2 nights there because they could not get their maid servoce to show up and clean my room. I was traveling for work amd flew that entire morning amd afternoon, then had to pickup a rental car and drove the entire day working having to visit over 20 addresses and got to the property exhausted and ready to get a shower and sleep and they had no room even cleaned for me! Expedia was a compmete rip-off also and tried double charging me for the room after it was already paid for in full then tried to act like it was not them wanting another $450 after already paying $450 for the stay!!!! Do NOT EVER book with Expedia! They are frauding their customers and thought because I requested a disability room for the walk-in shower that I was elderly or disabled and that they were going to rip me off money! Little did they know I work for the federal government and recorded the entore phone call of them scamming me when I called to get an updated receipt for this stay and they demanded close to $500 more dollars after I already had confirmation the room was paid for in full and nothing else was owed on it! The Expedia manager laughed when I told him they thought they were smart pretending that scammers were the ones talking to me when I have the records that show it was Expedia’s phone number and they falsely charged me $400 for cancelling the room because I would not pay them another $450 for it!

We had issues with our room keys and Yumeka was very helpful and got it fixed quickly so we could get back to relaxing. Thank you for your help and see you next time.

It wasn’t the best and wasn’t the worst. I definitely thought it would be better knowing that it was Overland Park but it wasn’t. Room was just ok cleaned, toiletries were sparse, breakfast was literally coffee and muffins, granola, and granola bars.

I reserved & paid for a room with a king size bed. The only room available had queen size bed. No redeuction in cost could be had. Felt like a bait & switch.

Awful service! We got the broken room - broken computer desk. Sleeper sofa’s mattress smells so awful and very dirty! I requested to clean the room and get clean towels and bed sets. They never show up to give us clean towels or bed sets. They never show up to clean the room. We paid $400 for three nights in a dirty room. Awful service! Room #250.

Staff were friendly and professional. The location was walkable to stores and transportation.

too many mistakes were made on my reservation i did not have a bedroon, then when i got. abedroom it was dirty and i hve to go to another one. The whole thing took 45 min

Generally adequate and well kept. Noisy at night however. The breakfast is virtually nonexistent.

The A/C unit didn’t work the staff installed two different units then transferred us to another room. Room was bigger but had king size bed instead of two queens. Reason for stay son doing chemo treatments so really wanted separate beds and no carpet floors.

Very good place to stay

It’s an older property but did its job.

It was a cheap room and the location reflected the rare.

I never checked in. I waited at the front desk for an hour. Called hotel the phone just rang over and over. Contacted the after hours number spoke to serveral people to be told there was nothing they could do. Several guests tried to help me.I was provided a compliance number. I will be contacting them as the hotel is trying to charge me.

I still got charged even though the front desk turned us away and said we got double booked so I need a refund or someone to issue me a free room

I didn’t stay. The hotel was so subpar I asked for a refund and booked somewhere else. I do want to say that the staff was super nice and accommodating.

Good customer service thanks to Holly at the front desk.

Rude unprofessional staff and a tiny TV.