Extended Stay America Suites Portland Scarborough

What a great spot!! Staff were super nice from check in to check out! Place was clean & quiet, room spacious with comfy bed. Great area for pets! Highly recommend & will stay there again!!!

Sticky carpet. No body lotion.

Not much to like. Arrived and checked in, went to room and dropped off luggage and other items, went shopping, returned to find that both our key cards did not work, went to front desk and they stated that we were never put in the system as having the room and they had given it to someone else because the room was available!! Turns out the other guests entered are room while we were gone and then reported the room was occupied when they went in. They were not impressed and left the hotel. When we were told of the situation we did not feel comfortable staying for fear that someone else would walk in our room for the same reason. This was a huge error!! We left the facility and I am waiting to get a refund but not sure it will happen. Steer clear of this hotel, it is soooo sketchy.

We stayed at this hotel because it was cost effective $248 a night. I wasn’t expecting bells and whistles, but the door you had to yank open to start with and then you had to push it shut to make sure it closed all the way. Next, the kitchen was big, but the light was “burnt” out with a strange red glow. The bathroom sink hadn’t been cleaned, which was the least of my concerns, and there wasn’t a drain pug in the shower/tub. I’ve never seen that before. A fly flew out of it. In the bedroom, there was a wet spot on the floor which I stepped in. I placed napkins over it. There was also a dead fly on the window sill. Finally, the sheets did not feel or look newly cleaned. I always check the mattress for bugs or any signs of uncleanliness, and there was clearly a cigarette burn in the mattress (it was a nonsmoking room). Again, I wasn’t expecting the a Ritz Carlton because it needed to be budget friendly. The next closest hotels were $369 and up per night. I grew up in Maine so I know they cater to tourists and the summer rates are expensive, but this room was simply not clean.

It was very outdated. Floors were stained and sticky.

Dirty

The staff is so incredibly nice and accommodating. Everyone working there from the front desk ladies to the house keeping crew were so friendly and kind. Our room was spacious and clean and quiet. The grounds around the hotel are beautiful. We had a lovely stay. I will definitely book this hotel again.

It's a nice area everything close by food etc. The only thing that was a little inconvenient was on my entire life i ha e stayed in hotels in many places but never NO ICE MACHINES !! EVEN JUST ONE ON THE LONBH AREA

We were looking for something cheaper than being downtown. We got it but also got what we paid for. It has not been kept up super great. The grab and go breakfast was fruit bars and sugary muffins. The staff was kind and helpful. The room smelled of stale cigarettes and I had to ask for a coffee maker.

Maintenance holes in bathroom walls. Shower knob came right off shower head to low

Was very nice and the staff was nice

Wished we could have got housekeeping during our stay.

My fiancé and I stayed here as we were visiting family in the Portland area. This place is not great. The tv did not work, the bed was very uneven it felt like someone had laid on on side for a long time. The air conditioning smelled dusty, and the toilet did not flush. It’s definitely in your budget if that’s what you’re going for but don’t expect anything good. We stayed in room 124 for reference

They were very accommodating and professional but there was food pieces in the hallway for days. :/

The room itself was super clean and a decent size. Lobby and hallways had a bad dog smell. All staff was super nice although it took a while to get help every time I went to the desk

Terrible experience, my vacation ruined, water dripping from bath ceiling at night, bathroom floor flooded with dirty water from top of it. No room service, they tried to provide other room but that was so dirt and smells like anything could not take breadth, only thing they told they can refund and stay free, family needed to move to another hotel

It was a great room. Much better than when we stayed in march.

It was a good place to stay for one night. I had a problem with the shower as the water never got warm.

The hotel stunk, the wifi keep cutting out. They only had snacks and coffee for breakfast. i stayed 3 days and not once did I get room service.

The elevator had garbage in it for a full 24hrs along with some liquid substance all throughly the lobby leading outside that also wasn't cleaned for a full 24hrs.