Fairfield Inn by Marriott Mission Viejo / Orange County

Staff are fine. Cleaning for rooms are great . The entire hotel is under construction on the outside. Overpriced. Pool out of commission. Painters painted near room without warning. It will be a beautiful hotel in a few months. Breakfast was same every day. Nice staff but disappointed.

The property had scaffolding all over the building and was going through construction.

The only reason I gave the are around a 3 is because it’s under construction

The room is very clean and nice. Breakfast was also very good. The hotel is just a bit awkward with no sidewalk out of it, and the cleaning/washer area for the hotel staff being right next to elevators. The staff that attended me was in training so it took awhile to check in and that is okay but then they took over a week to initiate my security deposit return, so that wasn’t great.

Our stay was awful! NEVER accept room 224! It is next to the elevator shafts which make noise almost all night, it is next door to the housekeeping storage closet which is used by the staff starting very early and they door is constantly being opened and closed and if they drop anything on the non-carpeted floor, it echoes into room 224. Then, the hotel was renovating outside by the pool and room 224 is right above the pool and in our case, the construction crews started at 7am breaking forms loose from the concrete poured the previous day - heck, they might as well have been right in our room! The staff was apologetic, but excused themselves from daring to make any reasonable recompense. I will never stay here again and my opinion of Marriott properties is beginning to dwindle with each passing day that I don't hear a response from the general property's general manager - who seems to care less than does his staff.

Great stay!

Very nice and clean.

The AC was loud with a ramping up noise like a jet plane and then suddenly it would make a loud clicking off noise then start all over. I finally had to turn it off and was sweating the rest of the night. There was no warm water or pressure in the morning

The pool and spa were broken and under construction didint find out until we got there. The room was fine but useually they go and clean the room while your there and they didint

When I booked the hotel, the hotel staff confirmed that the pool and hot tub would be functioning. I have four teenagers that I brought with me and we desperately needed the pool to cool off. That was the reason I booked this hotel was because they had a pool at a good price. When we got to the hotel, the pool and hot tub were completely torn apart and inaccessible and not available for use. Second, our bathroom only came with two bath towels. I asked the housekeeping staff for two more, and the man told me “I’m really busy I don’t have time.“ I sent one of my kids down to the front desk to retrieve two more towels because there were five of us in total. Our room did not get cleaned by housekeeping at all. Our trash cans had to be put in the hallway to be emptied because housekeeping would not come clean our room while we were gone during the day. We basically were the housekeeping for ourselves and while we don’t mind this, it was excessive and we did not get what we paid for. We needed a couple more pillows because the pillows are very flat and a couple of my kids easily wake up with headaches if they don’t have thick enough pillows. One of the housekeeping staff that I approached in the hallway told me that the hotel had ran out of pillows. So my kids had to fold their pillows in half to sleep on. The breakfast bar was fantastic. The waffle maker makes some of the best miniature Belgian waffles I’ve ever had. The reason I would never recommend this hotel to anyone is

The beds were amazing and super comfortable

We had an enjoyable stay, but they do not service the room. We had to ask for TP and clean towels.

n/a

Perfect,clean

good stay

Comfortable rooms and breakfast - friendly staff.

Had an amazing stay! Only thing is the TV didn’t work at all lol but no biggie! Thanks!

Everything was perfect, checking personal very friendly, room was extremely clean and breakfast was very good

everything good but the pool and hot tub not working

Very clean and updated room. Excellent service. Only complaint ...... we had a lot of freeway noise and difficulty sleeping at night. The Inn is next to interstate 5 and our room faced the freeway.