Four Points By Sheraton At Phoenix Mesa Gateway Airport

Great short stay. Was clean and had friendly service!

Location

Front desk staff did a lot of staring almost like we weren’t supposed to be there. It was the hottest temperatures and no complementary water available- unlike the day we arrived. Housekeeping staff was amazing and friendly.

Loved this hotel. After a week of traveling this place was a nice treat! Great pool, the most comfortable beds, clean, nice work out room, hotel bar was great for a glass of wine to end the night. Would definitely recommend to a friend and will stay here again if in the area.

Very convenient, brand new, parking available

It was just kind of ok. Wifi was spotty. I mentioned this to them and they are looking at a new provider. I think the biggest problem is that the staff is friendly on the surface, but not really that great. It isn't that they are bad, but they just aren't that engaged. Totally different from the hotel we stayed at prior to staying here. My wife felt that the staff seemed slightly put out when asked a question.

Staff was amazing at the front desk, room is extremely clean and very well prepared, bartender was exceptional! Give them all a raise!

We couldn’t figure out how to work the blinds

The hotel was very nice! The staff was very friendly and accommodating. The restaurant food was really good. We were there as our AC went out and it was a nice home away from home. Pool was nice too.

Had a very nice stay at the Sheraton - loved the bar and restaurant

My stay was great and was 3ven able to do extended parking to get dropped off at airport for my trip.

Fantastic service at check-in! Great experience!

Very out dated not clean

The place was clean, easy to check in and out. The receptionists were very nice and friendly. I left my Apple pencil on the bed in our room, and they were able to find it. The staff was prompt in calling me back to say they had seen my Apple pencil.

It was very clean and relaxing. Mr Tom the server was very polite and kisses to the kitchen cook because the food was awesome.

New facility, VERY CLEAN AND INVITING. Quick checkin/checkout, professional and friendly staff. Highly recommend this facility.

With an early flight Four Points more than filled the bill. Check in was smooth, the room super comfortable with everything one needs when traveling, loved the bed which we would have liked to spend more time in and the shuttle was there when we needed it and it was just a few minutes to the airport. Highly recommend.

I stayed at the Four Points by Sheraton for just a few hours, checking in around midnight for a meeting the following morning. Despite the short stay, everything about the experience was exceptional — from the cleanliness of the room to the professionalism of the front desk staff. The property felt secure, well-kept, and welcoming even at such a late hour. The only reason I’m leaving a 4-star review instead of 5 is due to the room assignment. My company had booked a King-size room, but upon check-in, I requested a handicap-accessible room due to a foot injury sustained while traveling. The staff kindly accommodated my request which I appreciated but I was placed in a room with two full-size beds instead of the King I had originally reserved. While I understand the limitations of room availability, I would’ve appreciated being informed at the desk: something like, “We do have an accessible room, but it’s not available in a King bed would that be acceptable?” That transparency would’ve allowed me to make the choice myself instead of walking into the room and being surprised. Still, the overall service and quality of the hotel were top-tier, and I’d absolutely stay here again — just with clearer communication next time

Hotel was great! Quiet, excellent pool area and outdoor patio. The staff was awesome, very helpful and courteous. Hotel shuttle service was on the ball.

When I walked into the bathroom and flipped on the light there was black hair on the bathroom floor - this is/was my only complaint about the room and the facility in general but it is major - I hadn't even brought my bags in from the hall, I was exhausted, and the bathroom wasn't clean