Hampton Inn and Suites Palm Desert

Rooms were clean and staff was amazing. Nice breakfast and access to snacks & coffee/tea 24 hours.

The property is noce and smells clean as soon as you walk in. Continental breakfast was well stocked. However, the best part of our stay was Stephanie at the front desk. One thing that is not too common these days is good customer service from the younger staff anywhere. They lack communication skills. Not Stephanie. She was so pleasant and professional throughout our stay. I was in the lobby a few times and she was like that with everyone. It was so great to see.

I like the rooms, very clean and the bathroom well equipped.

The room was clean, the staff were friendly. They had a nice gym.

Nice some issues with air conditioning

We had a very comfortable room and a very clean pool. Breakfast was very good and all the employees were very nice and friendly.

Very nice room and very clean. Comfortable bed and great tv!

They should not put guests in Room 216 where we stayed. All night long, you can hear the sliding glass double doors at the entry way open and close. Couldn't sleep!

Booked a Studio suite in advance, advertised with two queens and a sofa bed. We knew we were arriving late at the hotel (near midnight), so we called in advance to request linens, pillow and blankets for the bed having had issues with this at other hotels. We were told it should be in the room, but if not to just call down to the front desk when we arrived. We check in, go to the room and, lo an behold, no sofa bed. I call down to the front desk and am told that since it was booked on a third party site I get what I get, nothing she can do because she is the only one working and can't leave her post at the front desk. I ask to speak to a manager, she says she called them both and they are asleep and not answering, but I can speak to someone in the morning. I ask for a second room, since I need 3 beds, she offers no discount and that I would need to pay full value of another room. We make do... In the morning when checking out, the day manager does stop me to apologize for the behavior of the previous night's staff, offers a discount for our troubles and promises I will get an email confirmation. It has been 6 days and I have received no communication, and no refund or discount. Extremely frustrated by our experience!

clean, beautiful city,

Clean room. Very helpful and friendly staff. Very close to venue which made it even nicer.

Met my expectatrions

Convenient location

Evening was great. AND awesome Jocelyn did an amazing job with keeping up with breakfast for everyone 😀

Awesome staff, wonderful breakfast and our room was nice and clean. Stay here and buy a resort pass for the day if you want to hang out at a bigger pool and spa. That's what we did!

Right off the freeway with things walkable near by. Size of room was excellent.

It was vey nice.

Room was clean, staff was friendly, breakfast had many options. Thank you!

Was pretty standard Hampton, but beds were just OK, minimalist coffee. Breakfast was not good.. location is far from anything interesting

I have no complaints. Enjoyed are stay.