Hampton Inn Houston-Brookhollow

The attendant was very polite and welcoming.

The receptionist who checked me in was so nice! The room was very clean but it was smaller than I thought which is okay. My car got broke into :(

Felt like home away home

First off, most things we complained about were fixed, however we had to complain. First room they placed us in smelled so strongly of paint or sealer fumes it was intolerable. They moved us right away but I don’t know how that room was rentable, given the air quality. The second room had no hot water in the shower and the toilet had a poor seal so it ran a lot. They did fix the shower. I found the pillows so cheaply inadequate! They literally had pillows the size of sofa accessory pillows. Two didn’t equal one in length or volume. We asked for more and they said they didn’t have any regular sized ones. That seemed like an unnecessary cost cutting move because it made it really uncomfortable. We only slept there two nights but we started referring to it as “Hampton Inn Lite” because it sis not seem the equivalent to the Hamptons we were used to.

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We stay at this property often. Never have a problem. However, we did have to change rooms because the first room smelled bad and the toilet did not work. Everyone was very helpful and wanted to make a stay comfortable.

They always go above and beyond for me

Great property with great customer servicd

Everything was wonderful

Very nice.

Very kind and friendly stagg

Quiet

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NA

Safe and convenient

Amazing experience compared to others I've had in Houston. Staff was friendly, room and facility were clean, convenient location.

Very good

Dingy

Overall good stay. There was no one at the check in when we arrived, we had to wait for 15 mins but I think that’s the same at the surrounding hotels. The toilet bowl had pee splashes, didn’t seem cleaned all around but everything else was clean.

My stay at the Hampton hotel was fabulous. The hotel is clean and the area is quiet. The are Restaurants in the surrounding area. I will definitely come back again.