Hampton Inn Marysville

The first room I was given..... the door wouldn't latch. So, I asked for another room. It took maybe 10 minutes for the front desk person to find a room; my guess is that many are in rough shape and she was likely trying to find the best option. This room was ok, but seemed dirty and extremely dated. The door latched though. The towels seemed gray. And the sheets didn't feel clean. I also tried to use the business center to print something for work. The computer was not even connected to the printer. When I asked for paper for the printer, the front desk person had to scrounge scrap paper which had already been printed on one side. It didn't matter because no one could help me connect the printer to the computer.

The Hampton Inn Marysville is clean and comfortable. The staff was courteous.

The toilet in the bathroom would not flush and drain properly. Called the front desk, there was nothing they could do about it. Could not switch us rooms. We had to go to the lobby to is the restroom at times. We couldn’t use the toilet.

The staff was nice when they arrived. We waited two hours to be checked into our room. You read that right…TWO hours. The lady that finally checked us in was very nice. We asked if someone was going to be at the hotel throughout the night and she stated there would be. We had zero issues with the hotel after that. We are waiting for the property to refund some sort of monetary value for us waiting two hours to be checked in. For all of the haters, we couldn’t switch hotels because we were told by Hilton (brand owner) that the decision is up to the property. Well, the property has limited staff and zero management now.

Waited almost 2 hours to get checked and still didn’t get checked in left called several times. No answer didn’t check in until 11 pm because I wasn’t able to until then.

The A/C wasnt working and felt warm when we walked into the room. We went to the pool thinking it would cool down while we were swimming. It didnt. We called down and they didnt have any other rooms available to switch us to. They did find us a fan that helped a little. Other things wrong? Let me list the other things that were below par... Two bath towels for a room that is supposed to sleep 5, we had a party of 4. 2 towels in the indoor pool area. There were about 15 people in the pool at the time and not enough towels. Limited channels to watch on the television The iced water dispenser in the lobby was empty other than ice at 10am. The breakfast? Wow! In the bakery section was 2 mini muffins, a few pieces of white and wheat bread. No juice at all. The dispenser had a sign on it letting guests know it didnt work. The cereal section was minimal at best and very limited amounts. The milk was in a small pitcher which was for the cereal and drinks. The hot water for tea was barely warm. Fruit? 2 apples were out. That is it. We were at breakfast 9am. Peak time and not much of a buffet. We were very disappointed. I literally have never seen a buffet this poor. I have to say I expected more from a Hampton Inn. One last thing, when I went to dry my hair, the blow dryer provided, didnt work properly. Thank goodness I didnt have to dry more than my bangs. I did tell the woman at the desk when we checked out of all the issues she would have the manager call me. Nothing

dirty

We had booked two rooms on our reservation but when we arrived, they only had one room in our name. The hotel was dirty and needs a major remodel. The carpets were dirty and the walls are all banged up. The bathroom sink didn't drain very well and the water backed up in the sink. The free breakfast which was okay but nothing spectacular like other hotels offer free breakfasts. We would not stay at this hotel again.

I will definitely stay here again

Not bad however room looks old and will not use next time.

The receptionist was very nice and friendly and I felt welcomed

Stayed with my wife for 2 days. Rooms were very quiet. King bed was nice. Staff was friendly and helpful. Breakfast was very good.

We only stayed at this hotel because it is only 30 minutes to the Columbus Airport in Ohio.

Wonderful place for a two night stay.

Pool bathroom full of poop in toilet bugs in room

Like- quiet environment, clean and comfortable room, friendly helpful staff Dislikes- shower (showerhead was broken, door kept sliding close, no water pressure) pool water was freezing and not the cleanest, breakfast was not great

When I made the reservation I noted I needed a handicap accessible room. I called to make sure my specific room needs were met. I use a wheelchair in the evenings and at night, I’m an amputee. After speaking to an associate and following up with the GM I was told my room was locked in and a note was set to “do not move” Upon arrival rather late that evening the evening desk guy unlocked that room and gave me a different room. I was given a non handicap accessible room. Even after having 2 phone calls. We were so exhausted from traveling that I just sucked it up. I inquired at the desk in the morning about what happened. The girl I spoke with was the same girl I chatted with on the phone the first time. She told me that the room keys that were assigned to me were still sitting there. She told me that the GM would reach back out. I’ve received no phone call to date. The property was lovely, I didn’t get breakfast. I’m at a loss though, if you have no disabilities it’d be a great place to stay. If you have a disability regardless of how many phone calls made you may not get a room that’s appropriate for your disability.

Yea!

Room was clean but really needed updating and finishing touches. Staff was wonderful.

Overall it was a nice place to stay, very clean and courteous staff. The only thing I would improve is having more than 2 larger towels when 2 guests are booked. Would stay again though.