Hilton Garden Inn Houston NW/Willowbrook

The hotel was right across the street from the Methodist Hospital in Willowbrook, which was great, since I was there to visit my mom in the hospital, and I was able to talk back and forth. It was almost a wee bit pricier than other hotels in the area, and with the Hilton brand, I expected to be comfortable and get good value for my dollars. But, I was disappointed. First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross. The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got. On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.

Shout out to the barman James and the cook who was on duty on Thursday evening.

It was fine, no pool though neither washer/dryer. But it was fine

Pool was closed, as it was the end of June.

The front desk receptionist, Heather provided exceptional customer service hotel is a little bit outdated furniture was stained, smelly and outdated, and the cleaning could’ve been taken up a couple of notches with clean sheets and cleaning of the bathrooms and the sinks and toilet

The front desk receptionist, Heather provided exceptional customer service and went above and beyond to make sure everything was correct. I had to switch rooms a couple of times because one of the rooms were not cleaned, and the furniture was stained. The overall facility was a good environment and friendly, and there was noise because they were renovating some rooms on my floor. It wasn’t too bad. The cleaning could’ve been better making sure the sheets were clean and changed each night and the floors were sticky and the sink fixtures were not cleaned.

Nice to stay

Great beautiful property but pool was not open although they did offer lifetime fitness pool as an option

Very ok

Great place to rest after a long flight

An excellent property on the northwest side of Houston—clean, quiet, and excellent service. I’ll be back. Wes

Great

So sweet and helpful staff

Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice

The shower head didn't work and I was not told about the $50.00 deposit. I went through Expedia

Very convenient!

Great

Thankfully it was not warm enough to swim, as they were filling the pool in with concrete.

No pool, no gym, sink didn’t drain. When asked if there were double beds and queen beds, was told there are only queen beds….yet there are two separate offers when booking. Double beds, or more for queen beds. Sounds scammy.

Close to many Restaurants.