Holiday Inn Express & Suites ABILENE, an IHG Hotel

Great location nice staff but the hotel could use some updating. One thing - the water pressure was fantastic!!

The room had wallpaper coming unglued which was unattractive. Overall the hotel was clean. We were disappointed in the breakfast. There were no hot foods and only apples for fruit. It appears this location is trying to hold on and business is slow. I would stay there again IF the cost was lower.

This property was undergoing a transformation from a local facility to a chain. As a result, some renovation was going on. Our first room was in the process of redecoration and AC installation, so the excellent front desk attendant named JULIE was kind, cordial, and accommodating in providing an upgrade to a suite. To the new management, be sure to retain her as your first face of the location. Breakfast was a little disappointing — no hot foods — but then we travelers are getting too entitled to such amenities.

Overpriced for what you get, the breakfast was a huge disappointment after reading glowing reviews from 2024. Choice Hotels made a cost-cutting decision to take away all the hot items and just leave some cereal, toast, not even a waffle machine. Our check-in was slow and the room we were assigned had not been cleaned. The clerk was very nice, but was a fill-in and had not been sufficiently trained on their computer system. There are very few hotels in Abilene, KS. But if we ever come back, we will stay down the road in Salina rather than in Abilene. However, did fine a great new Asian restaurant in Abilene-Fuji's!

Nothing special about this hotel. I would not book again.

Took more trips than necessary to get a key that worked. Eventually we were moved to a different room. Breakfast was bleak. No eggs, only fruit banana, and lots of carbs. Bed was comfortable, nice to have a frig and microwave.

The hotel had an odd smell as soon as you walked in the door. There was no in room coffee as advertised and the bed was like sleeping on the floor it was so hard. Their staff has no clue what is going on. After finding out there was no in room coffee maker (as advertised) the front desk clerk told us there is fresh coffee in the dining room 24/7. I was up at 5:30am and no coffee. I was told to come back at 6:30 when they had breakfast ready. Came back and coffe was ready, but there was no food and no one was even in there prepping. Overall it seemed clean, but that’s about it.

We picked this higher priced property cuz get what you pay for!! Check in was difficult; less than welcoming staff; keys would not work/got new keys; the room was not refreshed-bed not made, dirty tub and smelled. Back to the front desk again to ask clerk to check it out. Snippy response and got another room. Bed was clean/made but tub was dirty with brown stains. This is a new facility. Shower dripped all night. Check out some other place.

Good place to stay, super friendly staff, good breakfast. Clean and quiet.

This was one of the larger hotels in Abilene - but it was an old property. A new, replacement hotel is opening very soon. It felt like thisnhotel was being ignored and all resources put into the opening of the new HIE across the street. Also, we had a bad check in experience. As i was on crutches, i asked if we could have a first floor room. Shebsaid none were available and then proceeded to give us a second floor room farthest away from the elevator. Also, we had prepaid for our room on Expedia, yet this check in girl charged my credit card again for the room. We checked in arpund 6pm, so surprised we couldnt have been placed in a room closer to elevator. I would like to compliment the front desk manager, Heather, as she was very helpful in getting the room charge removed from my credit card and she apologized for the problem.

Breakfast was very good staff good

Had a good overnight stay on the way to Colorado

We had about 30 numbers to this hotel for a family funeral from 2-3 days All of us everyday had to get new key cards for the rooms. Then waiting at front desk for awhile to get sone help even called front desk several times while standing In front of it

Not a lot of choices in Abilene Kansas. We liked the fact it had a pool. Dont like paying 178 buck a night.

The side entrance to the building supposedly requires the use of the room key to enter but the door doesn’t even lock. That makes me feel much less safe…about as safe as a drive-up motel without the barrier of a lobby. The pool room had the back door propped open and anybody could sneak in from outside. The coffee maker in the room was dusty and filthy inside; it was very unsanitary. There was no hand soap for the bathroom sink. The front desk attendant searched and found two small bars though she seemed annoyed with the request. She also didn’t seem to want to reprogram our card key that didn’t work. Even our 5 y.o. commented “She wasn’t very friendly.” She didn’t look up to greet people when they entered. Anybody off the street could be in this hotel. At least it is quiet; I think it may be because people know not to stay here. This room was extremely overpriced. For this rate we expected much more. Haven’t had breakfast yet so I can’t comment on that.

Unusual only had decaf.coffee in the room and staff only supplied new towels between nights didn’t straighten the room. Not a big deal but the price is a premium for this area so expected a little more

Overpriced for the amenities available. Desk Furniture is ratty. Walls are damaged. Appliances make a lot of noise.

First the good, breakfast was good for a hotel. Many different choices from bacon and eggs, biscuits and gravy, pancakes, pasteries, fruit and drinks. Staff was very welcoming and friendly. The room was very large, as clean as it could be for how old the property is and the shower had great water pressure Now the bad. This is an old hotel, they are building a new one across the street. Pets are allowed so the smell of dogs is in the hotel. Very thin walls. You hear everyone outside in the hallway. The bed was super stiff making it almost impossible to sleep. No exhaust fan in the bathroom. There used to be one but it was removed making it possible to see into the bathroom next door. Some signs of black mold on the ceiling in the bathroom and a ton of rust around the door frame of the bathroom. Non working tv which isn't that big of a deal. Way overpriced for the area and was expecting so much more but i was very disappointed in the upkeep of the property. I would not stay here again. Drive a few more miles down the road.

The place was just average. Nothing memorable about it.

Can definitely tell why they're building new facility. Lots of upgrades needed by the new buyer of this place.