Holiday Inn Express & Suites AMERICAN FORK- NORTH PROVO by IHG, an IHG Hotel

Great hotel! Clean friendly staff!

The staff was absolutely amazing!

This property was so clean you smelled the 'clean' when you walked in. The employees were turning over rooms but also cleaning as they went. You could tell the hotel was on a regular deep cleaning schedule - there wasn't a drop of dust anywhere and the ongoing Maintenace of this hotel was very evident. The staff were AMAZING, friendly, smiling helpful - I can't say enough about how wonderful the staff are. The rooms and beds are comfortable the gym was clean (although the lowest weight was 20lbs). The breakfast was Holiday Inn usual, lots of options, a clean area and fresh. It was a wonderful experience - if every we are visiting in the area again we will stay at this location again!!

Facility felt new, Nice room, good breakfast, friendly staff!

Great stay!

Good, clean, quiet, and close to where we needed to be.

Clean rooms friendly staff. Great location for what i needed The only thing i did not like was the jets in the hot tub did not work. But , would definitely stay again. Thank you

Their breakfast is so good! Loved the cinnamon rolls!

I liked the access off the freeway, the friendliness of the night shift staff, and the spaciousness of the room.

I dont typically write bad reviews, but I was very disappointed with my stay here. Despite the issues that I will explain, I want to make it clear that the staff that I interacted with were very kind. The biggest issues that we faced, that the hotel had control over, were in the room. We stayed in room 232, and once we entered the room there was a bit of an odd smell immediately. This smell came from an AC unit that had soaked the carpet in the surrounding area. About two feet out from the wall and the whole length of the AC unit was just soaked carpet. This was the biggest issue. Beyond this, there were cobb webs in some obvious places, what looked to be a urine stain on the base tile next to the toilet, a bathroom door that not only wouldnt lock but wouldnt latch at all, and a loose toilet seat. Again, I dont typically leave bad reviews or complain at all, and most of these things I wouldnt normally care about or even mention. The soaked floor was just unacceptable, and it led to everything else being more frustrating. It simply felt like there has been a severe lack of care, at least for room 232. I take some responsibility for my frustration, as i didnt complain or raise my concerns to any of the staff while i was there. Again, despite the frustrations, the staffs' kindness and customer service skills were awesome. Just a facility issue.

Great breakfast!

What I liked most about this visit was our room was at the first floor and conveniently accessible to the main entrance and a side entrance, and they serve great breakfast. What I did not like was no one was answering the front desk after I called many times to notify them about late check-in. I tried a different extension for booking or cancelling reservations instead. The man was helpful but I got transferred to another man who was supposed to help me register to earn rewards but it turned into a sales pitch. I politely said a couple times that I wasn't expecting the sales talk and not interested. I just wanted to inform the front desk about late check in but he was persistent so I hung up. A big turn off and thus the 4 stars for staff & service.

When we got there. They charged extra and then again for and then incidentals and then again $50 for one dog. They said we would see a refund for the incidentals within a few days and it's been over a week and we still haven't seen any. The bed was hard as a rock and the heater/cool kept kicking on every 15 minutes. No I would never stay there again.

Not the best Holiday Inn, Bed was so so and freeway traffic noise was bad.

Super nice, from check in to check out. Staff are nice and friendly, accommodating as well with an early check in upon request :D The lobby smells so clean, too. The rooms are soooo nice! Their little store came in handy, their breakfast was delicious, and their pool/spa was the best, wish we could’ve stayed another night. Their fitness center wasn’t the best, but! I did see them fixing it up when I was checking out.

Nice and clean

Convenient with very friendly staff. Very clean

The hotel is fairly new and in good condition. One side faces the freeway, our room was on that side and it was noisy. I called the hotel and asked about the hot tub 2 days before our stay, the front desk said everything was working. We got to the hot tub and the jets did not work. I asked the front desk and she said it had been broken for 2 weeks. I would not have booked if the person i called had been honest.

Our room was across from the ice machine so it was a little noisy

Clean, quiet property. Could do without the air fresheners