Holiday Inn Express & Suites BUFFALO-AIRPORT by IHG, an IHG Hotel

the hotel is going through remodel. a little messy. i had a new room. GREAT mattress. simple clean design.

It was very convenient to the airport. Portions of the Property is currently under construction.

The toilet and shower were dirty but the rest of the room was modern and clean. No one was at the front desk when I checked out. The lock on my door was in poor condition—it broke so I could not get into the room one night and it took a long time to fix while I waited in the hallway. The staff in the breakfast area worked hard and did a good job.

Lulu was extremely helpful!! She should be considered for your employee of the month!!

Everything was Good but Lulú made it even better… she is amazing. Thank you Lulú! From LAMA Palmer

It was very unfortunate that they were renovating but that wasnt really the issue. We were at this hotel twice in a very short period. The fist time everybody was super friendly and accommodating. They had an issue with their keys to enter the rooms. The first trip , when I came back down with my key the receptionist came back up with me to help. Very grateful for that. The second time, I was up and down like a yoyo (3 times) and the frontdesk lady couldnt care less that I had my 86 year old, mobility challenged mother with me. Other than that the rooms were comfortable.

We were surprised to see the renovations going on. That was okay, but we were not aware that there would not be any pool use and no longer a hot tub. Part of the reason for our excursion was to enjoy those two amenities, just as we had many years prior. The Staff however was amazing, Raif and Lulu. Thanks to them our stay was enjoyable. The breakfast room was in a different room altogether and staffed by only one person Brian. We were looking to meeting up with previous staff whom we got to know. We didn’t really like the changes. Brian asked if we’d come again and I said “no”. Unfortunately, we didn’t like the changes. If one was staying for an overnighter and perhaps flying out the next day, that would be okay. The rooms were great, exceptionally clean and comfortable. For a long relaxing stay, no.

Hotel and staff were courteous. Room was nice, construction and dust were irritating. Pool was closed.

Great hotel

I like the staff and the excellent service. Very special persons are 2 ladies Annie at the breakfast and the lady driver of the shuttle Lalu or Lala sorry dont remember exact her name both are very very excellent.

Horrible conditions property was under construction, materials everywhere, unfinished floors not blocked off were an accident waiting to happen. Black mold in the lobby. We cut our vacation short due to the unsafe conditions manager would not speak to us, no refund provided by the hotel, not even for the night we did not use. Expedia stepped up and offered a refund for the unused portion of our trip. I understand hotels being under construction but this needs to be disclosed and done in a safe manner. I would not recommend this property due to the unresponsiveness of the hotel and disregard for guest safety.

Construction, dirty, dangerous walking conditions, limited eating conditions, limited food availability due to the construction

It would have been good to know that the hotel was going through a major renovation before or after we booked our stay there.

This property is heavily under construction. I had no idea I was walking into a full construction site when I booked my room. I couldn’t believe they still are charging people full price. If I had known, I wouldn’t have booked there. Last year I stayed there and it was so lovely and this year it was an expensive mess. The breakfast was served in a temporary dark room shoved to the side with construction dust in the air so I skipped it. The AC was pretty much ineffective and my throat was irritated by all the dust. I’m frustrated I wasn’t warned beforehand and I was still charged full price.

It was a good hotel for staying the night before an early flight. The hotel transportation to the airport starts at 4am, our flight left at 4 so we were unable to use that. I’m sure the hotel would have been nicer but it was completely under construction. I wish we could’ve received a discount as the pool and lobby and snack services were unavailable. Room was clean.

The staff bent over backwards to help us! Very friendly and caring.

It was very good with one exception - no coffee in the room

The property is under going renovations which made it dusty everywhere. The pool was not working We were not informed.

This place shouldnt even be open. No water for coffee, no working kitchen. Construction all over, toilets not working correctly. No amenities in the room. Manager keeps avoiding responsibility

We had no idea the pool was not open which was why we booked that hotel in the first place. I feel the property should have communicated that. The rooms were nice and customer service and breakfast were all great, but our family was really looking forward to going swimming.