Holiday Inn Express & Suites FORT WORTH DOWNTOWN by IHG, an IHG Hotel

Meh...carpet stained and should have been vacuumed. It was quiet and convenient to the convention center. Parking should have been free here, I was gouged. This hotel is on the wrong side of the highway to charge for parking. This property needs a major remodel.

They charged me an extra fee at the check in desk I didn’t know about, overall all good i guess

The check in staff was very friendly and helpful.

Convenient to Harris center and other offices I needed

It was an absolutely amazing experience. My grand daughter was celebrating her birthday and the ladies sang to her and let her pick out a treat. The room was amazing and clean. Staff was super nice and helpful.

I have always received the greatest service. The rooms are nice. Parking is somewhat limited, but I was able to get a spot most of the time.

The manager on duty was very nice and helpful .

Very dirty property - staff were unprofessional also.

The front desk staff were fantastic. They offered suggestions for great places to eat. The staff that make morning breakfast a pleasant experience were fantastic. But the room service personnel were 4atrocious. Our room was NEVER cleaned. The bed was never made. We had to get our towels, toilet paper, Kleenex, and empty the wastebaskets.

Great check in comfortable room

Parking was terrible. We have a bug truck and the oqrking is very tight. I dont like the fact that we were charged for parking either.

We could walk to the convention center. QuikTrip was across the street 42/7. Could have used the larger van to transport to the convention center based on # needing a ride.

The staff was amazing! They were friendly, very helpful, and went above and beyond what was expected. Breakfast in the morning was good, with lots of options and freshly brewed coffee in every cup. The beds were very comfortable. If you want your room cleaned, you have to ask the front desk. Transport access was a big problem. No public transit in the area & the downtown shuttle had very limited times. We were there for a convention & the shuttles filled up quickly. The hotel was unwilling to offer any extra shuttle trips until the last day which was extremely disappointing. There were no evening times that worked for the convention time and they weren't willing to budge with their schedule. We were looking forward to using the fitness room, pool, and especially the hot tub. Only when we arrived did we find out that the fitness room "was under construction" (with no visible signs of work being done), and the hot tub wasn't working. No compensation was offered. Around the pool wasn't cleaned so there was food and garbage by the seating area with no trash can. On weekends the towels weren't stocked so we had to keep going up to the front desk to ask for towels.

The property was a little bad because of road construction but that wasn't ya'll's fault. The garage floor did need to be washed, but we were very pleased with politeness of staff, taste of breakfast with all the selections and cleanliness of everything. Our stay was very pleasant. Thanks

Enjoyed our stay it was a very clean environment and quiet.

Meh

The room was really comfortable and the location was not far feom alot of the places I visited.

The parking wasn't so great because you had to be 1st-come;1st-served. Terrible construction prevented you from finding the place easily. TV was outdated and hard to initially figure out how to use. Our reserved family room had continual power outages and the A/C stopped working forcing our family to open privacy doors to let air flow in to also prevent us from burning up.

Great

Front desk clerks were awesome. Had a problem with room service not cleaning my room the first day. Went to the housekeeping staff directly to confirm the cleaning of the room. Assured me it would be done. Was not cleaned when i returned later that evening