Holiday Inn Express & Suites PLANO WEST – FRISCO by IHG, an IHG Hotel

it was a pleasant trip. The check-in was smooth and the desk clerks were kind. The breakfast was okay (need to add more fruits) but overall was okay. I would come back and stay again

Great stay. Will be back.

The property is average, amenities were as expected, most staff was average as far as customer service. Outdoor pool was average. The rooms do have a microwave and mini fridge. The only outstanding thing about this place was the breakfast attendant—Hispanic lady, I think her name is Maribel? I wish I had written her name down. Truly amazing customer service

It seemed a little rundown but the beds were comfortable, room was clean, and staff was incredible and they went above and beyond to make us feel comfortable and welcome. Would recommend!

I made a reservation at the hotel, but because the airline canceled the flight and I couldn't arrive on the indicated date, they didn't change my reservation, much less refund my money. The manager only answers by email. Very good work.

Very good place and very professional staff.

Nice and quiet. Had restaurants in walking distance.

Nice location.

No suitcase holder in room, AC was too loud, pool towels were too small, eggs were terrible, light in room flickered, outside doors don’t work with key card, pool door not unlocked at opening time twice, phone in room didn’t work to call front desk, ironing board was so old, dirty and unsafe. Staff was great.

Quiet location even with great Dallas North Tollway access. A bit dated.

Aging property. Not well organized. We were erroneously asked to check out of our room to be relocated to another room at 3pm when we had booked a two night stay. They stated it was because we booked with Expedia. Then we were told they were mistaken after we removed all our belongings. We were only given one bathing towel when we returned to our room.

Very friendly staff

The staff was incredibly friendly and helpful - from the front desk to the breakfast organizing lady. The hotel seemed old but "renovated" to an extent The first room that we were given immediately cause severe allergies to my eyes - itching, redness, watery eyes. I'm not an allergy person, but I immediately knew that a pet had been in before. I told this to the front desk who denied that pets are allowed in the hotel, but he gave us a new room regardless. The new room didn't cause any allergic issues thankfully The next day when returning in the evening to our hotel, we heard a dog barking in a completely different room. The guests likely didn't disclose their pet to the staff and may have brought the pet against hotel policy The reason I'm giving a lot review is as follows: in both rooms that we were given, the carpet was *incredibly* dirty. I forgot my sandals and just walking a few feet made my socks completely black. This much dirt in the carpet can't be good for health We will likely try a different hotel for our next visit

Hotel is older but nice and clean. Front desk staff is very friendly. Enjoying our stay.

Very clean rooms, front desk very prompt on checking us in and very friendly, great customer service

I enjoyed my stay. The property was clean with good customer service.

It was close to the area I needed to visit.

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Check in was easy, the location is in a quiet place, and the property is clean.