Holiday Inn Express & Suites STURBRIDGE by IHG, an IHG Hotel

no working pool

Clean, good size rooms. Decent breakfast. Coffee all day

Terrible lighting. Room while huge was uninviting in decor. Bed and linens were excellent. A grab bar in shower would be welcome

The elevator was broken on arrival, we booked as they advertised a pool that was also out of order unknown to us untill check in and a ice machine that was cause wet slippery floors . Low water pressure in shower and uncomfortable beds this was my 4th year to stay at this location and the only bad experience except the pool thats actually always been closed i will never return to this location although i have a annual trip to this town

This is a very clean and bright hotel. Our room was large, in excellent condition and well equipped.

Great place to crash for the night.

The hotel definitely feels a bit dated. The hallways were warm and seemed like there was no air conditioning running. Our room’s AC wasn’t on when we arrived, so it was uncomfortably hot—especially with temperatures outside over 100 degrees. It really would’ve made a difference if the room had been cooled ahead of time. The towels felt old and rough, and while the beds were decent, the couch was not clean. It had visible stains, and it was clear it hadn’t been properly cleaned. The cushions were flipped to hide the stains, but since we used the pull-out sofa, we saw everything. The carpet also felt slightly sticky, which didn’t add to the comfort. Breakfast was just okay. The eggs were pretty bad, the sausage looked and tasted rubbery, and the syrup for the pancakes was watered down. Overall, it was an okay stay, but we wouldn’t choose to come back. There are definitely better options out there for the price.

Stopped for one night on our way to Maine. Very pleased with the hotel and the friendly staff. Clean and attractive lobby and room. It was nice to be able to walk across the parking lot to have dinner at Panera Bread. Would not hesitate to stay here again.

Very clean. Good air conditioning. Breakfast was great today

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It was okay. The housekeeping was absolutely phenomenal. The floor underneath the table near sofa was loose carpet tiles. The breakfast was mediocre. Not stocked sufficiently. Got down there at 9 and it was slim pickings. Stayed down there until breakfast closed and still did not replenish the meats or eggs/omelets. Meanwhile I saw maintenance and breakfast guy responsible going to take a smoke break in the front. Also a disappointment the pool was closed- wish there was a way for that to be made known at time of reservation as it was apparent it was out of commission for awhile.

Nice clean rooms. Area around the hotel is nice and there are cute little shops and plenty of different restaurants to choose from.

It’s all good

We truly enjoyed our stay. The room was clean, spacious & quiet. The bed was so comfortable, my husband and I both admitted that we had great sleep for the 5 nights we stayed. The blackout shades aided in the enhanced sleep experience. The bathroom was spacious and the shower was hot! Breakfast was unimpressive, but typical of any other hotel. I would suggest a microwave for instant oatmeal. We will definitely stay again

Towels very old and thin.

Our stay was fine. Nice staff, beds comfy, room quiet, good AC. The only problem we encountered was a poorly flushing toilet. Breakfast buffet was good.

Outstanding in every way! Desk clerk was fantastic and accommodations were first class!

Solid stay for a quick overnight stop

Beautiful accommodation , everything was great

Awesome