Holiday Inn Express & Suites TACOMA by IHG, an IHG Hotel

Beds were super comfortable, the pull out couch was great for teen boys not wanting to share a bed. The breakfast options were great. Overall a quite stay

Staff were courteous, kind, and helpful. The room was comfortable. Breakfast was very nice with lots of variety and protein options. We appreciated the laundry room as well.

I am writing to express some serious concerns that impacted our recent stay. While in our room, my family and I experienced an inappropriate and hostile interaction from another guest. Someone called our room and aggressively told us to "shut the f*** up." This was followed by loud banging on our wall. At the time, my husband was simply playing with our two young children. If there were any concerns about noise, a respectful approach would have been appreciated. Additionally, during our time at the pool, my daughter and I were shocked to discover feces on the side of the area near the hot tub. We had been there for nearly two hours and only noticed it shortly before leaving. This raises serious concerns about the pool’s cleanliness and monitoring, particularly for families with small children.

Average hotel experience. It was nice to have parking at the hotel, yet it would’ve been better if there was a walkway to the front lobby, instead you have to walk all the way around other cars or between cars, and over some dirt. It’s easy in and out, and the check in was easy. The area is not the best but doesn’t feel unsafe.

everything was very good

My toilet overflowed in my room throughout the night, had to stand a really bad room, but was then greeted with very professional staff

Carpet was soaking wet and they didn’t have another suite to move us. They didn’t even offer a discount so had to walk in the soaking wet carpet.

Nice hotel! Staff was very friendly. Check-in was quick even though I didn’t get in until very late at night. Room was clean and comfortable. Doesn’t seem to be in the NICEST part of town, but I never felt unsafe at any point. Would definitely stay here again.

Nice and clean room. Stuffs are friendly.

Would definitely recommend!

Driving for many hours to our destination, we decided to take a break and take our chances with this hotel. We didn’t miss! The beds were super comfy, huge shower and space to hang out belongings was a plus. The breakfast was delicious. I would highly recommend this hotel and would definitely stay here again.

Good

It great.

The walls are very thin, and we heard the people walking around above us as if it was a herd of elephants.

Very noisy inside and on the outside. I cojld hear all the noise from outside with windows closed. And on the inside, other people were banging on the doors all night long, slamming the doors, yelling and worker in the hotel didn't do anything about it.

I think need more washing machines and dryer machines

Close to I-5

People were super loud and fighting in the hallway all night. Elevator was super slow and the room was too bright even with the blackout shades.

It was very noisy even after 10 pm. Children running up and down the hall, yelling and jumping on the floor above us, most of the night.

Quick and easy.