Holiday Inn Express MESA VERDE-CORTEZ by IHG, an IHG Hotel

Lot of trash behind the bunk beds. Nobody had cleaned. Otherwise, a comfortable stay.

Staff was really friendly and helpful.

Just felt a little run down and pool and hottub were out.

Na

We were excited to see that this tired property was finally getting renovated. But we think our room was one of the ones that had already been “renovated”. It had definitely been repainted—very poorly—as if it had been done in the dark. There was paint slopped on the carpet, tile, etc. It was NOT an improvement over the way the rooms were before. Also, the towels are super thin and rough as sandpaper. Time to replace those! Breakfast continues to be lackluster. On the positive side, the beds are wonderfully comfortable and the rooms are usually quite clean.

Many dining options near the hotel. Close to mesa verde np

Property was very clean and staff were extremely helpful.

Hello, The hotel ifaelf is OK , but Cortes isn't interesting for touristto stay stay

Nice

The room was clean and the hotel had a great vibe. Staff was friendly and the continental breakfast was good.

The pool and hot tub were closed. I chose the hotel because I wanted these amenities. I promptly cancelled my return trip there.

Good breakfast

Good stay. Yummy breakfast, room was clean, but pool/hot tub was out of order. Looked like it was going to be that way for a while!

The pool and hot tub were out of order for remodeling I think, so the kids were pretty disappointed. Our room was pretty clean, except it seems like they got flecks of drywall mud on the carpet near. A couple of the walls inside our room and on the shelves near the bathroom and never cleaned it off, so not sure how clean the room was overall.

Had an issue with 3rd party booking. Clerk was great to help and make it right. Great customer service. The rooms Top notch. Thank you

It’s not really fair to rate a property while it’s undergoing renovations. This hotel is busy updating, and we wish them all the best with their big changes. We have stayed here several times before, and once again — despite the renovation — we found super friendly staff; a clean, comfortable room; and a very cool ambience. When this hotel is finished with its updates, it will be a dazzler. We’ll always stay here when passing through Cortez.

I booked this place because it said there was an indoor pool. I was severely disappointed to learn that the pool is currently closed for the season. Also, it looks like Holiday Inn Express bought this from another company. It just didn't feel like a Holiday Inn Express. I walked in wondering if I was even in the right place because it wasn't branded very well. And the breakfast lady was soooo grumpy.

All good

Nice staff & enjoyable breakfast

It was not possible to regulate the temperature in the room to a comfortable level. Outside was freezing, but the room was either too cold or blazing hot. This interrupted everyone's sleep, which is kind of the whole point to a hotel stay.