Home2 Suites by Hilton Roanoke

Our room wasn’t ready, it was being painted during check in. I was late for the whole reason I was visiting fhe area. I drove home and wasted a whole nights worth of money on a room. I couldn’t sleep in the room that dirty

Upon arrival the two women at the desk seemed aggitated and disgruntled. Not a good initial look! The sink was stopped up and the TV was not working - I had to fix both, I was given the run around about a late checkout.

Nice area

Comfortable room, friendly staff, nice breakfast. Very convenient location to shopping and restaurants.

Was able to bring pets my children’s

The sink in the kitchen area was broken and so was the stopper in the bathroom sink. Otherwise our stay was fine.

Clean and safe property.

Everyone was friendly and welcoming every area was clean. The room was cozy and clean as well. I would highly recomend.

It was clean and has an indoor pool. The workers there was very kind.

Great facility/location with welcoming staff.

The staff was absolutely amazing and went out of their way to assist with any request. As a smoker, I make sure to book stays at places that have designated smoking areas so as to be respectful of non-smokers and property owners. This property does advertise as having designated smoking areas but they actually have less than smoke-free properties offer. Their "designated smoking area" was an ashtray beside one of the side doors. In my explorations of the area, I came across a hotel that was noted as being a "smoke free property" that provided a bench and an ashtray not in front of a doorway. I know, smoking is bad. In reading the reviews, the breakfast was mentioned. It's a typical free continental breakfast and the staff made sure to keep it stocked. For the complaints that mentioned food was not available, please note that when this was the case, it was not due to a lack of effort of the staff but instead due to singular guests taking multiple plates back to their rooms. As paying guests, that is a privilege given, but to attribute it to poor service is absurd. The set up in the dining area, now that is a complete mess. There is a bar table that sits in front of the food setup that makes an already crowded area even more crowded and is made even worse when guests make the unwise decision to sit in the chairs that are on the food gathering side of the table. Overall - the stay was okay - I was very disappointed with the lack of an actual designated smoking area.

The bathroom sink was completely clogged, but the rest of the experience was so good I overlooked that. I didn’t realize it till after their maintenance hours, to be fair. High Recommend

Check-in posted as 3:00, arrived at 4:00 but room was not ready until 4:30. Notified front desk of issue with television after 1st night, but it was not fixed by check-out of third day.

nice

The hotel was good, one night the power went out for couple of hours and rooms got a bit warm it was a bit difficult to rest after a long day of driving. Other than that the service, breakfast, areas, location and staff was great.

Really liked this hotel and certainly would seek out this brand when traveling other places. Room was great with small kitchen area if you wanted to have your own food, comfy quarters and spacious bath. Good breakfast included as well.

We stayed in a non smoking room. The room smelled old & dirty. The walls were so gross. Would not recommend this hotel. The room we selected said it was rated at a 10. Wouldn’t recommend. The only good thing. The front desk staff were very nice.

Great staff!

Stay was amazing ! Customer service not so much I work for a company that remodels stores around the area and I recently moved from Roanoke back to Lynchburg and had to find my updated license and the lady at the front desk made me feel uncomfortable with her accusations that I would mess up the room and to make sure it was clean when I left and all kinds of rude stuff ! I am very unhappy with how she treated me and hope she doesn’t treat anyone else this way because you guys may lose business

wonderful staff! and such a nicely set room!!