Homewood Suites by Hilton San Diego Mission Valley/Zoo

The customer service was really good at the property.

This hotel is in within a 20 minute driving distance to most popular attractions around San Diego. It is not walkable, though. Lots of amenities like Target, Trader Joe's and restaurants are nearby. The hotel room itself was fine except for the two interior doors not working properly. The one dividing the rooms was so loose it would not close and the one on the bathroom required immense strength to close. The breakfast is available with a lot of options, but the eggs and meat selection were ok. Overall a fine option for families, but could be a little better.

I used to stay there several times in the past. Spacious and clean rooms. The desk staff is nice. The change to the past is that room was more quite anymore. There was a noise around midnight from the upper room, dog barking in the morning, repeatedly. The staff shouting to each other on the breakfast area in the morning, the breakfast man even whistling almost every morning in the breakfast area....

I chose this Homewood Suites for its good ratings and location centrally located. It is close to a freeway entrance and made it easy to get around San Diego. However, I have to comment that the walls for our room were so thin, that the noise level coming from the adjacent rooms next to us and above us was unbearable. I am a relatively light sleeper, so hearing people walk around above us and the conversations and activity next door to us made it very difficult to get any rest while in the room. I noticed the issue as soon as we checked in and quickly ask the front desk staff to change rooms, but unfortunately they said the hotel was all booked and basically gave me the shrug and "there is nothing we can do" comments. I was hoping it was an isolated incidence of noise, but it didn't let up the entire time of our stay. I don't think we were alone either in dealing with the thin walls as I noticed a nearby resident also standing outside his door trying to determine where the noise he was experiencing was coming from. The problem is that all the walls are too thin. Noise was coming from above us and around us. I think this is a fatal flaw for anyone considering staying at this hotel. When you have many families traveling to this destination and trying to enjoy themselves (which I don't fault), but the rooms are so poorly constructed that I could literally hear what people are saying (no privacy), we ultimately checked out a night early because it was so bad.

Amenities looks good in the pictures. But it wasn't as advertised. Lights on the living area inside the room is not working, kitchen doesnt have enough bowls in the kitchenette. No towels by the swimming pool. But the ladies in the front desk both checking in and out were the sweetest and very friendly.

Very friendly staff upon checking in. Quiet, clean atmosphere. Once inside room: very stiff and uncomfortable sofa in sitting area, padding on chairs was so worn out you sank into chair, cheap very thin toilet paper in bathroom. Breakfast in morning didn’t get any better. Too expensive for amenities!!

Breakfast was excellent and the M-W social was surprising and unexpected. Grounds were very clean and room was quiet, even though we were near the pool. All employees were helpful and friendly.

Excellence Over all nice experience ..awesome staff..accommodating .

It was great my only complaint was the refrigerator was loud when it ran.

Great area to stay in just 15 minutes or less from downtown

The beds and linens were not great. The mattresses are past due for replacement and the linens were jokingly called prison blankets during our stay. The room was quiet enough and the room had plenty of space. The pool was unheated and tiny, but we were expecting that based on reviews. The breakfast was great and the service was good throughout our stay.

Parking could be better.

The hotel was great-close to everything, the rooms were comfortable and spacious, and the breakfast was great. The parking situation would be my only complaint, nightly parking charge. This should be included in the nightly rate, in my opinion.

This place is amazing we arrived pretty late at night when we went into our room notice the stove was not working I informed the front desk and immediately they moved us to another room any also they gave us a courtesy discount from our parking fees for the inconvenience love this place will definitely visit again

We’re very pleased

Room was spacious enough. Sinks hardly drain. Parking is a joke. Pay $26 per night yet there are no spots to park. Spent over an hour waiting to park. 2 cribs were not in room as requested. They brought them then forgot a mattress. Had to wait for that too.

Hotel is basic nothing fancy, good for family as rooms are large. We stayed on the ground floor and it was quiet. 2 queen bedroom is huge, the separate living space w couch was great. But family member said the pull- out bed was very uncomfortable, so just slept on the couch. Bathroom also huge, it was clean but the wall paper was peeling off, needs updates. The parking lot also is big and busy, fyi you can park on the street overnight instead of paying parking fee. Also dont let the photos fool you. The pool is lame and breakfast not good, just basic. But over all, good for the price and location close enough to the university.

Overall, this property was decent. I was surprised at check in that I had to pay a parking fee - my fault for not reading everything or remembering but I still think it’s a rip off for any hotel to charge for parking. We were told by the very pleasant woman who checked us in that if we could find street parking then I could turn the pass in and there would be no charge. We immediately left after we dropped our bags off and when we returned we found street parking. We turned in the pass. This receptionist looked at my husband like he had three eyes and said well, you will need it tomorrow. So we said if we did need the garage we would come and get the pass. But again, because we arrived later in the day we found street parking. So, guess what? I was still charged for parking. So annoying. At the time of this review I’m still waiting to see what charges are going to hit my credit card. I hope the third receptionist did right by us and removed the charges. If they did, we will return as we visit San Diego quite frequently. If not, there are plenty of other hotels to try out.

Had a great customer services. Room was great.

The room is very clean.