Homewood Suites by Hilton San Diego Mission Valley/Zoo

We definitely would stay again. Very calm environment and helpful staff. We enjoyed the convenience of having restaurants and stores near. Not to mention the breakfast was amazing. Thank you

Room we’re clean and tidy.

Great choice!

I have stayed at many Homewood Suites in the past, this location was not up to the standards of the others. I paid $50 to check in early (approx. 1:00pm), and I immediately smelled urine on the couch in the room. This is a pet friendly hotel, so I assumed it was from a pet (hopefully) that previously stayed there. I needed early check-in because I had a 2:00 conference call for work and needed a quiet space. I asked to be moved and they said the would be up with new keys "immediately." I packed back up, and I realized their immediately not the same as mine, and had to take my meeting in the smelly room. At 3:20, I was able to move. The new room had a broken lock that kept locking me inside, and a toilet seat that with a surface that was peeling and decayed, and a bathroom door that could not open all the way because the floor was uneven. They replaced the lock and toilet seat, and I stayed in this room. The maintenance person was very nice, however the front desk staff acted like this was not a big deal at all. For the two night stay, I paid $510.96. Note they still charged me the $50 for the very inconvenient "early check-in" to a urine-smelling room. This location also charges a $26/day parking fee, $22.68/day for something called a "transient occupancy tax," and a total of $3.91/day for the San Diego TMD fee and CA Tourism fee. This hotel is not a good choice when there are many others nearby.

Large clean comfortable rooms with free coffee all day long in the lobby and free breakfast everyday. We stay here anytime we’re in the mission valley area.

Convenient to SeaWorld and the zoo. Parking can be difficult as it’s shared with Benihana’s. The room we were in had a very loud air conditioning unit.

Would definitely book again.

Don't stay if you are handicapped and need an assessments room! Read below. We booked a 2 queen handicap roll in shower. Called and confirmed earlier in the day that we would be in late but still coming. Arrived and the gave us a king non handicap room. When we complained at the desk the staff member said take it or leave it and refused to speak to us any further because we complained that they gave our room away. We tried to explain we have 3 people and and handicap person that needed the roll in shower. She told to talk to the manager in the morning but there nothing she can do and to not speak to her any further. She also told us it was $65 to park on property while the website said $26. She told us to park on the street. I have never been treat so badly at a Hilton property. Also the bed was hard as a rock. My handicap spouse wasn't able to shower because it was not and ADA shower. NEVER AGAIN staying here

hotel staff was rude

Breakfast every morning. The mixer on Wednesday was very fun! Well worth the money.

Stayed for a week. Had suite with 2 queens and a pull out sofa. Great location. Close to Target, TraderJoe’s shops and restaurants. Clean rooms although room service is every second day and bedding isn’t changed. Shampoo, conditioner and body wash provided. Pull out sofa was not comfortable. My teenage son had terrible sleeps. It was very warm while we were there and AC had a hard time keeping up. The breakfast is very repetitive and many things are out after the first hour. Tea and coffee available 24hrs. Manager reception with light meal and beer Mon/Tues/Wed. Downstairs is an adequate gym with treadmills, elliptical and weights, a game room and a laundry with 2 washers and 2 dryers (3.00$ for each)

Went to San Diego 10 days for my birthday here. They serve both breakfast buffet and some food in the eve as well daily. Very nice room with seperate pull out couch in living room with door to isolate the bedroom from living room if one person wants to sleep. This location is across parking lot from Beni Hanna's so if you want a nice dinner it's convenient. Maid's & staff very friendly. Asked front desk for late check out day before and they told me no so I don't know if I should have asked for late check out when I booked my trip instead. We did laundry on site in basement so very convenient for extended stays and they had a machine near front desk to get quarters for laundry. Only thing they didn't have was a hot tub/ jacuzzi

The only thing that made me rate it a 4 was the room wasn't ready at 4 and because we were traveling with 2 toddlers that was unacceptable.

Property was nice, clean, well maintained and staff was pleasant. Room was nice except the carpet in the room was sticky, and mattress was very uncomfortable. We did not sleep well.

Great stay very comfortable and good sized room

The parking didn’t have to park outside the hotel it’s inside the building I felt safe going down the elevator to my car ! I also loved the breakfast and how everything is close by like restaurants, dining places, and shopping stores around literally just a mile or 2 away !

Excellent property!!! Everything was great about our stay. It was a family outing and the suite was perfect for us all. The boys loved the breakfast and the pool and we enjoyed our privacy. The location was also close to the freeway so it was easy access to get on the road.

Excellent customer service!

Staff refused to clean room after asking for service

Hotel was well kept, family loved the breakfast options. coffee was good. pool smaller than typical hotel pools, but not a complaint. perk it was outdoors.