Homewood Suites by Hilton Washington DC NoMa Union Station

I like the large room

The staff was friendly, but the property itself is dirty and unhygienic. Most importantly, there is limited to no parking available on the property. Additionally, once you step outside onto the main road, it feels unsafe as it is surrounded by sex workers and police. Safety was a major concern for me since I was travelling for a conference and had to walk 15-20 minutes through that environment from the metro station to reach back to the hotel. This should have been clearly mentioned on the website or by staff at check-in instead of discovering it myself in the evening. In addition, the property is not maintained properly. I had a kitchenette where the stove didn't work and the dishwasher was leaking. Housekeeping was only once every other day, and they didn't clean the washroom; they just made the bed. The AC didn't work while I was travelling during a heat wave in DC. Due to these reasons, I won't be staying at this property ever again.

Stay was good, big and spacious clean rooms, staff was very helpful and friendly

Homewood Suites helped me get my extended stay! Not you!

Customer service was exceptional room was ver Clean, breakfast was great!!! Bed on the other hand was very uncomfortable so I didn’t rest well at all.

Little to no parking and the parking fees were outrageous. Not even included in the room. Other than that it was good.

Overall great staff great room sizes affordable

Everything was great.

C

The breakfast staff worked very hard and were excellent. But the food on the first day of our stay was not very good, the selection and the fruit did not look fresh.

Expedia’s team helped us book this hotel after our first hotel messed up our booking. Place was very nice and exactly what we needed for the weekend

A great place to stay, breakfast was wonderful. We just wish parking was free and included

Very supportive staff Nice and Clean room

Limited drawer space Outdated hardware Scratched hangers Average room cleaning Spaciousness of room was a plus.

The hospitality only one problem the manager never got back to me on the bed bugs very disappointed

None

I did not stay at this property. I got there

The staff was great!!! The complimentary breakfast was decent, especially the waffles. The room was nice and clean. Things I didn’t like: I had to keep requesting toilet paper, towels, face/wash clothes and soap. There were no complimentary toothpaste or mouthwash. There was NO BACON on the breakfast buffet. Even though the bathroom was nice and wheelchair accessible, it allows the floor to become wet, which allows water damage to set in. I didn’t see mold but you could see rust colored water staining (maybe rust in the water). I paid quite a bit for two nights but I was in town for Treasure concert (which was AMAZING) so the gauge in pricing was expected. I must say the whenever we request something it was brought to us right away and the young lady working the buffet stayed on top of keeping everything refilled from plates and cups to food.

The only thing I was disappointed about was customer service. After driving close to 4 hrs we arrived with our 3 kids by 10:30pm. There was no parking in the initial lot. When I went inside it seemed like I was bothering someone to open up the second parking floor. The staff were not warm or welcoming. They looked just as tired as I was that night. I was told there was a shuttle to take you anywhere within 1 mile of the hotel and back. After coming back on the Metro NoMa-Gallaudet location I tried to call the hotel for about 10 min - no answer. I was trying to connect with the hotel to ask about the free shuttle. I ended up walking back to the hotel. Hotel itself was clean and the rooms are spacious.

Very quiet and elegant suite! Only a mile from capital hill!