Hotel Indigo LOWER EAST SIDE NEW YORK by IHG, an IHG Hotel

It’s ok

loud till 3 am every night and bathroom/ floor wasn’t too clean

Clubbbbbbbbb!!!!!!

Very clean, comfortable room. It was larger than I expected. Staff were helpful and friendly. Location was perfect for me.

The hotel needs some "tarting" up around the edges. Fundamentals are good and the staff is excellent. Some rugs in need of repair, door latches are loose, etc.

Great Hotel! Love the roof top bar!

Awful experience here. It was so loud on all floors. Worst birthday spent here. Room was dirty. Ceiling was falling off on the shower. It was just awful.

Hotel Indigo, lower east side No doubt this was a 4.5/5-star boutique when it opened. Now I’d say 3-3.5. I chose this hotel because I was going to the US Open (tennis) in Flushing Meadows and a couple of Broadway shows. Maps said it was about a 16 min cab ride either way. Here’s why: Public spaces The hallway artwork on every floor has been defaced and graffitied, like the back of a bathroom stall door. Immediately devalues what you paid for. The hotel & Purple, the night club The hotel clientele is predominately late thirties to fifties; some parents with late teens. Purple caters to the 20 something crowd. The music is so loud, it booms throughout the hotel. That continues to about 1:30/2 am. Then the volume is reduced slightly to a duller boom, boom, boom. Ownership has created a situation where there’s dissonance between the hotel’s guests and the 20 something year-old club attendees that will continue to impact reviews. Location You’re right around the corner from Katz deli and Russell & Daughters--😋. The 20 somethings are very active in the area after 11pm, at least thurs-sat. Staff Were extremely kind and welcoming. Concierge had no visual indication he was a concierge. I told him I didn’t know the NYC subway system. While enthusiastic and kind, he didn’t help me feel confident that I could navigate by subway. The rooms LOVE the heated bathroom tile floors. Recommend they retreat the wood floors. Once a month, nail those shower vertical corner lines for mold.

Overcharged by nearly double at checkout, still working with Orbitz to resolve, bad news. As for the hotel itself: OK hotel but not the cleanest. If you can pay a bit more I recommend choosing another option.

Great, safe location close to transit and lots of restaurant options. Nice pool top roof with a busy bar, lots of foot traffic at night so not the quietest, but with ear plugs we slept well. Would stay here again!

We had a good stay overall but we excpected more because the pictures was kinda different on expedia, hotel was old but the service was great.

Pack your earbuds. I've stayed in NYC a lot and have never had a hotel as loud as this one. Between the nightclub on the 15th floor and the street noise below we got very little sleep. We started playing white noise on our phone to get some shut eye. Hotel charges a $36 resort fee upon arrival that I was not aware of. The hotel needs a little refresh too. Rooms were basic with dents and scratches on furniture. Carpet in hallways need to be cleaned. Stayed here for location, will not return. Too loud

The staff was very nice. They even upgraded us. But problem is the club and the noise until 4 am. I wish windows were sound proof. It’s very loud.

Super nice and sweet hotel. Friendly staff and great service. Just to note: the pool area belongs to the restaurant and they did not allow us to eat our own Kosher food.

There is a club in the hotel on the 14th floor. They put us on the 12th which is right below. It was super loud and a terrible experience.

Good

The staff here were fabulously accommodating. I’m very grateful for their top notch professional service. The hotel was perfectly situated and the amenities were great. My only gripe is the club on the 15th floor. We stayed over Labor Day weekend and couldn’t sleep for shi*. Staff even upgraded us to a better room on a higher floor but it was no match for the bass line and screams of happy patrons. If you need a good nights sleep on a holiday weekend this isn’t your best bet but there is nothing else bad to say about this fabulous property in my favorite neighborhood.

I was flustered from my flight and couldn’t find my ID. The person helping me was calm and kind. I found it, and she proceeded to check us in early. She was efficient, patient, and helpful. Excellent employee! We were worried about the noise but we slept great and enjoyed the roof views in the morning.

The breakfast was not great. Didn’t have sandwiches or Orange juice first day. Second was okay but slow service. Third day slower service and little variety of sandwiches or pantries. Also hard to get to 14th floor. Card would not let me get there on elevator. Had another customer wanting to get on elevator from 14th floor to get us there. Goodies were not restocked from use in room.

Almost perfect but A/C didn't work some days