La Quinta Inn & Suites by Wyndham Dallas - Wylie

Property looked like it had been frequented by youth teams that didn’t treat it with respect

The manager was awesome. Very helpful. Staff excellent. We will use this hotel again when we are in Wylie. Tx Good clean room and excellent beds.

Great people

Glad I brought ear plugs - there was a beeping after we got to bed and the front desk finally figured out it is a fire alarm but it is hard wired and they can’t fix it that night. Offered move us but we were exhausted and it happened only a couple times an hour. Then in the morning the shower door slid off the track and nearly fell. I did not have time to take another room. They could not offer any discount or fix for me so I still paid full price - this was bc I booked thru hotels.com.

8/28-9/1/25 visit. After a 15hr drive, we were early but the mgr Sam said to come back in 1-1/2 and we can check in. We came back 3hrs later and the room was not ready- it was past check in. I asked Sam why he didn’t let the cleaning person know perhaps to skip a room to clean our room. First thing out of Sam‘s mouth was that he can give us a refund and basically we could go elsewhere. Angerly not in the mood, we took the room 106. I took pictures of the condition of the room and expressed severe dissatisfaction. Mgr Sam said again he can give us a refund and can go elsewhere. Room 106 the room wall shared the kitchen area that staff were banging and talking loud @ 6-7am each day. At check out, Mgr Sam did not ask how our stay was, nor said thank you. When I mentioned about the wall ordeal he gave no apologies nor expressed concern. We stayed at this hotel when it was new (2016) to see how poor they treated us, and how the condition of the room was. It’s sad that this hotel is starting on a downward fall. I personally believe it’s because of poor management like Sam. We visit Fam every other year and sadly will no longer stay here.

Was unable to provide receipt that indicated cost of the room. Receipt indicated all zeros. Desk worker was clueless, showed little or no interest in providing the receipt. Have stayed at hundreds of hotels and have been able to get a cost of stay receipt. You just lost a customer.

Our room was a little banged up with the upkeep. But over all a pleasant experience.

Our room was not the best, we asked to be moved by the front desk said they were almost booked out, after telling her why we wanted to move she made us feel like we were being a problem. From the headboard being scratched up, to the bottom of the sink being rusted and the shower curtain not being able to stay closed because the bar was falling off the wall. They need to fix this room.

When we arrived on 8/15/25 we were put on the 4th floor. As soon as we got off the elevator, there was a strong smell of weed on the entire floor. Our room was not the cleanest and the carpet and head boards need to be replaced. We left to visit family and return 4 hours later and the weed smell was still there. We decided then to check out. Our stay was scheduled for 3 days and the manager said he had to charge us for one night because we had checked in 4 hours earlier.

The room was stinky.

Really like this place. Second stay there. Very clean and nice room. Only downfall is the headboards fake leather are cracking and showing wear which is a shame because everything else is very nice. I will definitely stay here again!! Quite,pool,good breakfast

When we first checked in we were give a room on the top floor at the end of the hallway. As soon as I opened the door, I could immediately feel heat pouring out as the air conditioner was turned off and absolutely no air was circulating. August in Texas is very hot and this room was unbearable. We turned the AC on, but the room was just not cooling. The man at the front desk was very helpful about putting us into a different room. This room had the AC running upon entry and felt a million times more comfortable. After that little snafu, we had a very pleasant stay. The room was clean, the property was quiet, and breakfast was very nice. My only (very minor) complaint is that I wish the pillows were better. They were pretty small and flat, but other than that I would recommend this hotel!

Beware of bait and switch! I have been staying at La Quinta since Wednesday, August 6th. I've been extended my stay day-by-day. This morning I went down to extend 1 more day. I was told I have a balance of $11 and some change. When I ask for what, I was told I was charged the wrong amount for last night's stay. I expressed that it was not my fault if the system charged me that. Not only was I quoted that amount, but it was what I was charged. After he spoke with the general manager, he said that it was "simply a mistake" but if I refuse to pay it they will not be extending my stay. It's ridiculous to penalize a customer for a mistake made by their system. I had enjoyed my stay up until today. As a business, you should not penalize the customer for your mistake. Switching the price after paying the quoted price is unacceptable.

good

The room had faulty lighting in the bathroom. They moved me to another room the next day and that room had poor water pressure in the shower and no hot water at the sink.

Staff was great. The lady making the front desk in the afternoon Abe evening was on top of everything - including changing my room due to broken shower door, resetting elevator because it wasn’t working to fixing the AC. Clean. Breakfast was suitable. Looks very run down in some rooms.

It was convenient and had a great park nearby

Had the room for the week while my house was being painted inside. Nice clean rooms. Front desk check-in was a breeze and nice person gave me the room I needed for my stay. Nice clean facility.

Pool was out, cleanliness bad, we have stayed numerous times and this was the worst. The pool grounds were filthy chairs broke. Will not be staying again

All very nice except bathroom ceiling light didn't work - 406